freitasm: It is on topic as it is related to a specific ISP. Others have not reported this so far.

Response from Verizon/Edgecast

Verizon Digital Media Services and EdgeCast are one entity and they do manage these servers that host various MS content. My apologies, David, but it's a gray area dealing with Microsoft's customers directly since MS would rather be the intermediary so they can have this all on record. But any of your subscribers that are direct customers of Microsoft are more than welcome to open a ticket with Microsoft for performance issues. I'm not seeing anything obvious at the moment and there is no rate limiting or throttling on our end. From a net perspective, it "seems" all fine on my side. Any further troubleshooting will need to be handled by our Tier 2 Support team which must deal directly with Microsoft. I hope you understand. Thanks for contacting Verizon Digital Media Services. Have a great day!

In short, Verizon/Edgecast do manage the servers, but require that users with issues accessing Microsoft content need to deal with Microsoft who will deal directly with Edgecast T2 support. Given that MSDN is a paid service I can understand where they are coming from. @freitasm - Any chance you can log a ticket via the Intergen Premier Support Contract?

Nick

Sure, I can try - but what do I put in the description exactly? Something like "Customers on certain ISPs have problems with slow downloads related to how Verizon Digital Media Service peer" or something more specific? You know pretty well there will be a barrier there and they will kick back saying "Contact your ISP"... We need to be as specific as possible from the start or risk going down the rabbit hole.

@NickMack - although I am now downloading the Windows 10 ISO again and it's doing at 16 MB/s...

freitasm:

 

Sure, I can try - but what do I put in the description exactly? Something like "Customers on certain ISPs have problems with slow downloads related to how Verizon Digital Media Service peer" or something more specific? You know pretty well there will be a barrier there and they will kick back saying "Contact your ISP"... We need to be as specific as possible from the start or risk going down the rabbit hole.

 

My suggestion is to be specific with the downloads you've been trying - provide some details from this thread around routing etc. Happy to support you and provide any detail they need for more information, as well as work with them once the ticket is raised.

Hi @NickMack @freitasm

I'm currently a Voyager customer and experiencing difficulties with a number of CDNs, including the my.visualstudio.com as described here, and am thinking of moving to 2Degrees.  Can you tell me if this issue still persists?  Looks like Voyager and 2Degrees still use MegaPort in Auckland which seems to be where the issue lies.

Grateful for your confirmation of whether the issue exists in 2Degrees network or if some other routes were put in place.

Cheers,

Ady

@genegeney Nick has recently left 2degrees - and just joined Voyager. I hope there will be some good input there - although I haven't seen this problem lately (I haven't used MSDN since this thread was created a few months back). 

freitasm:

@genegeney Nick has recently left 2degrees - and just joined Voyager. I hope there will be some good input there - although I haven't seen this problem lately (I haven't used MSDN since this thread was created a few months back). 

NickMack:

:-) And same answer applies, the content owner was controlling bandwidth. Not something a NZ telco can influence.

Nick

Except that you said other NZ telcos don't suffer the same issues, with the same content owner, because they route via Sydney and not the MegaPort Auckland IX.  So that's not really consistent with then saying there's nothing you can do about it...

freitasm:

 

@genegeney Nick has recently left 2degrees - and just joined Voyager. I hope there will be some good input there - although I haven't seen this problem lately (I haven't used MSDN since this thread was created a few months back). 

 

Can confirm this is fixed (at least for me) on my 2Deg connection. Have just run a handful of downloads and all of them have been over 20MB/s

Andib:

 

Can confirm this is fixed (at least for me) on my 2Deg connection. Have just run a handful of downloads and all of them have been over 20MB/s

 

 

 

 

Awesome, thanks for confirming.  Where are you connecting from please?

genegeney:

 

Awesome, thanks for confirming.  Where are you connecting from please?

 

Auckland on 1000/500 UFB

genegeney:

 

NickMack:

:-) And same answer applies, the content owner was controlling bandwidth. Not something a NZ telco can influence.

Nick

 

Except that you said other NZ telcos don't suffer the same issues, with the same content owner, because they route via Sydney and not the MegaPort Auckland IX.  So that's not really consistent with then saying there's nothing you can do about it...

 

1. From memory there was a support ticket logged with Microsoft, so if it's fixed, awesome.

2. Not sure I did claim other providers have a different result via the same paths... 

Nick

NickMack:

 

 

 

1. From memory there was a support ticket logged with Microsoft, so if it's fixed, awesome.

 

2. Not sure I did claim other providers have a different result via the same paths... 

 

 

 

Nick

 

Hey Nick,

Nope - it hasn't been resolved by Microsoft...I am getting very similar results, on Voyager, as the OP from a year ago.  Sometimes it's diabolically slow, other times I get 20mb/s.  

In one of your responses, back up in this thread, you said that other networks will have different peering and so have different routes to the EdgeCast provider that hosts MS's files.  Hence it is certainly possible for NZ telcos to overcome the challenges of this particular issue through routing and peering.  I had the same issue with Stuff Fibre, and they weren't bothered in sorting it, and now the same with Voyager.  Sounds like it'll be the same if I join 2Degrees.

Perhaps I need to go with Vodafone/Spark who don't seem to have these issues with Microsoft-hosted files.  It's what I download the most and want fast speeds for....getting 500kb/s, sometimes, is really bad.

genegeney:

 

NickMack:

 

1. From memory there was a support ticket logged with Microsoft, so if it's fixed, awesome.

 

2. Not sure I did claim other providers have a different result via the same paths... 

 

Nick

 

 

Hey Nick,

 

Nope - it hasn't been resolved by Microsoft...I am getting very similar results, on Voyager, as the OP from a year ago.  Sometimes it's diabolically slow, other times I get 20mb/s.  

 

In one of your responses, back up in this thread, you said that other networks will have different peering and so have different routes to the EdgeCast provider that hosts MS's files.  Hence it is certainly possible for NZ telcos to overcome the challenges of this particular issue through routing and peering.  I had the same issue with Stuff Fibre, and they weren't bothered in sorting it, and now the same with Voyager.  Sounds like it'll be the same if I join 2Degrees.

 

Perhaps I need to go with Vodafone/Spark who don't seem to have these issues with Microsoft-hosted files.  It's what I download the most and want fast speeds for....getting 500kb/s, sometimes, is really bad.

 

MSFT decide where their content is served up from in terms of what CDNs content is delivered through, good luck working around this issue - it's beyond the ISP's network.

Nick.