Talkiet:k1w1k1d:
"...support from engineers here on Geekzone."
Isn't this an admission that there is a problem with the official support system for these ISP's?
LOL. No. It's an admission that ISPs are known to employ geeks.
N
That and when you have hundreds of thousands of customers occasionally things go wrong. At that point it's helpful to have people rather than systems to rely on.