Disclaimer - this isn't exact but...

ISP 1 has 100 customers and 90 of them are on gig fibre, 10 are on VDSL. 

ISP 2 has 100 customers and 30 of them are on gig fibre, 60 on 100M fibre and 10 on VDSL.

The average speedtest for ISP1 might be 700Mbps

The average speedtest for ISP2 might be 150Mbps

Who is the fastest ISP?

Well, according to Ookla, ISP1 is the fastest ISP and they contact you, asking if you want to pay money to use the results in marketing.

Cheers - N

What @Talkiet said. If you're interested in the details, the full report's available at https://www.speedtest.net/awards/fixed/?

quickymart:

 

Saw this while out walking last night and wondered, how did they arrive at this conclusion, when their service is so terrible?

 

It's very misleading as @Talkiet already said.  The best thing about those results TBH is that it confirms NZ has really good internet available to most people (even if a vocal minority disagree) - though the "competition" is not exactly stellar.

I'm curious if their actual service (i.e. "Internet") is really terrible though, or just their helpdesk etc?   (I'm an extremely happy 2d user and have been for a long time, so have not really kept up with how most ISPs are doing these days) 

Yep, 2017/18 Ookla results were similarly skewed, fastest RSP's were WBB providers & majority of those results came from 4G customers. Apples to oranges when you throw xdsl into the mix.

I know you're up the road from me John - have you seen any in your area? They seem to be doing some sort of marketing push on the Shore; I think I saw one in Beach Haven as well.

Interesting thread from five years ago discussing the same issue.

I guess one difference this time around is their customer service is so terrible now, compared to back then.

Their service is fine. You can't phone them any more though, which sucks.

I see no reason why they're supposed to be any worse than anybody else.

I keep defending them because customers of other ISPs also sometimes have issues, but you never see anyone round here saying - Friends don't let friends join Vodafone/Stuff/2Degrees/Voyager/Bigpipe/etc.

I don't think they're the best thing since sliced bread, they do seen to have done some pretty dubious stuff, but they're always a target.

Pretty sure I've seen at least one comment on here saying not to join My Republic, along with Vodafone, Trustpower, Contact etc.

The caveat of having no phone support is what do you do if you have no connection at all and need to log an urgent fault? (same comment would apply to Bigpipe).

I'm another happy MyRepublic customer. 

Been with them since January 2015 and haven't got any complaints with their service.

Was happy with their 100\20 speeds and then without asking they upgraded us to Gig for the same price. The cheek of them😆.

rb99: I keep defending them because customers of other ISPs also sometimes have issues, but you never see anyone round here saying - Friends don't let friends join Vodafone/Stuff/2Degrees/Voyager/Bigpipe/etc.

k1w1k1d: Was happy with their 100\20 speeds and then without asking they upgraded us to Gig for the same price. The cheek of them😆.