Wifi calling no longer works - has something changed?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Wifi calling no longer works - has something changed?

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jaznz

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#2770448 2-Sep-2021 09:53

For anyone who is interested, or experiencing the same problem, after weeks of pushing 2Degrees support, finally got this back admitting that there was a problem their end and someone had done something to stop my wifi calling from working.

Still haven't resolved the issue of why calls keep dropping no matter where I am, but at least I can use my phone in my house again.

jaznz

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#3131967 26-Sep-2023 11:01

Hiya. I had this problem a while ago with 2Degrees. After many people on this forum asking idiotic questions of me like whether my wifi was turned on, and 2Degrees having no idea, someone there finally worked out that there was something missing from my user profile at 2Degrees that had broken my wifi calling. So keep asking them to look into it.

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#3132024 26-Sep-2023 12:02

jaznz:

Hiya. I had this problem a while ago with 2Degrees. After many people on this forum asking idiotic questions of me like whether my wifi was turned on, and 2Degrees having no idea, someone there finally worked out that there was something missing from my user profile at 2Degrees that had broken my wifi calling. So keep asking them to look into it.

The questions were not idiotic. It's basic troubleshooting to make sure there's nothing wrong on your side.

No one outside 2degrees would have access to your account details, even less to profile settings.

So, not idiotic at all. I feel people tried to help (and that was almost two years ago) and not being recognised.

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RunningMan

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#3132122 26-Sep-2023 14:49

jaznz:[snip]

After many people on this forum asking idiotic questions of me like whether my wifi was turned on,

Huh? Not a single person in this thread asked if you turned wifi on. None of the other questions looked idiotic either.

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#3132133 26-Sep-2023 15:07

Reading the reply again, and seeing it came two years after the thread had a resolution, I think the OP posted it in the wrong thread.

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RunningMan

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#3132139 26-Sep-2023 15:27

Not sure - OP's other thread also has nobody asking idiotic questions and/or whether WiFi is enabled.

Perhaps they posted on a different website and were asked idiotic questions, but doesn't look that was the case with users here.

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#3132141 26-Sep-2023 15:33

@jaznz Why are you so angry?

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#3132243 26-Sep-2023 15:47

@RunningMan:

Not sure - OP's other thread also has nobody asking idiotic questions and/or whether WiFi is enabled.

Perhaps they posted on a different website and were asked idiotic questions, but doesn't look that was the case with users here.

I am thinking a current 2degrees thread, not necessarily OP's.

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