Help Slingshot down to dial up speed and can't connect most of the time

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help Slingshot down to dial up speed and can't connect most of the time

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181 posts

Master Geek

#2793732 12-Oct-2021 10:30

RunningMan:

Actually, just re-reading, you tried another filter, and it didn't help, so unlikely to be a faulty filter.

Given unplugging and reconnecting everything has made such a dramatic improvement, it's likely something you have disturbed while doing this - either an intermittent loose connection or something corroded that cleaned up as it was moved. Check for loose wires on the jackpoint, moisture and oxidisation on the the plug and sockets contacts - they should be bright gold colour.

But right now the modem is connected directly into the wall jack point with the cable that was on my landline phone. That is what made the net go 'normally' again. Before I realised how to do this (taking cable off phone and using it) I had the original cable from the modem plugged into the line filter..... and then into the wall as that is the only way that will work. Maybe it is that actual cable that is faulty.... the one that was in the modem and then into the line filter ?

quickymart

13963 posts

Uber Geek

ID Verified

#2793733 12-Oct-2021 10:31

I'm guessing you're on Tomahawk Rd in Dunedin going off your user name - is fibre available at your address?

Tomahawk66

181 posts

Master Geek

#2793743 12-Oct-2021 10:47

quickymart:

I'm guessing you're on Tomahawk Rd in Dunedin going off your user name - is fibre available at your address?

Yes, close to Tomahawk Rd. :-)

I refuse to have fibre as I have no cell reception. Power goes down or internet goes down and I'm stuffed without my copper line.

cyril7

9058 posts

Uber Geek

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Subscriber

#2793762 12-Oct-2021 10:56

Tomahawk66:

quickymart:

I'm guessing you're on Tomahawk Rd in Dunedin going off your user name - is fibre available at your address?

Yes, close to Tomahawk Rd. :-)

I refuse to have fibre as I have no cell reception. Power goes down or internet goes down and I'm stuffed without my copper line.

There are plenty of power supply options to get around that, it is most definetly not a plausable excuse. I too live in a poor cell area, and being rural/beach we have regular power outages, my fibre and entire network continues to run for several hours on a $150 UPS.

I strongly recommend you move to fibre, especially based on the line stats we see here.

Cyril

Edit, ultimately copper will be with drawn, you will be forced to fibre like the vast remainder of the populus, so why not just get with the program

quickymart

13963 posts

Uber Geek

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#2793765 12-Oct-2021 11:03

^ this. Eventually you won't have copper available. Lots of UPS's out there can keep things running in the event of a power cut. Do you have regular power cuts where you are?

SomeoneSomewhere

1804 posts

Uber Geek

Lifetime subscriber

#2793770 12-Oct-2021 11:12

If you meet the requirements of a 'vulnerable customer' (no other way to contact 111, and at particular risk of needing to call 111 due to health, safety, or disability reasons), your telco should fund this. Spark's page as an example: https://www.spark.co.nz/help/vulnerable-consumers/

If you don't meet the requirements, then consider an old car battery, a float charger, and maybe a PV panel and charge controller.

Tomahawk66

181 posts

Master Geek

#2793810 12-Oct-2021 11:51

There are plenty of power supply options to get around that, it is most definetly not a plausable excuse. I too live in a poor cell area, and being rural/beach we have regular power outages, my fibre and entire network continues to run for several hours on a $150 UPS.

I strongly recommend you move to fibre, especially based on the line stats we see here.

Cyril

Edit, ultimately copper will be with drawn, you will be forced to fibre like the vast remainder of the populus, so why not just get with the program

Cyril if you want to pay the extra $15 a month it will cost me to move to fibre then I will 'get with the program'. And buy me the external power supply thing needed for power cuts then i will be happy to sign up. Until then leave me alone. For some people an extra $15 a month is not affordable! I have just looked at what it will cost on Slingshot to move to fibre with the same things I have now and it is $15 a month more.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

SomeoneSomewhere

1804 posts

Uber Geek

Lifetime subscriber

#2793813 12-Oct-2021 11:53

How much are you paying now? Slingshot's prices are a little on the high side from what I can see.

cyril7

9058 posts

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#2793816 12-Oct-2021 11:56

Hi, maybe I read it wrong, but on the Slingshot site unlimited ADSL/VDSL is $89.95 and unlimited Fibre is $84.95, or did I miss something. You do realise that the Chorus wholesale price of copper and fibre is weighted in favour of fibre to encourage uptake.

Cyril

Tomahawk66

181 posts

Master Geek

#2793818 12-Oct-2021 12:01

SomeoneSomewhere:

How much are you paying now? Slingshot's prices are a little on the high side from what I can see.

I currently pay $59.95 per month for unlimited broadband, a home phone and caller display etc.

quickymart

13963 posts

Uber Geek

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#2793820 12-Oct-2021 12:03

How often do you need your landline during a power cut though? Every time? If you had a monitored alarm (security/medical) then I could understand.

MikeB4

18435 posts

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#2793823 12-Oct-2021 12:08

@Tomahawk66 do you pay for wiring maintenance as part of your contract? if so contact Slingshot support and they can check and correct your wiring.

Tomahawk66

181 posts

Master Geek

#2793824 12-Oct-2021 12:09

quickymart:

How often do you need your landline during a power cut though? Every time? If you had a monitored alarm (security/medical) then I could understand.

For my peace of mind, living with an on going chronic illness I need my landline! Period! If I could make a call on a cell phone at my house everything would be different, but I can't, so it isn't!

SomeoneSomewhere

1804 posts

Uber Geek

Lifetime subscriber

#2793833 12-Oct-2021 12:14

Sounds like you'd be covered by 111 Access Code, and they should supply a UPS if you're on fibre or VoIP.

It looks like you're about $30 below slingshot's current listed price for that plan. If you've been with them for a while, you may be able to get them to give you a free upgrade to VDSL (and no UPS) or 100/20 fibre (with a UPS.

Tomahawk66

181 posts

Master Geek

#2793834 12-Oct-2021 12:14

MikeB4:

@Tomahawk66 do you pay for wiring maintenance as part of your contract? if so contact Slingshot support and they can check and correct your wiring.

Thanks Mike, I don't think I do. I couldn't see it anywhere in my account details. I think my issue was the line filter. I am having no issues at all with the modem connected directly into the phone jack point. I did put everything back to how it was (using the filter) and it went perfectly well for a while, then started slowing down again, the number went from 1085 down to 885 while I was talking on the phone to my friend. The line also got crackly a bit. I'm now back to having the modem directly into the jack point. I am looking for another, new line filter.

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