Speedtest to London

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Speedtest to London

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234 posts

Master Geek

#2795479 14-Oct-2021 18:43

yitz:
On the desktop browser, open Developer Tools, Network tab and record the host names and server addresses being contacted for the relevant requests.

Are you having trouble loading the user interface or streaming performance?

Thanks! The interface is loading fine, it's the lo-def stream which is buffering every second or so on the off chance it starts playing at all. Usually I'd expect a solid 720p stream. Not end of the world as based on the past couple of days sure it'll be usable again tomorrow for a few hours.

Hope I've copied the right address...

Tracing route to vod-dash-uk.live.cf.md.bbci.co.uk [109.203.115.143]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 4 ms 4 ms 41.7.69.111.static.snap.net.nz [111.69.7.41]
3 * * * Request timed out.
4 27 ms 26 ms 28 ms ip4.gtt.net [67.199.137.170]
5 27 ms 27 ms 31 ms ip4.gtt.net [67.199.137.169]
6 190 ms 190 ms 189 ms ae12.cr1-tyo1.ip4.gtt.net [89.149.133.122]
7 217 ms 215 ms 216 ms be3001.ccr21.tyo01.atlas.cogentco.com [154.54.140.41]
8 248 ms 246 ms 246 ms be3690.ccr21.hkg02.atlas.cogentco.com [154.54.47.254]
9 350 ms 350 ms 349 ms be2900.ccr32.mrs02.atlas.cogentco.com [154.54.6.25]
10 351 ms 349 ms 349 ms be2780.ccr42.par01.atlas.cogentco.com [154.54.72.225]
11 350 ms 351 ms 350 ms be3685.ccr52.lhr01.atlas.cogentco.com [154.54.60.174]
12 351 ms 350 ms 351 ms be3672.agr21.lhr01.atlas.cogentco.com [130.117.48.146]
13 352 ms 357 ms 351 ms be5.asr01.ld5.as20860.net [149.11.166.210]
14 354 ms 367 ms 354 ms be100.asr01.thn.as20860.net [62.128.218.1]
15 355 ms 355 ms 355 ms be1.asr01.dc4.as20860.net [130.180.202.22]
16 354 ms 355 ms 354 ms be2.asr02.dc4.as20860.net [130.180.202.20]
17 355 ms 354 ms 353 ms be1.asr02.dc3.as20860.net [130.180.202.18]
18 355 ms 360 ms 354 ms 3190.asr920-1.dc3.as20860.net [130.180.203.191]
19 355 ms 353 ms 354 ms 109.203.115.143

Trace complete.

Not sure if that provides any additional info? Maybe I can compare with a similar trace tomorrow when it's working again to see if any obvious differences?

yitz

2074 posts

Uber Geek

#2795515 14-Oct-2021 19:45

Ping time seems on the high side, I'm getting 278 ms round trip to that IP from Christchurch (not on 2degrees).

yitz

2074 posts

Uber Geek

#2795635 14-Oct-2021 23:10

There is an outage on the Indigo West cable which carries a significant amount of traffic between Europe and NZ. Looks like 2degrees upstream providers are doing some re-routing but it is possible there may be some constrained links.

c0ld

234 posts

Master Geek

#2795680 15-Oct-2021 08:13

That's good to know. The content I'm trying to download is back to it's 20Mbps this morning (trace is the same as what it was at sub 1Mbps) so as long as that pattern of it not working but then returning again continues, as a short term workaround at least, it's ok by me.

Lewk

552 posts

Ultimate Geek

Trusted

dns4me

Lifetime subscriber

#2795904 15-Oct-2021 13:28

yitz:

There is an outage on the Indigo West cable which carries a significant amount of traffic between Europe and NZ. Looks like 2degrees upstream providers are doing some re-routing but it is possible there may be some constrained links.

The issue with the the Indigo was also mentioned on TPG Australia. Looks like maintenance until Monday the 18th of October.

Internode :: Support :: Network Status and Advisories (on.net)

Spong

1005 posts

Uber Geek

Trusted

#2800372 24-Oct-2021 15:53

BBC iPlayer has been constantly buffering every 10 seconds or so on my 2Degrees Ultra Fibre connection for about a week or more now, making it completely unusable. This is happening with Roku boxes and Win10/Chrome using DNS4me. A friend sharing my DNS4Me account has had zero issues with his Spark Fibre. I see others have been affected. Is there an ETA for this issue to be cured which I assume is due to slower routing than usual? @pwner I'd sure appreciate your input.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Lewk

552 posts

Ultimate Geek

Trusted

dns4me

Lifetime subscriber

#2800380 24-Oct-2021 16:07

Spong:

BBC iPlayer has been constantly buffering every 10 seconds or so on my 2Degrees Ultra Fibre connection for about a week or more now, making it completely unusable. This is happening with Roku boxes and Win10/Chrome using DNS4me. A friend sharing my DNS4Me account has had zero issues with his Spark Fibre. I see others have been affected. Is there an ETA for this issue to be cured which I assume is due to slower routing than usual? @pwner I'd sure appreciate your input.

Just looking at that Internode Advisory, it looks like they have extended that maintenance period out to Tuesday the 26th of October.

Internode :: Support :: Network Status and Advisories (on.net)

Equinox IT

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hio77

12999 posts

Uber Geek

ID Verified

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Lizard Networks

#2800385 24-Oct-2021 16:18

When it's high latency..... Jitter, packetloss and tcp algorithms make all the difference.

Here is just a random test with load on the network.

Would not surprise me if this is a combination of the indigo cable work, along with 2d picking up what seems to be a primary upstream.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Lewk

552 posts

Ultimate Geek

Trusted

dns4me

Lifetime subscriber

#2800393 24-Oct-2021 16:44

I am getting quite good download speeds now but my upload speed is pathetic. I am on Vodafone.

c0ld

234 posts

Master Geek

#2800401 24-Oct-2021 17:13

Spong:
BBC iPlayer has been constantly buffering every 10 seconds or so on my 2Degrees Ultra Fibre connection for about a week or more now, making it completely unusable. This is happening with Roku boxes and Win10/Chrome using DNS4me. A friend sharing my DNS4Me account has had zero issues with his Spark Fibre. I see others have been affected. Is there an ETA for this issue to be cured which I assume is due to slower routing than usual?

Same including direct download from get_iplayer.

If if helps at all I've found downloading for offline use in the
official iPlayer mobile app (using dns4me DNS on the Wi-Fi) seems fairly unaffected, decent speed and doesn't time out. You can then cast to a device (you mention Roku, I have Android TV) as long as you can update it's DNS to dns4me too.

Sorry if I'm stating the obvious and I know it's a workaround rather than a long time solution 😀

Wolvo

32 posts

Geek

ID Verified

#2800424 24-Oct-2021 18:48

To get over this problem with iPlayer on the atv4 I signed up for a two week trial with smart dns and everything is working ok now hopefully this can be fixed within two weeks

Mahon

473 posts

Ultimate Geek

#2800527 24-Oct-2021 23:37

I found it bad tonight. What I dont understand is that for planned outages (assuming it is the issue) surely there is other paths they can take in a more planned manner. There are cables everywhere these days. The other thing I take issue with is the total lack of acceptance by the ISP. Surely we all dont need to be tech experts to understand all this. Not sure why we need to subscribe to another service as an interim solution.

Spong

1005 posts

Uber Geek

Trusted

#2800529 25-Oct-2021 00:00

I can't say I feel the same love for 2Degrees that I once had. What with the major broadband outages 2Degrees had a couple of weeks ago, and now this routing issue lasting over a week, that other ISPs seem to have got around, I can't see myself staying beyond my contract period which is now costing me more than elsewhere. I was also on pay monthly mobile for 10+ years with 2D and they never fixed the dreadful sound quality of calls cross net, and took ages to even admit there was a problem. Sad really, as they put the cat amongst the pigeons 10+ years ago. Rant finished.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2800533 25-Oct-2021 05:17

Spong:

I can't say I feel the same love for 2Degrees that I once had. What with the major broadband outages 2Degrees had a couple of weeks ago, and now this routing issue lasting over a week, that other ISPs seem to have got around, I can't see myself staying beyond my contract period which is now costing me more than elsewhere. I was also on pay monthly mobile for 10+ years with 2D and they never fixed the dreadful sound quality of calls cross net, and took ages to even admit there was a problem. Sad really, as they put the cat amongst the pigeons 10+ years ago. Rant finished.

@Spong every single ISP has outages from time to time end story and this routing issue is not 2d but a upstream provider

The call quality issue cross-net is not acceptable and very close to being sorted

c0ld

234 posts

Master Geek

#2800644 25-Oct-2021 10:47

I know previously it's got better for a few hours only to get worse again but seems back to full speed now.

iPlayer 60Mbps download which is what it was before the issue.

Fingers crossed!

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