2degrees price increase an extra $3/m

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees price increase an extra $3/m

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Linux

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#2965870 11-Sep-2022 13:57

Ok just got my invoice via email this afternoon and it is $83

But a new customers get the same thing for $80 and 12 months Amazon Prime?

Oxygen298

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#2965872 11-Sep-2022 14:03

Linux: Ok just got my invoice via email this afternoon and it is $83

But a new customers gets the same thing for $80 and 12 months Amazon Prime?

its $75 with the $17 discount and 1 year amazon prime, if you sign up for 12 months

as per below the shopping cart upon ordering.

Linux

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#2965873 11-Sep-2022 14:19

I just called 2degrees and they have made it back to $80 per month as I mentioned it is $80 for new customers

Linux

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#2965878 11-Sep-2022 15:12

Oxygen298:

Linux: Ok just got my invoice via email this afternoon and it is $83

But a new customers gets the same thing for $80 and 12 months Amazon Prime?

its $75 with the $17 discount and 1 year amazon prime, if you sign up for 12 months

as per below the shopping cart upon ordering.

@Oxygen298 This is not Gb but 300/100

Oxygen298

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#2965879 11-Sep-2022 15:15

well then thats a $19/m discount and to think the customers that are on that plan will have a $16/m discount and will have to pay that extra $3/m making their cost to date $83/m for the GB plan

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#2965880 11-Sep-2022 15:23

Oxygen298:

well then thats a $19/m discount and to think the customers that are on that plan will have a $16/m discount and will have to pay that extra $3/m making their cost to date $83/m for the GB plan

If the 2degrees website had advised $83 for everyone I would not have called and asked why new customers get Gb for $80

I am a very loyal customer and have mobile with them as well and both my accounts are always in credit

Oxygen298

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#2965883 11-Sep-2022 15:28

Linux:

Oxygen298:

well then thats a $19/m discount and to think the customers that are on that plan will have a $16/m discount and will have to pay that extra $3/m making their cost to date $83/m for the GB plan

If the 2degrees website had advised $83 for everyone I would not have called and asked why new customers get Gb for $80

I am a very loyal customer and have mobile with them as well and both my accounts are always in credit

the point is the existing customers already bound to a contract as from the 1st of October will have a increase of $3, making it $83/m for them... while you can resign and get it for $3/m less a month..

surely it isn't that hard to work out?

just like my plan 300/100 $75/m locked in a contract for 9 months will have to pay $78 as the $3/m increase discount will only be for the new customers and will still get that plan for $75/m

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jarledb

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#2965911 11-Sep-2022 17:19

As others have said earlier. Just switch provider if you are not happy with the price.

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boosacnoodle

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#2965959 12-Sep-2022 08:26

I don't find this to be acceptable. If this was someone building a house with a fixed-price contract, would you be saying the same (just terminate and go with a different house builder)?

duffles

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#2966038 12-Sep-2022 10:10

boosacnoodle:

I don't find this to be acceptable. If this was someone building a house with a fixed-price contract, would you be saying the same (just terminate and go with a different house builder)?

The issue with this comparison is that it's not a fixed-price contract. The T&C's very clearly state the price can be changed at any time with reasonable notice.

From the top of the T&C's page:
We may change our terms and conditions from time to time, and this may include changes to the price of the Services and/or the way you are able to use the Services.
It goes on to direct you to Clause 15, which spells it out in the appropriate legal terms.

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

Oxygen298

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#2966045 12-Sep-2022 10:48

Well they have come to the party, they have cancelled the contract I'm on now, yes I have to start again but now the bonus I have is a year amazon and the $17/m off this keeps my account at $75/m even before the price increase.

Reason not to move from 2degrees is quite simple, 16 year customer, happy with the service except for the help desk but otherwise problem free.

Mahon

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#2966051 12-Sep-2022 11:01

Linux:

Oxygen298:

well then thats a $19/m discount and to think the customers that are on that plan will have a $16/m discount and will have to pay that extra $3/m making their cost to date $83/m for the GB plan

If the 2degrees website had advised $83 for everyone I would not have called and asked why new customers get Gb for $80

I am a very loyal customer and have mobile with them as well and both my accounts are always in credit

I believe you were publicly looking for a new provider last month.

I am still 2 degrees and quite happy with the $3 increase, but it does really annoy me that we have to call them each year to threaten to leave to get the best deal. I am also unhappy at the latency to the US which at times has been too great to game from. Not sure that by switching providers will make much difference in the medium term. Seems incredible that latencies to the US are now higher than it was before fibre.

bigalow

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#2968707 15-Sep-2022 16:12

how come 2 degrees increase is only $3 when VF is $6

nztim

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#2968724 15-Sep-2022 16:51

bigalow:

how come 2 degrees increase is only $3 when VF is $6

Lots of reasons, sometimes when when the LFCs (Chorus/Enable/UFF/Etc) increase their prices RSPs make a decision to absorb the increase others increase their prices with each LFC increase my guess in this scenario Vodafone chose absorb one or two increases until it wasn't sustainable resulting a much larger increase

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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