I've had my fill of Orcon

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › I've had my fill of Orcon

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Northenbadger

5 posts

Wannabe Geek

#398018 31-Oct-2010 11:55

Orcon are poor at looking after their customers, I have had zero communication from them after numerous calls and to be honest it is just not good enough.

I'm not sure how anyone else is getting on after moving elsewhere but if its been good let me know because Ive had it with these guys.

VicBStard

28 posts

Geek

#398085 31-Oct-2010 14:24

I've just signed up with Telecom. I'll keep you posted.

Athlonite

1828 posts

Uber Geek
+1 received by user: 210
Inactive user

#398299 1-Nov-2010 02:50

tardtasticx: Well I actually like dealing with Orcon. It's nice talking to a New Zealander.

hmmm by New Zealander you really mean a foreigner with very little command of the English language as that's what I've had with the last 3 calls to Orcon support don't get me wrong I'm not a bigot but frack me if your going to hire people to answer your phones make damn sure they can speak clear and concise English

{MOD EDIT : SP : Removed racist term}

speedyj

21 posts

Geek
Inactive user

#398530 1-Nov-2010 14:01

the problem here is mate that a lot of telecom wholesale plans are sold with FS/128. Basically if your upload speed is capped, so is your download, as download speeds are also dependant on upload speeds.

So someone at orcon should have picked up you where on a 128 capped plan a lot earlier. doesn't suprise me that no one at orcon picked up on it.

as for their staff not being to good, they are one of the lowest paying ISP's in NZ. Everyone with half a brain goes to work for a provider that actually pays a wage thats livable.

So before you start saying "it's all orcon support staffs fault" take a moment and think about the powers that be, and why orcon support staff might not be so great.

onefatsac

18 posts

Geek

#399580 3-Nov-2010 13:03

an hour wait on the phone and no help what so ever from their staff has driven me to change ISPs.

Its a shame, had been with Orcon for nearly 5 years and they've gotten so bad its ridiculous.

Switched over to TelstraClear, so hoping things are better :)

so long Orcon

Pulinski

131 posts

Master Geek
+1 received by user: 3

#399840 3-Nov-2010 21:11

On hold at Orcon. No international bandwidth again tonight.

No twitter, no facebook is a farce. NZ Herald is snappy and Trademe is too. It's like someone flicks a switch.

5th night in a row now.

Nexus 5 D820 32Gb on Telecom | iPad Mini 2 with Retina 32Gb WiFi

Telecom Ultra VDSL 33 down/10 up | Asus RT-66ac | Windows Home Server 2011

Dell

Shop now for Dell laptops and other devices (affiliate link).

rdjacobs

143 posts

Master Geek

#399862 3-Nov-2010 22:13

International just went out I'm dropping out of my poker games :(

andysh

229 posts

Master Geek
+1 received by user: 16

#399870 3-Nov-2010 22:30

I also have no access at all to international sites.

timing out after:

Tracing route to facebook.com [69.63.181.12]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms RTA1025W.home [192.168.1.1]
2 17 ms 18 ms 17 ms lo1.ras1.nct.orcon.net.nz [60.234.8.201]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.

Geekzone;

Tracing route to geekzone.co.nz [202.175.128.164]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms RTA1025W.home [192.168.1.1]
2 26 ms 30 ms 17 ms lo1.ras1.nct.orcon.net.nz [60.234.8.201]
3 16 ms 16 ms 16 ms xe-1-0-0.cre2.nct.orcon.net.nz [121.98.9.14]
4 28 ms 41 ms 17 ms 121.98.9.146
5 17 ms 32 ms 17 ms 121.98.9.142
6 94 ms 17 ms 17 ms 121.98.9.141
7 22 ms 19 ms 19 ms 60.234.20.46
8 * * * Request timed out.
9 18 ms 19 ms 19 ms geekzone.co.nz [202.175.128.164]

Trace complete.

Referrals:

Tesla: https://ts.la/andrew897313

Sharesies: https://sharesies.com/r/XRGS77

andysh

229 posts

Master Geek
+1 received by user: 16

#399892 3-Nov-2010 23:02

International is now working