I've been with Orcon for about three years. When it works it's great. When it doesn't dealing with their customer services department is like getting teeth pulled. For a communicatios company they seem to have poor communications skills.

Does anyone else find them difficult to deal with?

I've just given them what must be the fifth ulimatum to the last four weeks and I'm going to have to move on I think.

Since moving from Auckland to the Kapiti Coast my download speed had gone from 6mb/s to 1mb/s and my upload speed from about 0.6 to 0.2.

Four weeks ago I asked them if this was what I should expect at this location. For for weeks it has been "investigated" Orcon play bat and ball with Telecom. Orcon customer services tell me something is not right.

Yesterday I noticed that my plan was suffexed Max/128, there was not suffex on my Auckland plan. Orcon have been capping my uploads to, you guessed it, 0.20mb/s. For four weeks, nobody at Orcon thought to check the plan- I figured they would keep me on the same plan as i always had. Apparenty in Auckland, where Orcon have their own kit in the exchange all the plans run at max/max. In Kapiti it is an optional extra. Unbelievable. Half my problem was sorted out by a plan upgrade.

Now, I'm asked to do yet more speedtests so "they can go back to telecom". Apparently my line is OK.

So Say Orcon:

"Your connection looks to have been set to fs/fs now. I recommend you reboot your modem and run the 6 hour diagnostic test.

Your line quality looks great and it does not look like anything in your house is interfering with your line as your synch rates are near perfect.

If you could run the testing we may be able to raise this with our wholesale provider to query the QOS enforced on the handover which your connection utilizes." 

Any thoughts on how best to proceed?

Cheers,

Vic