Damn Orcon!!! super slow speed loading international websites again!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Damn Orcon!!! super slow speed loading international websites again!

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43 posts

Geek

#470006 17-May-2011 10:12

jjnz1:
Noodles: I'm also seeing this problem. Maybe it will be resolved next week when all the kids go back to school?

I see this as well especially during peak.

I have found that if I send all my traffic through a local Wellington based VPN, then the international problem disappears as my traffic is no longer going through Orcon's International retail connection.

This is a solution, but you just have to pay for it, I think around $12NZD a month.

Can you please post who you are getting your VPN through? I googled and saw many, e.g. super VPN, pureVPN, strongVPN, Witopia

The only one I saw with a NZ gateway was super VPN and their offshore plan was $30/mo

Am I missing something? Cheers.

jjnz1

1358 posts

Uber Geek

Lifetime subscriber

#470015 17-May-2011 10:34

pooky:
jjnz1:
Noodles: I'm also seeing this problem. Maybe it will be resolved next week when all the kids go back to school?

I see this as well especially during peak.

I have found that if I send all my traffic through a local Wellington based VPN, then the international problem disappears as my traffic is no longer going through Orcon's International retail connection.

This is a solution, but you just have to pay for it, I think around $12NZD a month.

Can you please post who you are getting your VPN through? I googled and saw many, e.g. super VPN, pureVPN, strongVPN, Witopia

The only one I saw with a NZ gateway was super VPN and their offshore plan was $30/mo

Am I missing something? Cheers.

Search for Overplay.net.

The funny thing is since I have posted in this forum, the Overplay vpn server has become increasingly slow.

I have found out that they (Overplay) rent a Hosting Direct VPS, and run a VPN server on it.
Hosting Direct's VPS plans include a shared 100Mbit pipe so one could imagine that if there is anymore than 10 VPN connections to it, it would slow down considerably (not taking into account other HD VPS customers).

I guess a classic example of good things don't last... Especially if everyone knows.

Sorry. I say switch ISP if it is important to you to get sub-decent speed during peak times.

[EDIT] Also, SuperVPN ($US30) also rent a VPS from HostingDirect, so their speed is no longer any different. Plus SuperVPN only do a 'special certification OpenVPN' connection to their NZ based server, so my router could not connect using its native client. I had to download a Windows only based application client, which is not what I wanted.

pooky

43 posts

Geek

#470030 17-May-2011 11:26

thanks for the info, I guess it's not surprising that the VPN providers oversubscribe the same way ISPs do. I've been with several different ISPs and it seems to me that at peak time no ISP in NZ is reliable, some Auck and Wgt or other main center users may see better performance than others, mainly depending on luck whether you hit the same congestion as everyone else.

I guess the other perk of VPN aside from speed is being able to use USA based services that block based on geoIP, so its not a total waste of time. But it is sad to hear that your VPN is no longer what it used to be, I guess its only a matter of time with these things.

Currently I'm finding that my Orcon connection is slightly better than what I was getting via Xnet at peak time for international, its almost passable if it werent for the semi-regular timeouts loading content. Performance has definitely declined since the cardboard cutout offer they did (i forgot what the deal was called), hopefully they can buy some more bandwidth to offset the new customers.

bazzer

3438 posts

Uber Geek

Trusted

#470036 17-May-2011 11:42

I'm not a heavy user in the evenings, but I do like to listen to my internet radio as I fall asleep. I'm getting frequent rebuffering, even on that!

corksta

2397 posts

Uber Geek

Trusted

Subscriber

#470057 17-May-2011 12:21

I use StrongVPN (http://www.strongvpn.com) to access things like Netflix, Hulu, etc, and they've been excellent - good speed, excellent customer service.

jjnz1

1358 posts

Uber Geek

Lifetime subscriber

#470071 17-May-2011 12:43

corksta: I use StrongVPN (http://www.strongvpn.com) to access things like Netflix, Hulu, etc, and they've been excellent - good speed, excellent customer service.

Are you with Orcon? Is this access during peak time?

Would be interesting to know.

corksta

2397 posts

Uber Geek

Trusted

Subscriber

#470073 17-May-2011 12:48

Yes, Orcon+. It's fast any time of the day or night, but then again I don't experience any slow speeds with Orcon anyway, even during peak time.

Equinox IT

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alliao

321 posts

Ultimate Geek

#470130 17-May-2011 15:02

How I wish I can go back to Orcon+ after cabinet then it's all downhill.

Siko

1 post

Wannabe Geek

#470275 17-May-2011 21:29

gztyler: Had issues last week, and "resolved" by orcon.

7/04/11 7:00 PM WE ARE EXPERIENCING HIGHER THAN NORMAL LATENCY TO SOME US SITES.
(Resolved)

Engineers are investigating.

__________________________________________________________________________________________

Now, again!!!!!

every night, I can load any nz website in just seconds, but international one will takes 5 minutes at least. sometimes facebook just can't open at all, outlook sometimes can't connect to hotmail server.

Day time was ok.

Anyone having the some problme???

Thought I was going mad until I checked this forum, I am having exactly the same problem lately, and it all stems from the same day (17th April) Orcon posted the "WE ARE EXPERIENCING HIGHER THAN NORMAL LATENCY TO SOME US SITES". Resolved? Yeah right! had no joy contacting Orcon about problem just the usual "isolation test" blah blah.

The email I received in reply to my "why the high latency in the evenings lately" went on about "I understand that you are experience frequent disconnections on your Broadband service"......(and yes that was the exact english used!.....I never said anything about frequent disconnections, my connection is fine - I guess it was the closest 'prepacked' email to fit my questi

Has anyone had a semi-useful reply from Orcon?

pyronical

150 posts

Master Geek

#470297 17-May-2011 22:03

Has anyone had a semi-useful reply from Orcon?

Nope and it's particularly bad again tonight. You'd think they'd at least have the decency to admit they have a problem. Same old Orcon.

pooky

43 posts

Geek

#470701 18-May-2011 18:33

well sadly their help desk gets to take all the flak for what is essentially the problem of management and higher ups, because nobody we talk to on the helpdesk would have any power to change this situation. But at least by letting them know its bad the feedback can be passed up the chain.

Ultimately they don't have enough international bandwidth to cover themselves at peak time

Zeroman

4 posts

Wannabe Geek

#470793 18-May-2011 21:23

Hi,

From experience I know it’s easy to make a correlation based on the observation of others; don’t get me wrong – making that connection is something that a clever person is inclined to do.

In the past I have fallen into the ‘lets assume my ISP evil and they are cheating me out of bandwidth’ camp – only to later be proven wrong; I actually had a fault with my line, and on a separate occasion, dodgy connection to server located in America.

Realistically to resolve the problem; shared fault or not – one simply needs to investigate until there is enough information that the ISP has no choice other than address the issue, or tell you directly that they can’t resolve your fault and compensate somehow.

In the interest of being and just getting it sorted – rather complaining fruitlessly...

1) Prove it isn’t your equipment, thereby facilitating confidence and assertion when you tell them what is wrong.

Make sure you’re not always testing from the same computer – try another.

Try another modem, it may seem fine – but clearly there is something going on, there must be a reason why they ask after all. Right?

Remove all the potentially broken stuff in the middle; that’s things like network switches, other networking devices and routers.

Now capture that data using (and possibly get someone to check it over, because this information is so exact it might be screaming ‘MY MODEM IS BROKEN’):

                                                               i.      Pathping –n 60.234.1.1 –p 250 –q 250 > %UserProfile%\Desktop\pathping-dns.txt

                                                             ii.      Netstat –a –b –f > %UserProfile%\Desktop\netstat.txt

2)      Prove that it isn’t your line (the physical aspect, fortunately the above steps already may have proven a congested ATM Backhaul – so you don’t need to worry about national trunking capacity).

Unplug everything, and if you competent enough to hook it back up – disconnect the ‘customer side’ of the ETP. Then call them from your Mobile Phone (it’s a free call after all – make them pay) and get the line tested. If the impedance measures less than infinite on the port, then that leaves only a fault line on the street side – and that’s not your problem to resolve. Be assertive – they better fix it.

3) Prove the server you are connecting to isn’t running off a dialup connection a third world country.

Pathping –n <<Type Custom FQDN/IP here>> –p 250 –q 250 > %UserProfile%\Desktop\pathping-custom.txt

Pathping –n bbc.co.uk –p 250 –q 250 > %UserProfile%\Desktop\pathping-uk.txt

Pathping –n cnn.com –p 250 –q 250 > %UserProfile%\Desktop\pathping-usa.txt

Now providing you haven’t diagnosed a fault you have control over; bundle up all the files you just made – and make the call (and ensure they receive the files and submit the fault over the phone).

Follow up every day – a squeaky wheel gets oiled first.

pyronical

150 posts

Master Geek

#470943 19-May-2011 08:50

Zeroman: Hi,

From experience I know it’s easy....

^lol. No. It is Orcon, not us. We don't just all suddenly have the same issue at once by cooincidence. Especially since many of us have had no issues for months/years.

Zeroman

4 posts

Wannabe Geek

#470945 19-May-2011 08:59

In that case you obviously have enough evidence that you can undisputedly prove the exact issue; why complain here when you can just do something about it and get it resolved.

If you don’t mind me asking, can you show me something that without a doubt points to congestion on one of the international edge gateways (as that is the claim that is being made here)?

alliao

321 posts

Ultimate Geek

#470949 19-May-2011 09:18

If it can be proven beyond reasonable doubt then internet in nz would be very very different.

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