[Snap] Twitch.tv super slow

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Twitch.tv super slow

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112 posts

Master Geek
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#979725 3-Feb-2014 21:17

hio77: its really sounding like its something on your side or something messed with your profile..

switching ISPs wouldnt exactly fix it.. may just patch the issue for awhile..

You may be right, but it's more the fact that they haven't gotten back to me, and their customer service in general is just becoming horrible, those 30 minute hold times :|

hio77

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#979759 3-Feb-2014 22:30

Kiwiownage:
hio77: its really sounding like its something on your side or something messed with your profile..

switching ISPs wouldnt exactly fix it.. may just patch the issue for awhile..

You may be right, but it's more the fact that they haven't gotten back to me, and their customer service in general is just becoming horrible, those 30 minute hold times :|

i had to call them the other day, didnt even wait in the queue.. you must call at really bad times..

generally snap are pretty good with their service, and if they slack, just become persistent..

pretty sure when i was having connection issues, every CSR knew me or my line by the end of it..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Kiwiownage

112 posts

Master Geek
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#979862 4-Feb-2014 07:19

hio77:
Kiwiownage:
hio77: its really sounding like its something on your side or something messed with your profile..

switching ISPs wouldnt exactly fix it.. may just patch the issue for awhile..

You may be right, but it's more the fact that they haven't gotten back to me, and their customer service in general is just becoming horrible, those 30 minute hold times :|

i had to call them the other day, didnt even wait in the queue.. you must call at really bad times..

generally snap are pretty good with their service, and if they slack, just become persistent..

pretty sure when i was having connection issues, every CSR knew me or my line by the end of it..

I work 8-6 most days and when I get home calling up snap is the last thing on my mind :(.

I've already rung at least 3 times about my issue T_T

Lorenceo

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Ultimate Geek
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#979913 4-Feb-2014 09:36

Perhaps try emailing them, that way you don't need to wait and they'll still have a ticket in their system?
In it explain that you're having trouble streaming twitch.tv but others on snap have no problems. You could also direct them to this thread.
The twitch.tv IP range seems to be 199.9.248.0 - 199.9.255.255. I'm not sure if they have other IPs or not, but whenever I stream from them the data seems to come from within that range.

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#980225 4-Feb-2014 17:15

Lorenceo: Perhaps try emailing them, that way you don't need to wait and they'll still have a ticket in their system?
In it explain that you're having trouble streaming twitch.tv but others on snap have no problems. You could also direct them to this thread.
The twitch.tv IP range seems to be 199.9.248.0 - 199.9.255.255. I'm not sure if they have other IPs or not, but whenever I stream from them the data seems to come from within that range.

I did that on Thursday :/
still nothing yet, It's not just twitch tv, its all international traffic.

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#980861 5-Feb-2014 17:18

Another day... still no response.

seriously snap wtf is going on? I've rung about this 4-5 times, sent in multiple emails and I'm yet to receive any kind of response what so ever

also a 4 page thread with no kind of snap input at all?

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cjmchch

264 posts

Ultimate Geek
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#980883 5-Feb-2014 17:35

Kiwiownage: Another day... still no response.

seriously snap wtf is going on? I've rung about this 4-5 times, sent in multiple emails and I'm yet to receive any kind of response what so ever

also a 4 page thread with no kind of snap input at all?

Have you considered Private Messaging 'Ralph from Snap'. He/They seem to be most helpful normally.

http://www.geekzone.co.nz/user_public.asp?user_id=36632

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#980887 5-Feb-2014 17:37

cjmchch:
Kiwiownage: Another day... still no response.

seriously snap wtf is going on? I've rung about this 4-5 times, sent in multiple emails and I'm yet to receive any kind of response what so ever

also a 4 page thread with no kind of snap input at all?

Have you considered Private Messaging 'Ralph from Snap'. He/They seem to be most helpful normally.

h,[url]ttp://www.geekzone.co.nz/user_public.asp?user_id=36632

I'll give it a go, thanks!

but seriously I shouldn't have to go to this much effort just to have usable internet :| isn't that what I'm paying snap for :|

Kiwiownage

112 posts

Master Geek
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#984298 11-Feb-2014 17:18

Got sent a whole new fritzbox, no change.

Love being able to stream only low quality on a 100mbs connection.
Tried to ring them but of course high call volumes, don't feel like waiting an hour to get my 4week old issue "worked on"

hio77

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#984326 11-Feb-2014 17:56

well thats progress, its not your fritz clearly.

#include <std_disclaimer>

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Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#984332 11-Feb-2014 18:02

hio77: well thats progress, its not your fritz clearly.

Yeah I guess thats atleast something :)

Images etc are actually loading like I'm on dial up, chunk by chunk... Making me all nostalgic for the old days

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hio77

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#984353 11-Feb-2014 18:27

odd, really does sound like something internal to your network or a port configuration...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

cjmchch

264 posts

Ultimate Geek
+1 received by user: 56

#984362 11-Feb-2014 18:35

Some of the basic stuff that is often overlooked, if you haven't already tried.

How much HDD space do you have on the drive that holds your temp downloads folder - make more available
Clear your cache
Empty your HDD temp folder out
Checked your RAM?
Turned off IPv6

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#984400 11-Feb-2014 19:32

cjmchch: Some of the basic stuff that is often overlooked, if you haven't already tried.

How much HDD space do you have on the drive that holds your temp downloads folder - make more available
Clear your cache
Empty your HDD temp folder out
Checked your RAM?
Turned off IPv6

Its not pc specific as I've tried it on both of my pcs and 3 laptops.

Tried ipv6 aswel but didn't do anything.

Thanks for the suggestions though!

edit: also its not just twitch, it takes ages to load anything, even facebook is super sluggish...

youtube is fine though, maybe because they cache it?

cjmchch

264 posts

Ultimate Geek
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#984468 11-Feb-2014 20:22

Just as a thought, have you tried using a free DNS servers - change the settings in your router under internet/account/dnsserver.

List > http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm

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