[Snap] Twitch.tv super slow

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Twitch.tv super slow

Kiwiownage

112 posts

Master Geek

#139182 30-Jan-2014 13:08

Can't even watch twitch.tv streams on medium quality, any1 else having this issue? been like this for over a week now.

I'm on 100/50 ufb

1 | 2 | 3 | 4 | 5

523 posts

Ultimate Geek

#977362 30-Jan-2014 13:24

Hi,

I was watching a League of Legends stream on High with about 10k+ viewers last night and it was fine.

Is it happening all the time or a specific time that you are watching it?

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#977365 30-Jan-2014 13:25

snap VDSL, twitch always streams perfectly for me, on source.

theres a little microstudder problem for some people if you use BTTV currently though.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

wasabi2k

2098 posts

Uber Geek

#977366 30-Jan-2014 13:25

I see slowdown around 6-8PM NZ Time - watching in Best on Telecom VDSL (24/10).

Dropping down to Medium usually ok, sometimes worse.

Not much help sorry.

Kiwiownage

112 posts

Master Geek

#977368 30-Jan-2014 13:25

Oriphix: Hi,

I was watching a League of Legends stream on High with about 10k+ viewers last night and it was fine.

Is it happening all the time or a specific time that you are watching it?

It's all day every day, on any stream :(

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#977369 30-Jan-2014 13:26

got a current example of one your struggling on?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Kiwiownage

112 posts

Master Geek

#977370 30-Jan-2014 13:27

hio77: got a current example of one your struggling on?

http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5seconds to buffer

edit: high & source quality won't even load either.

Oriphix

523 posts

Ultimate Geek

#977384 30-Jan-2014 13:31

Kiwiownage:
hio77: got a current example of one your struggling on?

http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5 seconds to buffer

edit: high & source quality won't even load either.

Mmm yeah might be a issue at his end.

EDIT: his meaning the streamers end.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#977385 30-Jan-2014 13:33

Kiwiownage:
hio77: got a current example of one your struggling on?

http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5seconds to buffer

edit: high & source quality won't even load either.

only about a 3mbit stream at source, im certainly not buffering at all on source.

looks like its your side, or maybe with your fiber node..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Kiwiownage

112 posts

Master Geek

#977390 30-Jan-2014 13:36

Yeah I think its def something on my end, used to be able to watch 2-3 at a time on source without any kind of lag... now I'm stuck on low quality...

Terrible pings to US aswel... Can't game unless its past 7pm.
Can't be bothered spending 1-2hours on hold waiting for snap though :/ been there done that enough

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#977397 30-Jan-2014 13:41

although its highly unlikely on a 100/50.. connection saturation?

watched throughout the arena battle, went up to 3.5mbit average but still next to nothing. should be able to stream that easy...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Lorenceo

904 posts

Ultimate Geek

Trusted

#977480 30-Jan-2014 14:56

On snap VDSL and I have no problems watching twitch.tv.
I just tried watching the venruki linked above and there were no issues on source quality.

Kiwiownage

112 posts

Master Geek

#977574 30-Jan-2014 17:37

Is there anyway of getting snap to look at my connection without spending an hour on hold?

These hold times are ridiculous.

cjmchch

264 posts

Ultimate Geek

#977583 30-Jan-2014 17:59

Have you rebooted your router?

If not. Turn both your ONT and Fritz!Box off and wait a minute or two then start them both up. Renewing your connection will often fix problems like that.

As for the 'on hold' times - select accounts as your option when ringing- they always answer their phone - and they'll redirect your call.

The on hold times are pretty steep some times and this is where I must say that World Exchange beats them hands down (and all the other ISP's/Telco's ) The customer service at WxC is second to none