[Snap] Twitch.tv super slow

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Kiwiownage

112 posts

Master Geek
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#139182 30-Jan-2014 13:08

Can't even watch twitch.tv streams on medium quality, any1 else having this issue? been like this for over a week now.

I'm on 100/50 ufb

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523 posts

Ultimate Geek
+1 received by user: 32

#977362 30-Jan-2014 13:24

Hi,

I was watching a League of Legends stream on High with about 10k+ viewers last night and it was fine.

Is it happening all the time or a specific time that you are watching it?

hio77

'That VDSL Cat'
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#977365 30-Jan-2014 13:25

snap VDSL, twitch always streams perfectly for me, on source.

theres a little microstudder problem for some people if you use BTTV currently though.

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wasabi2k

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#977366 30-Jan-2014 13:25

I see slowdown around 6-8PM NZ Time - watching in Best on Telecom VDSL (24/10).

Dropping down to Medium usually ok, sometimes worse.

Not much help sorry.

Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#977368 30-Jan-2014 13:25

Oriphix: Hi,

I was watching a League of Legends stream on High with about 10k+ viewers last night and it was fine.

Is it happening all the time or a specific time that you are watching it?

It's all day every day, on any stream :(

hio77

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#977369 30-Jan-2014 13:26

got a current example of one your struggling on?

#include <std_disclaimer>

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Kiwiownage

112 posts

Master Geek
+1 received by user: 5

#977370 30-Jan-2014 13:27

hio77: got a current example of one your struggling on?

http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5seconds to buffer

edit: high & source quality won't even load either.

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Oriphix

523 posts

Ultimate Geek
+1 received by user: 32

#977384 30-Jan-2014 13:31

Kiwiownage:
hio77: got a current example of one your struggling on?

http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5 seconds to buffer

edit: high & source quality won't even load either.

Mmm yeah might be a issue at his end.

EDIT: his meaning the streamers end.

hio77

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#977385 30-Jan-2014 13:33

Kiwiownage:
hio77: got a current example of one your struggling on?

http://www.twitch.tv/venruki

Can only load low quality, anything else and it has to stop every 5seconds to buffer

edit: high & source quality won't even load either.

only about a 3mbit stream at source, im certainly not buffering at all on source.

looks like its your side, or maybe with your fiber node..

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Kiwiownage

112 posts

Master Geek
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#977390 30-Jan-2014 13:36

Yeah I think its def something on my end, used to be able to watch 2-3 at a time on source without any kind of lag... now I'm stuck on low quality...

Terrible pings to US aswel... Can't game unless its past 7pm.
Can't be bothered spending 1-2hours on hold waiting for snap though :/ been there done that enough

hio77

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#977397 30-Jan-2014 13:41

although its highly unlikely on a 100/50.. connection saturation?

watched throughout the arena battle, went up to 3.5mbit average but still next to nothing. should be able to stream that easy...

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Lorenceo

904 posts

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#977480 30-Jan-2014 14:56

On snap VDSL and I have no problems watching twitch.tv.
I just tried watching the venruki linked above and there were no issues on source quality.

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Kiwiownage

112 posts

Master Geek
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#977574 30-Jan-2014 17:37

Is there anyway of getting snap to look at my connection without spending an hour on hold?

These hold times are ridiculous.

cjmchch

264 posts

Ultimate Geek
+1 received by user: 56

#977583 30-Jan-2014 17:59

Have you rebooted your router?

If not. Turn both your ONT and Fritz!Box off and wait a minute or two then start them both up. Renewing your connection will often fix problems like that.

As for the 'on hold' times - select accounts as your option when ringing- they always answer their phone - and they'll redirect your call.

The on hold times are pretty steep some times and this is where I must say that World Exchange beats them hands down (and all the other ISP's/Telco's ) The customer service at WxC is second to none

hio77

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#977587 30-Jan-2014 18:04

Kiwiownage: Is there anyway of getting snap to look at my connection without spending an hour on hold?

These hold times are ridiculous.

cant say i have ever had that longer hold times...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

D1NZ

194 posts

Master Geek
+1 received by user: 14

#977684 30-Jan-2014 21:25

on Snap 100/50 here
tested twitch.tv
2pm today with no issues
9:25pm with no issues

CPU: Intel Xeon E3-1225 V2 @ 3.20Ghz
RAM: A-data ECC 4GB x 2 1600MHz
SSD: Samsung 840 Pro 120GB
Motherboard: Intel S1200KPR server board mini-ITX
NIC: Intel Ethernet Server Adapter I350-T2

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