[Snap] New Snap UFB 200/200 (Chorus) and 200/20 plans (Enable, Ultrafast Fibre)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] New Snap UFB 200/200 (Chorus) and 200/20 plans (Enable, Ultrafast Fibre)

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75 posts

Master Geek

#1177582 17-Nov-2014 20:56

D1NZ:
Called today just to check if it's available for us here in Christchurch this morning, the guy answered the phone put me on hold and went to check.
2~3mins later he comes back saying YES it's available, right then I asked to upgrade to it, he said all good the e-mail has been sent to Enable and expect to be upgrade over next 5 to 6 days, and then he told me that will be $179/m, I was like wait a min, shouldn't it be like the promo price? He then said he can't see any notes on my account, went to check again, another 5mins later came back said it's all good and I am good to go.

From the many calls I made to Snap, there is even a few RSP told me they put down some note on my account, I was quite surprised he didn't/can't see any note.

Hopefully all goes well, becasue for the 200/20 upgrade I waited more than a week for it to happen.

Yeah, I don't know how they do their notes, but I think of those stick it notes that fall off after 5minutes and never to be seen again. I'll be keeping a close eye on what they charge me too.

Otagolad

364 posts

Ultimate Geek

#1177692 17-Nov-2014 23:36

RalphFromSnap: Hi HawK89

You should have received a text from us now? Upgrade request has been placed with Enable, all going well it will go through tomorrow.

Cheers
Ralph

Hi Ralph - was I auto transferred or will I need to call and request the transfer?

newb

39 posts

Geek

#1177870 18-Nov-2014 11:57

I've had my Snap fibre install done yesterday but do not have a working phone line since the install.

I have sent several emails to Ralph asking to check my account but have not had a reply yet. Can anyone else form Snap help me?

Also, my profile for my fibre install is set to 100/20 and it should be 200/20.

Thanks

hio77

12999 posts

Uber Geek

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Lizard Networks

#1177897 18-Nov-2014 12:16

newb: I've had my Snap fibre install done yesterday but do not have a working phone line since the install.

I have sent several emails to Ralph asking to check my account but have not had a reply yet. Can anyone else form Snap help me?

Also, my profile for my fibre install is set to 100/20 and it should be 200/20.

Thanks

sounds like you just need to get your snap plus re-provisioned..

tried calling their helpdesk and asking? they normally answer pretty fast!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

D1NZ

194 posts

Master Geek

#1177899 18-Nov-2014 12:25

Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.

OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

hio77

12999 posts

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Lizard Networks

#1177935 18-Nov-2014 13:30

D1NZ: Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.
OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

Dual 200/200 lines? oh the fun to be had there!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1177987 18-Nov-2014 15:12

Otagolad: Hi Ralph - was I auto transferred or will I need to call and request the transfer?

Hi Otagolad,

Your order is with Enable at the moment, I've escalated this with them as it should have completed yesterday evening.

Cheers
^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1177990 18-Nov-2014 15:23

D1NZ: Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.
OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

Hi D1NZ,

Apologies for the confusion, Enable did send that email in error.
Your 200/200 order has not completed just yet sorry, its scheduled for tomorrow. I'm keeping a close eye on it

Cheers
^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

surfisup1000

5288 posts

Uber Geek

#1178012 18-Nov-2014 15:35

Are snap still offering the $10 unlimited top-up deal?

I was thinking about it but 200/200 is not available for tauranga until later in the year so I thought I could get it then.

Never mind if it is all over, I'm in the second year of my contract now and I wasn't sure about signing on for another 24 mths given that the UFB competition is heating up.

D1NZ

194 posts

Master Geek

#1178019 18-Nov-2014 15:49

RalphFromSnap:
D1NZ: Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.
OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

Hi D1NZ,

Apologies for the confusion, Enable did send that email in error.
Your 200/200 order has not completed just yet sorry, its scheduled for tomorrow. I'm keeping a close eye on it

Cheers
^RO

Thank you Ralph

Otagolad

364 posts

Ultimate Geek

#1178052 18-Nov-2014 17:36

RalphFromSnap:
Otagolad: Hi Ralph - was I auto transferred or will I need to call and request the transfer?

Hi Otagolad,

Your order is with Enable at the moment, I've escalated this with them as it should have completed yesterday evening.

Cheers
^RO

Thanks Ralph

sen8or

1789 posts

Uber Geek

#1178060 18-Nov-2014 17:47

Switched from 30/10 to 100/20 in the last few days, speedtest maxing out at 40mbps on the iPad, just on 50mbps is the best I've seen in pc (wired)

Is there anything I can check at our end as to what's going on?

Cheers
Sen

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1178065 18-Nov-2014 18:10

sen8or: Switched from 30/10 to 100/20 in the last few days, speedtest maxing out at 40mbps on the iPad, just on 50mbps is the best I've seen in pc (wired)

Is there anything I can check at our end as to what's going on?

Cheers
Sen

Hi sen8or

I've pushed out 100/20 settings to your Fritzbox again, can you give it a reboot and try another speed test

Cheers
^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Otagolad

364 posts

Ultimate Geek

#1179815 19-Nov-2014 20:12

Otagolad:
RalphFromSnap:
Otagolad: Hi Ralph - was I auto transferred or will I need to call and request the transfer?

Hi Otagolad,

Your order is with Enable at the moment, I've escalated this with them as it should have completed yesterday evening.

Cheers
^RO

Thanks Ralph

Hi Ralph - any further update? Thanks

Otagolad

364 posts

Ultimate Geek

#1179816 19-Nov-2014 20:12

D1NZ:
RalphFromSnap:
D1NZ: Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.
OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

Hi D1NZ,

Apologies for the confusion, Enable did send that email in error.
Your 200/200 order has not completed just yet sorry, its scheduled for tomorrow. I'm keeping a close eye on it

Cheers
^RO

Thank you Ralph

Hi D1NZ - is your 200/200 connection now up and running?

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