2degrees 1gb $19 prepay - The time has come?

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dolsen

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#1627790 12-Sep-2016 11:21

Has anyone else not received their bonus data? I brought one of their 2degrees $19 Carryover Combo SIM packs for this deal. I activated it on the 28th August, however, I still haven't received the bonus data. I did port my existing number onto the sim, however, it's been more than 7 days with no sign of the bonus data.

I'll get in contact with them latter today, just wondering if it's a system issue affecting multiple people or just me.

D.W

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#1627795 12-Sep-2016 11:24

I had that exact issue, I signed up with them on the 25th, still hadn't received my bonus data by 6th September, called them and they told me it was 'in a queue to be processed' and that they could trigger it immediately. 2 mins later I had a text confirming my bonus data and it showed in My2Degrees.

dolsen

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#1627818 12-Sep-2016 12:06

D.W:

I had that exact issue, I signed up with them on the 25th, still hadn't received my bonus data by 6th September, called them and they told me it was 'in a queue to be processed' and that they could trigger it immediately. 2 mins later I had a text confirming my bonus data and it showed in My2Degrees.

Cool, thanks.

Might just leave it then and wait for it to be processed eventually (unless I use all of the 500MB first).

dolsen

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#1638191 21-Sep-2016 12:41

dolsen:

D.W:

I had that exact issue, I signed up with them on the 25th, still hadn't received my bonus data by 6th September, called them and they told me it was 'in a queue to be processed' and that they could trigger it immediately. 2 mins later I had a text confirming my bonus data and it showed in My2Degrees.

Cool, thanks.

Might just leave it then and wait for it to be processed eventually (unless I use all of the 500MB first).

Ok, bonus data still hadn't arrived so rang them on 200 to discuss. A long wait was promised therefore have sent them an email to follow up. Will advise progress.

2degreesCare

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#1638302 21-Sep-2016 16:21

dolsen: Ok, bonus data still hadn't arrived so rang them on 200 to discuss. A long wait was promised therefore have sent them an email to follow up. Will advise progress.

Please PM your number and 4 digit PIN and we'll take a look what happening with that.

Cheers

^POB

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