LLU Headaches

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › LLU Headaches

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bazzer

3438 posts

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#130864 14-May-2008 13:57

Yes, I sure did. It came through at 3am Friday morning, so I guess I sent my query late, late Thursday night

Maybe it's a curly one and it's taking some time to look into it?

tbnz

67 posts

Master Geek
+1 received by user: 2

#130986 14-May-2008 20:45

Ah, no, obviously Duncan has never attempted to email Orcon support himself, your lucky if you get a response back WITHIN A WEEK, even with the simplest of queries, and it's been like that since i've been an Orcon customer for a few years now.

I am currently waiting for my Call Minder to be removed, I sent a request last week (can't quite remember the day and the responses never include the original query) I think it was Tuesday, I and received a response on Monday (the Monday just gone).

The response was not 'We have turned off your service as you requested' but a list of instructions on how to turn the service off myself.

The instructions included pressing 3 to enter personal settings. Unfortunatly the options presented to me when I dial into the call minder do not include an option 3, i have tried following all menu options (2 of them), one which does nothing, repeats the same options, and the other takes me to another menu where i can record my greeting or return back to the menu i was on.

I responded with a 'to the point' response on Monday and it's now 2 days later and i'm still waiting a response.

tbnz

67 posts

Master Geek
+1 received by user: 2

#131941 19-May-2008 22:41

Still waiting, it's been 2 weeks now. Hmmm.

bazzer

3438 posts

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+1 received by user: 267

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#131980 20-May-2008 09:32

Coming up to two weeks myself. I might have to give them a call, but I don't think they'll have any idea. I could email again, but according to the initial reply I got, if I do that it will send my request to the back of the queue?!

tbnz

67 posts

Master Geek
+1 received by user: 2

#132211 20-May-2008 22:23

Received an apologetic email today and a phone call to follow up, the voice mail is off, finally, awesome, thanks.

Can't help but laugh tho, the phone is ringing in the american way again, american / normal / american / normal it can't make up it's mind.

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