Hi everyone,

We would just like to update you all on the current situation. Over the last week, we have been experiencing on-and-off performance issues related to our backhaul provider. Last night we had an isolated incident with our network which was resolved as quickly as we could. On top of this, we are working on an on-going performance issue localised to the Hamilton region. Again we are working with our backhaul provider to have this resolved as soon as possible. We do apologise for the inconvenience caused in relation to these issues and we hope to have them resolved and investigated as soon as possible.

Thanks - The Team @ MyRepublic.

MyRepublic:

 

Hi everyone,

 

We would just like to update you all on the current situation. Over the last week, we have been experiencing on-and-off performance issues related to our backhaul provider. Last night we had an isolated incident with our network which was resolved as quickly as we could. On top of this, we are working on an on-going performance issue localised to the Hamilton region. Again we are working with our backhaul provider to have this resolved as soon as possible. We do apologise for the inconvenience caused in relation to these issues and we hope to have them resolved and investigated as soon as possible.

 

 

 

Thanks - The Team @ MyRepublic.

 

Thanks for updating us!  though the issue last night I know of in the South Island and I think there were people on here in CHCH having trouble too

MyRepublic:

 

Hi everyone,

 

We would just like to update you all on the current situation. Over the last week, we have been experiencing on-and-off performance issues related to our backhaul provider. Last night we had an isolated incident with our network which was resolved as quickly as we could. On top of this, we are working on an on-going performance issue localised to the Hamilton region. Again we are working with our backhaul provider to have this resolved as soon as possible. We do apologise for the inconvenience caused in relation to these issues and we hope to have them resolved and investigated as soon as possible.

 

 

 

Thanks - The Team @ MyRepublic.

 

I appreciate the update.

This brings the total number of useful updates (other than "we don't have an update") in 2 weeks and 20+ phone calls to 1. 

2/10  We're still looking for another ISP. 

Ball's in your court.

I'm concerned with that wording: "backhaul provider". I would have expected a plural there.

What happened to having redundant uplinks with different providers?

xcubed:

 

I'm concerned with that wording: "backhaul provider". I would have expected a plural there.

 

What happened to having redundant uplinks with different providers?

 

yeah well i would have expected the same as well but its a shame they dont have a backup backhaul provider as vocus seems to have let them down

Link appears to be more stable, even since the lead-up to last nights failure

Lets see if it stays this way....

Likewise, I'm looking at other ISP's as well.  But realistically, they all use the same national backhaul providers, they all use the same internet gateway and they all use the same international bandwidth providers.

And from my experience they all use contention ratios that squeeze as many users down their skinny pipes as possible.

If anybody has any recommendations for an ISP who provide reasonable performance (good would be better) have a helpdesk that doesn't take hours or days to contact and who are actually helpful, please...........let the rest of us know.

mihilli:

 

Likewise, I'm looking at other ISP's as well.  But realistically, they all use the same national backhaul providers, they all use the same internet gateway and they all use the same international bandwidth providers.

 

@mihilli not correct at all I have no idea how you came to this conclusion 

Linux

thanks for that really helpful answer John.  there's a handful of national backhaul providers and a couple International providers

Linux:

mihilli:

Likewise, I'm looking at other ISP's as well.  But realistically, they all use the same national backhaul providers, they all use the same internet gateway and they all use the same international bandwidth providers.

@mihilli not correct at all I have no idea how you came to this conclusion 

Linux

mihilli:

 

Likewise, I'm looking at other ISP's as well.  But realistically, they all use the same national backhaul providers, they all use the same internet gateway and they all use the same international bandwidth providers.

 

And from my experience they all use contention ratios that squeeze as many users down their skinny pipes as possible.

 

If anybody has any recommendations for an ISP who provide reasonable performance (good would be better) have a helpdesk that doesn't take hours or days to contact and who are actually helpful, please...........let the rest of us know.

 

The issue isn't the standard performance, it's not even the faults.  It's the total lack of any kind in interaction with me, the client.  Every time any of us have called we've just been fobbed off, told we'd get a call back (they never do) or outright lied to for two fscking weeks!

I called last night just after 8 when it went to crap again, and got some after hours service who told me I would get a call back today. No surprises that I've not heard from them at all today. 

It's the customer service that's making me want to go somewhere else, not the actual product. 

mihilli:

 

Likewise, I'm looking at other ISP's as well.  But realistically, they all use the same national backhaul providers, they all use the same internet gateway and they all use the same international bandwidth providers.

 

And from my experience they all use contention ratios that squeeze as many users down their skinny pipes as possible.

 

[snip]

 

Much Fake News there...

Cheers - N

Just came across this (MyRepublic) thread this afternoon.

I have been experiencing the same problems, but with Flip, (and am in the Waikato).  Created a thread about it a while back, but most of the activity about this issue seems to have been here on the MyRepublic forum.

https://www.geekzone.co.nz/forums.asp?forumid=147&topicid=231920&page_no=2

Was feeling a little isolated over there on the Flip forum.  Good to see this is getting some attention, and commitment, and hopefully a resolution soon.

I find the issue with MR seems to happen every Tueday night, I think I won't even bother trying to do anything internet related tonight as it will probably cr*p out.