2degrees wifi calling issues

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#2111622 20-Oct-2018 20:46

Still haven't heard back from 2degrees.

Anyway, while I wait... I tried my wife's 2degrees sim with 022 # in my phone and so far I've not managed to replicate the same issues I was having with my 2degs sim with 027 # in it. Not sure what that proves other than its unlikely to be the phone that's the issue.

I have to say, compared to Spark, 2degrees mobile support has been pretty disappointing.

Linux

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#2111626 20-Oct-2018 20:51

Then test your SIM in your wife's phone

John

dfnt

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#2111627 20-Oct-2018 20:52

Linux: Then test your SIM in your wife's phone

John

She has an Android so it's not exactly a like for like test, and it doesn't support wifi calling anyway

antoniosk

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#2111661 20-Oct-2018 23:04

So, doing a sim swap with your wife’s 022 sim has everything working fine, yet your 027 ported to 2d sim isn’t working?

________

Antoniosk

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#2111701 21-Oct-2018 00:19

antoniosk: So, doing a sim swap with your wife’s 022 sim has everything working fine, yet your 027 ported to 2d sim isn’t working?

Almost, while the 027 one does work, at times it just stops working for no reason that I've been able to determine on my end

When it stops working, the phone still shows 2degrees WiFi Calling in the status bar and I can see ipsec traffic to and from 2degrees but I can't make or receive calls until I turn off wifi calling.

I can enable it again a few minutes later and things work until randomly it doesn't

michaelmurfy

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#2111760 21-Oct-2018 08:43

It is worth attempting a sim swap - seems you've run into a case not even 2degrees can figure out. To be fair, given the nature of this fault I am not surprised.

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dfnt

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#2111768 21-Oct-2018 09:44

To be fair I don't think they've actually looked into the issue yet, that's what I was referring to with my disappointed comment

I'll have to call on Tuesday to chase up the email I sent last week

But yeah, could be a sim swap

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Linux

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#2111775 21-Oct-2018 10:02

That is why I told you to call last week and get an official fault ticket number and not to do it via email

John

michaelmurfy

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#2111777 21-Oct-2018 10:06

Linux:

That is why I told you to call last week and get an official fault ticket number and not to do it via email

He was just being defiant.

dfnt

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#2111781 21-Oct-2018 10:20

Linux:

That is why I told you to call last week and get an official fault ticket number and not to do it via email

John

I did call, they told me to send another email with 5 instances of the problem occurring before they (the escalation team) would look at the issue or raise a ticket.

So, I did that, and that's what I haven't had a response on yet.

michaelmurfy:

Linux:

That is why I told you to call last week and get an official fault ticket number and not to do it via email

He was just being defiant.

SaltyNZ

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#2111818 21-Oct-2018 12:12

dfnt:

Almost, while the 027 one does work, at times it just stops working for no reason that I've been able to determine on my end

When it stops working, the phone still shows 2degrees WiFi Calling in the status bar and I can see ipsec traffic to and from 2degrees but I can't make or receive calls until I turn off wifi calling.

I can enable it again a few minutes later and things work until randomly it doesn't

OK, now that is interesting. I wonder if our ENUM database is out of sync compared to the CS database... Can you PM me that number? I can have that checked.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

dfnt

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#2111831 21-Oct-2018 12:49

SaltyNZ:

dfnt:

Almost, while the 027 one does work, at times it just stops working for no reason that I've been able to determine on my end

When it stops working, the phone still shows 2degrees WiFi Calling in the status bar and I can see ipsec traffic to and from 2degrees but I can't make or receive calls until I turn off wifi calling.

I can enable it again a few minutes later and things work until randomly it doesn't

OK, now that is interesting. I wonder if our ENUM database is out of sync compared to the CS database... Can you PM me that number? I can have that checked.

Appreciate it, have PM'd you my number

michaelmurfy

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#2111852 21-Oct-2018 13:49

Actually something to add to this. I can’t SMS over WiFi calling at all to my partner who has switched over to 2degrees very recently. If I turn off WiFi calling it works fine. I don’t use SMS too often and don’t recall there being an issue other times.

dfnt

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#2111854 21-Oct-2018 13:51

That is strange

Does your partner use an iPhone? Is it sending over SMS (green) or iMessage (blue)?

dfnt

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#2111958 21-Oct-2018 17:42

Had a call from 2degrees while driving home this afternoon.

They were calling just checking up on the email and phone conversation I had, advised them I'd sent the follow up email which they found. So they've logged a ticket to their escalation team now and I should hear back by the 26th.

I take back my complaint about their support then :)

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