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I have also submitted a support request.
Linux:arnies:I have sent through a support request via the website, as this seems to be happening more and more now (Or at least I'm noticing it more often).
@arnies You should log it via the help desk so you can get a fault ticket number and write it down!
I'd assume once they reply I will get a number. Maybe I can give them a call while I wait for a YT video to load 😄
Hi everyone
Can you please direct message me the below information if you're seeing issues? I'll collate and pass on to our network team with your agreement, and it'll really help us get to the root cause of any potential issues happening here :)
Please send me the below info:
- IP address
- username
- account number
Keen to help!
Cheers,
Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.
morganbrowne:Hi everyone
Can you please direct message me the below information if you're seeing issues? I'll collate and pass on to our network team with your agreement, and it'll really help us get to the root cause of any potential issues happening here :)
Please send me the below info:
- IP address
- username
- account numberKeen to help!
Cheers,
BTW, trying to download Chrome seems to be a reliable way to test this behaviour...
https://dl.google.com/chrome/mac/universal/stable/GGRO/googlechrome.dmg
https://cln.sh/6ERVPgJqfyLUsLQX17On

aseni:
BTW, trying to download Chrome seems to be a reliable way to test this behaviour...
https://dl.google.com/chrome/mac/universal/stable/GGRO/googlechrome.dmg
https://cln.sh/6ERVPgJqfyLUsLQX17On
Can confirm. My update this morning was painfully slow.
Currently getting ~280 KB/s sustained with wget on that Chrome download.
EDIT
Half the time it downloads at 80+ MB/s. The other half the time it downloads at pretty darned close to 280 KB/s.
aseni:
BTW, trying to download Chrome seems to be a reliable way to test this behaviour...
https://dl.google.com/chrome/mac/universal/stable/GGRO/googlechrome.dmg
https://cln.sh/6ERVPgJqfyLUsLQX17On
I haven't had any of the aforementioned download speed issues, at all... that i've noticed.
using CURL that DMG constantly downloaded at about ~87.2MB/s.
edit
enabled IPv6 - seeing the same issues as everyone else.

Kodiack:
aseni:
BTW, trying to download Chrome seems to be a reliable way to test this behaviour...
https://dl.google.com/chrome/mac/universal/stable/GGRO/googlechrome.dmg
https://cln.sh/6ERVPgJqfyLUsLQX17On
Can confirm. My update this morning was painfully slow.
Currently getting ~280 KB/s sustained with wget on that Chrome download.
EDIT
Half the time it downloads at 80+ MB/s. The other half the time it downloads at pretty darned close to 280 KB/s.
Same
wget https://dl.google.com/chrome/mac/universal/stable/GGRO/googlechrome.dmg
1st try: 280 KB/Sec
2nd try: ~20MB/sec
3rd - 5th: ~20MB/sec
6th: 290KB/sec
haydenmarsh:
using CURL that DMG constantly downloaded at about ~87.2MB/s.
Just out of curiosity, do you have a static IP address?
aseni:
Just out of curiosity, do you have a static IP address?
I've been chatting with him (we're mates). He wasn't having issues on IPv4. Had him enable IPv6. He's now getting the same behaviour.
Seems like it may be an issue with 2degrees' IPv6 implementation (wouldn't be the first time I've had an issue), but it could maybe be something else over IPv6 too.
Kodiack:
aseni:
Just out of curiosity, do you have a static IP address?
I've been chatting with him (we're mates). He wasn't having issues on IPv4. Had him enable IPv6. He's now getting the same behaviour.
Seems like it may be an issue with 2degrees' IPv6 implementation (again...).
this is correct, and yes, my IPv4 address is static. :)
just chiming in to offer my +1, this seems to be an issue every couple of ipv6 sessions on 2d, doesn't happen at all on ipv4
I've disabled ipv6 many times in the past due to performance
--2021-04-28 19:18:08-- https://dl.google.com/chrome/mac/universal/stable/GGRO/googlechrome.dmg
Resolving dl.google.com (dl.google.com)... 2404:6800:4006:811::200e, 142.250.67.14
Connecting to dl.google.com (dl.google.com)|2404:6800:4006:811::200e|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 183065759 (175M) [application/x-apple-diskimage]
Saving to: ‘googlechrome.dmg’
googlechrome.dmg 44%[...] 76.85M 157KB/s eta 7m 34s
I've noticed this across the last week or two. Problem disappears with IPv6 disabled.
Without IPv6 the .dmg downloads at approx 90MB/s constantly, with it enabled, I'm getting between 200 and 300KB/s max. Frustrating doesn't even really begin to explain this.
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