Slow YouTube (and other Google services) recently

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arnies

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#284325 13-Apr-2021 20:59

More and more often I’m getting slow YouTube where videos will fail to load at full quality and will take a while to load anything at all.

I’m in a Gigabit plan and this happens via Ethernet and Wi-Fin I’ve tried changing my DNS off 2D to something else but the problem remains.

Has anyone had a similar issue?

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#2692331 13-Apr-2021 21:08

Did you start another thread on Netflix streaming issue?

Netflix no issue back here on Gb

Edit: I mean no issue using YouTube

freitasm

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#2692367 13-Apr-2021 22:59

All devices (computers and phones/tablets)? If computers only, all browsers? Tried different browsers? Incognito? No browser extensions? Using adblockers on your network?

I don't think we have enough information to guess what could be going on, if not happening to other 2Degrees customers.

timmmay

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#2692397 14-Apr-2021 06:45

No issues with youtube on 2deg fiber in Wellington and 2deg DNS.

Linux

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#2692431 14-Apr-2021 08:49

Tell us about your home network setup?

NickMack

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#2692432 14-Apr-2021 08:50

freitasm:

All devices (computers and phones/tablets)? If computers only, all browsers? Tried different browsers? Incognito? No browser extensions? Using adblockers on your network?

I don't think we have enough information to guess what could be going on, if not happening to other 2Degrees customers.

There's a massive investment in Google/youtube caches on the 2d network, suspect it maybe something more localised, there would be alot more noise if it was affecting a larger population of customers.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

arnies

525 posts

Ultimate Geek

#2692446 14-Apr-2021 09:17

Linux: Did you start another thread on Netflix streaming issue?

Netflix no issue back here on Gb

Edit: I mean no issue using YouTube

That ended up being specific to LG TV which was fixed via firmware. No issues with Netflix since then.

I'm using the usual Firtzbox 7490 router, and have Cat 6 cabelling via a Unifi Switch & patch panel. Unifi Switch reports 1GBps for all the ports I'm using, so im confident my network is fine as speedtests hit expected speeds.

NickMack:

There's a massive investment in Google/youtube caches on the 2d network, suspect it maybe something more localised, there would be alot more noise if it was affecting a larger population of customers.

Nick

To be clear this isn't every video, but sometimes I hit a video which seems not to be cached and the speed to buffer those ones is really bad. I think it's probably pulling from a US DC in those cases, but it's slower than I'd expect 🤔.

arnies

525 posts

Ultimate Geek

#2692576 14-Apr-2021 11:48

If no one else is experiencing this then I'll do some more debugging on my end and post back.

Thanks

Sharesies

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michaelmurfy

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#2692744 14-Apr-2021 15:37

This is something I am noticing too. Firefox, 2degrees UFB, Wellington.

I've been attempting to diagnose but this occurs across all my devices. Requests to https://i.ytimg.com are stupidly slow (you can see images loading on the homepage). Doesn't matter what browser I use.

Same thing as you OP?

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aseni

52 posts

Master Geek

#2692766 14-Apr-2021 16:04

Can't send the details now, but I've been noticing the same for months now. Didn't find anything widespread on Google, so I assumed it was just me.

IPv4 or IPv6, 2D DNS, Google DNS, Cloudflare DNS, same behaviour in all devices (Samsung TV, Sony TV with Android, Chromecast, Chrome, Safari, Firefox)...

Most videos will default to 1080p or even 480p, and some videos will suffer with buffering every few seconds if I choose 2160p. Speedtest in parallel from the same device gives ~200Mbps over WiFi and ~800Mbps over ethernet...

Good to know I am not going crazy... 😅

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#2692772 14-Apr-2021 16:12

FWIW I have not experienced any issues with YouTube or any other streaming service.

I am in West Auckland and on 2D Giga fibre.

Streaming 4k from YouTube, Netflix, Amazon etc on multiple devices simultaneously (IOS, Windows, Android etc.), both wired and wireless has worked without fault or hitch for our household.

allan

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#2692845 14-Apr-2021 17:56

arnies:

If no one else is experiencing this then I'll do some more debugging on my end and post back.

Thanks

I noticed a one-off issue last night around 11:30pm when Youtube videos were stuttering and auto-selected quality was down to 144p. Gave up and went to sleep. Been fine when I tested today though - and I haven't had any other issues, so may or may not related

michaelmurfy

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#2692893 14-Apr-2021 20:06

To add to this. It isn’t just YouTube slow, it is also Google Maps and especially street view.

aseni

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#2693068 15-Apr-2021 10:12

michaelmurfy: To add to this. It isn’t just YouTube slow, it is also Google Maps and especially street view.

Now that you mention it, yes... Maps is also affected... I noticed that a while ago but didn't connect with the Youtube issue...

michaelmurfy

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#2693071 15-Apr-2021 10:14

@aseni Yep just what I am seeing also. Everything else is fine.

DjShadow

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#2693074 15-Apr-2021 10:18

I've had the same exact issue with Buffering on Youtube and Google Maps being very slow to respond. I have since moved onto a Static IP (to stop remote RDP sessions dropping) and it hasn't really been much of a problem since.

Wellington UFB - gig speed

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