Help Slingshot down to dial up speed and can't connect most of the time

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Help Slingshot down to dial up speed and can't connect most of the time

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547 posts

Ultimate Geek

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#2793835 12-Oct-2021 12:14

Tomahawk66:

SomeoneSomewhere:

How much are you paying now? Slingshot's prices are a little on the high side from what I can see.

I currently pay $59.95 per month for unlimited broadband, a home phone and caller display etc.

You must be on the power + broadband plan. Give them a ring to change it to VDSL, you obviously cannot do it online.

SomeoneSomewhere

1802 posts

Uber Geek

Lifetime subscriber

#2793836 12-Oct-2021 12:15

Dumb question, but you do have the phone plugged into the DSL filter? That's the important part. The modem is actually connected straight through the filter.

Tomahawk66

181 posts

Master Geek

#2793837 12-Oct-2021 12:16

SomeoneSomewhere:

Sounds like you'd be covered by 111 Access Code, and they should supply a UPS if you're on fibre or VoIP.

It looks like you're about $30 below slingshot's current listed price for that plan. If you've been with them for a while, you may be able to get them to give you a free upgrade to VDSL (and no UPS) or 100/20 fibre (with a UPS.

I did have a look at that 111 access code on their page and don't think I would qualify to be honest.

Tomahawk66

181 posts

Master Geek

#2793842 12-Oct-2021 12:19

You must be on the power + broadband plan. Give them a ring to change it to VDSL, you obviously cannot do it online.

Nope, don't have power with them. I came from Flip.

Tomahawk66

181 posts

Master Geek

#2793850 12-Oct-2021 12:26

SomeoneSomewhere:

Dumb question, but you do have the phone plugged into the DSL filter? That's the important part. The modem is actually connected straight through the filter.

Yes I did. I am pretty sure now the issue is the filter.... which is very very old. It's the Telequip DSL381 I got when I first got broadband with Spark many years ago.

MikeB4

18435 posts

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#2793857 12-Oct-2021 12:30

@coffeebaron are you able help here with your vast knowledge of all things ADSL Filter stuff

SomeoneSomewhere

1802 posts

Uber Geek

Lifetime subscriber

#2793861 12-Oct-2021 12:35

Your modem can be connected directly to the jack even if you use the landline. It's the telephones that need to go through a filter.

Ask around on the local reddit or facebook group or friend circle and see if anyone has an ADSL filter you can nick.

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cyril7

9058 posts

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#2793862 12-Oct-2021 12:35

It sounds like there is no central/master filter, the filter you have noted is a common inline one.

Cyril

Tomahawk66

181 posts

Master Geek

#2793866 12-Oct-2021 12:38

cyril7:

Hi, maybe I read it wrong, but on the Slingshot site unlimited ADSL/VDSL is $89.95 and unlimited Fibre is $84.95, or did I miss something. You do realise that the Chorus wholesale price of copper and fibre is weighted in favour of fibre to encourage uptake.

Cyril

As posted above I am on a good deal and pay $59.95 per month.

Tomahawk66

181 posts

Master Geek

#2793869 12-Oct-2021 12:44

SomeoneSomewhere:

Your modem can be connected directly to the jack even if you use the landline. It's the telephones that need to go through a filter.

??? How can I use the phone when the modem is connected directly into the phone jack on the wall? I would have to go back to what it was before, using the line filter???

halper86

547 posts

Ultimate Geek

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#2793870 12-Oct-2021 12:45

You need to get your wiring sorted then, you only have the special price as Flip stopped offering xDSL. You'll most likely never get unlimited broadband and a landline that cheap ever again, but there's still no harm asking to upgrade to VDSL for no extra cost.

Good luck to you and hope you get it sorted.

SomeoneSomewhere

1802 posts

Uber Geek

Lifetime subscriber

#2793873 12-Oct-2021 12:51

Tomahawk66:

SomeoneSomewhere:

Your modem can be connected directly to the jack even if you use the landline. It's the telephones that need to go through a filter.

??? How can I use the phone when the modem is connected directly into the phone jack on the wall? I would have to go back to what it was before, using the line filter???

Connect the phone or modem to a different jack, or use a double adapter.

cyril7

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#2793877 12-Oct-2021 12:53

Tomahawk66:

SomeoneSomewhere:

Your modem can be connected directly to the jack even if you use the landline. It's the telephones that need to go through a filter.

??? How can I use the phone when the modem is connected directly into the phone jack on the wall? I would have to go back to what it was before, using the line filter???

Hi, you either need to have a master filter installed, or get a replacement filter, these are readily available from the like of Mitre10

Cyril

Tomahawk66

181 posts

Master Geek

#2793891 12-Oct-2021 13:12

Connect the phone or modem to a different jack, or use a double adapter.

Thank you :-) I have a double phone adapter so am trying that now. The modem is looking like this currently. This has the modem directly into the jack point via the double adapter. And the phone line into the filter which is then into the other slot on the adapter. It will be interesting to see if the upstream number stays up over time with it set up like this. Thank you. Only problem is when I go to my modem it tells me the connection is not secure?

nztim

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TEAMnetwork

Subscriber

#2793894 12-Oct-2021 13:15

Flip was $59 unlimited because they are UCLL from the exchange (which also means you are not necessary be connected to your closest cabinet - to add to this the poor upload could be the DSLAM in the exchange faulty (if its not a chorus one)

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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