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DrDoug
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  #3507348 30-Jun-2026 14:03
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Confirmed — same here. The SpamTitan button is gone from my webmail account, though SpamTitan itself is still reachable via the direct link. Header analysis over the past couple of weeks shows a staged migration — inter-Orcon emails routed via Proxmox Mail Gateway (PMG) first, then about a week later all mail routed through PMG.

 

As a direct test, I sent the identical email twice from a non-Orcon email address, a week apart, to the same two Orcon addresses - my primary and an alias. On 22 June, routed through SpamTitan, it was quarantined on one address and tagged spam on the other (score 5.3) — triggered by a rule that penalised the sender's own legitimate DMARC policy as if it were a spam signal. On 29 June, I resent that email and it routed through PMG, scored 0, and was delivered cleanly to my inbox.

 

This finally brings their email filtering up to a reasonable standard, and the change is consistent with the previous setup having been faulty for some time.

 

I also noticed a new Spam folder appear in my mail application a couple of days ago which had a spam email in it so, this is another confirmation that now we can finally properly monitor our spam and discover immediately any legitimate emails instead of them being prematurely deleted by a silent document shredder.

 

Their "How do I use the Orcon spam filter?" help page is still live and still states a 21-day quarantine retention period. Recent monitoring on my account shows actual deletion occurring at around nine days — so that documentation remains uncorrected even as the underlying system has apparently been replaced.




moosee

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  #3507422 30-Jun-2026 21:56
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That's really interesting, I still have a SpamTitan button/link on my browser Webmail page which takes me to SpamTitan.

 

I wonder if it has anything to do with me having a perpetually open tab to the SpamTitan login page which I go to every few days? There have been no emails in there for a couple of weeks now which I am really pleased about. Fingers crossed that we will now be responsible for filtering our own spam. 

 

I have really appreciated all the info shared by everyone in this thread, it has been quite enlightening. 


quickymart
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  #3507423 30-Jun-2026 22:01
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moosee:

 

That's really interesting, I still have a SpamTitan button/link on my browser Webmail page which takes me to SpamTitan.

 

 

Interesting indeed, I just checked mine again and it's there (again) now? No spam or mail waiting when I logged in though.




aspired
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  #3507444 30-Jun-2026 23:47
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As you’ve figured out already, we’ve moved away from SpamTitan to Proxmox Mail Gateway.

 

Spam messages should now be going into your Spam folder. The SpamTitan link was removed by me today during some webmail upgrades (sorry), but it’s back if you want to check any historical messages.

 

The team has spent many hours upgrading the Orcon, Maxnet, Snap and Slingshot mail systems over the last few months, welcome any feedback if you’re seeing spam related issues, anything being marked as spam that shouldn’t be etc.


earlnz
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  #3507815 1-Jul-2026 19:57
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Thanks for the update, and for all the work that’s gone into the upgrades.

 

Just had a question. If we do get a false positive in the new Spam folder, is simply moving the email back to the Inbox enough for the filter to recognise and learn from that for future emails, or would we still need to whitelist the sender through SpamTitan?

 

Likewise, if a spam email lands in the Inbox, is moving it to the Spam folder sufficient to improve future filtering, or is there another process we should follow?


moosee

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  #3507982 2-Jul-2026 12:58
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earlnz:

 

Thanks for the update, and for all the work that’s gone into the upgrades.

 

 

Ditto.


 
 
 

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DrDoug
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  #3512056 17-Jul-2026 11:42
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This is my final post to this thread.

 

Firstly, thanks to moosee for creating this thread as it helped me diagnose the long-standing issue I had been experiencing but didn't know why.

 

My TDR process has concluded. Final determination: partially upheld — Orcon breached the Code by failing to disclose known limitations of its email filtering system, but no remedy was ordered beyond a possible update to their terms and conditions. No requirement to notify affected customers, no compensation.

 

I've declined to accept the determination on the basis that accepting would leave the documented harm undisclosed to the affected customer base.

 

For what it's worth: the platform replacement (SpamTitan → PMG, confirmed by aspired) is real and appears to have fixed the underlying fault. A before and after test from my tertiary email account showed that SpamTitan was grossly miscalibrated, would silently quarantine then silently delete legitimate email in 7 days, not the 21 stated on Orcon's website. After the PMG migration, the same test email was delivered direct to my inbox clean.

 

Orcon's response to my initial customer queries, the escalated internal complaint to a 2degrees manager, then their response to my TDR complaint, confirm in writing that they knew about this issue last year, had investigated it internally, then did nothing about it, did nothing about the harm they knew they were causing every customer who was being filtered through SpamTitan.

 

Thanks to everyone who shared their experience here as it's the only place any of this is actually on record for every other customer who's been affected by Orcon's breach of the Code.


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