i seem to remember hearing that there have been some long standing general capacity issues at equinix regardless of auckland<->sydney connection. i never paid it much attention, but it may be a general australia problem causing some of the issues at night as well.
australia's domestic peering isn't that great as well, so for providers that don't peer well there can be roundabout routes and congestion afaik.
i see battle.net routes seem to be fixed to the US too, I don't remember reading anything further about that.
% time host -t a www.google.com 121.98.0.1 ;; connection timed out; no servers could be reached host -t a www.google.com 121.98.0.1 0.01s user 0.01s system 0% cpu 10.011 total
% time host -t a www.google.com 202.27.158.40 Using domain server: Name: 202.27.158.40 Address: 202.27.158.40#53 Aliases:
www.google.com has address 122.56.115.59 www.google.com has address 122.56.115.18 www.google.com has address 122.56.115.45 www.google.com has address 122.56.115.46 www.google.com has address 122.56.115.31 www.google.com has address 122.56.115.32 www.google.com has address 122.56.115.52 www.google.com has address 122.56.115.38 www.google.com has address 122.56.115.39 www.google.com has address 122.56.115.24 www.google.com has address 122.56.115.25 www.google.com has address 122.56.115.53 host -t a www.google.com 202.27.158.40 0.00s user 0.01s system 24% cpu 0.041 total
% time host -t a www.google.com 8.8.8.8 Using domain server: Name: 8.8.8.8 Address: 8.8.8.8#53 Aliases:
www.google.com has address 60.234.81.148 www.google.com has address 60.234.81.177 www.google.com has address 60.234.81.159 www.google.com has address 60.234.81.187 www.google.com has address 60.234.81.163 www.google.com has address 60.234.81.176 www.google.com has address 60.234.81.166 www.google.com has address 60.234.81.181 www.google.com has address 60.234.81.155 www.google.com has address 60.234.81.170 www.google.com has address 60.234.81.165 www.google.com has address 60.234.81.174 www.google.com has address 60.234.81.154 www.google.com has address 60.234.81.144 www.google.com has address 60.234.81.185 www.google.com has address 60.234.81.152 host -t a www.google.com 8.8.8.8 0.00s user 0.01s system 5% cpu 0.185 total
so 202.27.158.40 and 8.8.8.8 both work, 8.8.8.8 is much slower, but gives orcon google node.
I do have to say, aside from the presence of a few employees on geekzone, Orcon has some of the worst customer service I have come across. The status page on the website only appears to be updated with occasional major issues, rather an being the first place to go if you are experiencing any issues. The Helpdesk is pathetic - I had a call the other day regarding my complaints about the international speeds, apparently they were waiting for me to run the diagnostics tool - only I had done that a week earlier and they had somehow missed the results. I have had no feedback from them over this issue, other than a vague email saying that things should be sorted now.
What is the problem with having a little more transparency? No one is expecting your service to be perfect, but if there is an issue that could affect people, even for 10 minutes, what is the harm in posting something on the status page? That would go a long way to telling people that you are at least aware of the issue and attempting to do something about it? We as customers should not have to resort to 3rd party forums to work out what is going on.
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
Trusted
2degrees
