[Snap] UFB Poor Performance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] UFB Poor Performance

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 19

104 posts

Master Geek

#684683 12-Sep-2012 00:38

blair003: This is a speedtest I did just now to the Sydney telstra server:

This is on Snap VDSL2

...and this is mine.

I'm rather annoyed to be honest. I still have my ADSL connection with Telecom and I'm considering keeping it and using it as my primary, and just wait out the 12 month contract with Snap.

blair003

557 posts

Ultimate Geek

#684684 12-Sep-2012 00:38

I think its different because if the PIR is 10mbit then its a 10/10 connection not a 30/10.

You can't really compare to DSL because with UFB the connection rate is known, whereas with DSL it is negotiated depending on many factors. So when DSL it is marketed as ".. up to DL/UL" it is widely accepted that your maximum speed will be determined in part by the sync rate negotiated.

SneakerPimps

104 posts

Master Geek

#684685 12-Sep-2012 00:40

Had I known the PIR is 10/10, I would have happily stuck with DSL. Would the PIR be same across all UFB providers?

blair003

557 posts

Ultimate Geek

#684686 12-Sep-2012 00:42

I wonder why there would be a difference between UFB and VDSL on that speedtest.

mercutio

1392 posts

Uber Geek

#684687 12-Sep-2012 00:48

blair003: I think its different because if the PIR is 10mbit then its a 10/10 connection not a 30/10.

You can't really compare to DSL because with UFB the connection rate is known, whereas with DSL it is negotiated depending on many factors. So when DSL it is marketed as ".. up to DL/UL" it is widely accepted that your maximum speed will be determined in part by the sync rate negotiated.

my comment was kind of tongue-and-cheek, but that appears to be the situation.

it may be a configuration error. i thought people from snap read these forums. it'd be nice to get an answer out of someone.

mercutio

1392 posts

Uber Geek

#684688 12-Sep-2012 00:48

blair003: I wonder why there would be a difference between UFB and VDSL on that speedtest.

could be a profile on the bras (terminating equipment at their end: http://en.wikipedia.org/wiki/Broadband_Remote_Access_Server)

Lorenceo

904 posts

Ultimate Geek

Trusted

#684768 12-Sep-2012 09:54

Quite surprised by the lack of response from Snap on here TBH, they usually reply to help resolve people's issues.
Hopefully it's just something has been misconfigured, and isn't an indication of things to come as FTTH spreads further.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Zeon

3916 posts

Uber Geek

Trusted

#684788 12-Sep-2012 10:08

blair003: Wouldn't it be illegal (fair trading act) to sell 30/10 UFB with a PIR of 10mbit?

Well it may only be on international.

Speedtest 2019-10-14

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#684952 12-Sep-2012 13:57

Hi Everyone, most customers on Snap UFB are working well so far - but we agree that there's clearly something wrong with the results we're seeing in this thread, and it should be faster.

We have no PIR or rate-limits on any of our products including UFB, which makes all of the results in this thread faulty, so we'll be treating them as faults.

We'll be in touch with each of the customers here to work through these problems with them.

^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

cshaun

401 posts

Ultimate Geek

ID Verified

#684969 12-Sep-2012 14:19

Please keep us updated...
I've had conduit installed along the street last week and impatiently waiting for UFB (anyone know how much longer typically until I get offered service?)

Want to jump on it as soon as I can, and Snap is high up the list of providers. But this is quite disappointing.

I fully accept not maxing the connection on a single thread (DUH!), but surely with something multi-threaded such as a popular linux distro torrent you should have it very close to max - say 29mbps? And should still be the case for international only data.

I accept that those speed tests may not show the full story (single thread), although there are plenty of people getting higher speeds so their servers are capable of going faster (and you'd think they would seeing that's the whole point of a speed test). And yes obviously you may get a lousy route.

SneakerPimps

104 posts

Master Geek

#685168 12-Sep-2012 20:13

This looks interesting. It's good that Snap has acknowledged the issue :).

For the record Ricky, I called in on Monday and spoke to Sam (?) about this.

Ropata

318 posts

Ultimate Geek
Inactive user

#686566 15-Sep-2012 23:13

Where's the Telstra guy?

mrchillie

53 posts

Master Geek

#688177 19-Sep-2012 13:58

Any update on this?

SneakerPimps

104 posts

Master Geek

#688179 19-Sep-2012 14:04

No :(.

I called Snap yesterday, but they said someone would call me back about it. They said this twice two me, once before I created this thread and again yesterday. So far no call backs on either occasions.

I'm somewhat happy to wait, but would like to know if there is something being done.

mrchillie

53 posts

Master Geek

#688181 19-Sep-2012 14:08

Maybe just an update on here saying what they think the issue issue is and what is involved to fix it. I would find it quite interesting, and would put me at ease.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | ... | 19