[Snap] UFB Poor Performance

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] UFB Poor Performance

SneakerPimps

104 posts

Master Geek

#108935 9-Sep-2012 14:23

Long time reader, first time post here :)

I'm wondering if anyone has experienced poor UFB performance in Auckland. I had it installed a few days ago and I have to say I'm not that impressed with the download speeds. Previously I was with Telecom ADSL2, pretty much maxed out my line @ 16Mbit/sec internationally and nationally.

Now I have 30/10Mbit from Snap, and downloading from the same sites that I do, I can barely reach half the rated speed. I know speedtest figures are to be taken as a grain of salt, but I haven't even been able to max out the line...The most I have seen is 22Mbit/sec via Vodafone server.

But generally speaking I'd say I'm experiencing a slower speed overall than when I was on ADSL2. However the upload and ping is pretty good. I was considering the 100/50Mbit plan, but if what I'm experiencing is anything to go by, I would say it's not worth it at all. And I can appreciate that the server can only upload so fast, it would be rare to reach those speeds anyway.

Am I missing something? Any suggestion or help would be appreciated.

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105 posts

Master Geek

#683420 9-Sep-2012 15:01

What router do you have? I'd also test the from the ONT directly into your PC and doing PPPoE from there to eliminate your router.

SneakerPimps

104 posts

Master Geek

#683423 9-Sep-2012 15:12

Asus RTN-16 with Tomato firmware.

I'll give the direct connection a go, but I'm pretty sure the router I have is capable of the throughput.

Zeon

3916 posts

Uber Geek

Trusted

#683480 9-Sep-2012 17:27

Quite a few reports with similar performance characteristics. If you try a torrent what's the max speed you can get?

Speedtest 2019-10-14

hads

392 posts

Ultimate Geek

Trusted

#683583 9-Sep-2012 21:30

Sadly I'm yet to find another ISP with similar International speed to Telecom.

I can get 1.5MB/s download from our server on the US west coast over Telecom ADSL.

ADSL and VDSL from other providers has had great National speeds and nice upload but incomparable International.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware

mercutio

1392 posts

Uber Geek

#683602 9-Sep-2012 22:19

what client operating system are you using?

how is it with multiple parallel connections?

does it vary by time of day?

also make sure you're testing from a wired connection.

SneakerPimps

104 posts

Master Geek

#683603 9-Sep-2012 22:21

Tried direct connection to PC with PPPoE dialer, still the same.

I've run 2 torrents with 4 threads each, never really going over 1MB/sec.

I'm running Win7, isn't everyone (for Microsoft)?

mrchillie

53 posts

Master Geek

#683604 9-Sep-2012 22:23

Im on Snaps 100Mbit UFB plan, I have the same speed issues. I hardly get 10Mbits down no matter how I attempt to download something eg multi threaded FTP, Torrent, speed test, streaming hulu/netfilx/Vudu.

I send an email to snap support today, got a long winded reply about how they have plenty of bandwidth and that the 100Mbit UFB is only a network connection speed and not a bandwidth target. If so, why would anyone ever upgrade their connection?

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mercutio

1392 posts

Uber Geek

#683605 9-Sep-2012 22:24

SneakePimps: Tried direct connection to PC with PPPoE dialer, still the same.

I've run 2 torrents with 4 threads each, never really going over 1MB/sec.

I'm running Win7, isn't everyone (for Microsoft)?

well xp is still very common and can have poor network performance.

mercutio

1392 posts

Uber Geek

#683606 9-Sep-2012 22:26

mrchillie: Im on Snaps 100Mbit UFB plan, I have the same speed issues. I hardly get 10Mbits down no matter how I attempt to download something eg multi threaded FTP, Torrent, speed test, streaming hulu/netfilx/Vudu.

I send an email to snap support today, got a long winded reply about how they have plenty of bandwidth and that the 100Mbit UFB is only a network connection speed and not a bandwidth target. If so, why would anyone ever upgrade their connection?

is that 10 megabit to nz even? it's curious as people have reported good speeds on vdsl.

mrchillie

53 posts

Master Geek

#683607 9-Sep-2012 22:28

International. National is fine, and I can get near the 100Mbit through speedtest etc.

mercutio

1392 posts

Uber Geek

#683608 9-Sep-2012 22:29

mrchillie: International. National is fine, and I can get near the 100Mbit through speedtest etc.

through speedtest to international it's 10 megabit though?

international going at 10 megabit isn't too surprising.

mrchillie

53 posts

Master Geek

#683610 9-Sep-2012 22:33

Speedtest national = 86Mbit
Speedtest international = ~10Mbit
Download file from my office to home I get near the 100Mbit
Download anything internationally I get 10Mbit

Upload on the other hand is quite good in both national and international.

mercutio

1392 posts

Uber Geek

#683612 9-Sep-2012 22:36

mrchillie: Speedtest national = 86Mbit
Speedtest international = ~10Mbit
Download file from my office to home I get near the 100Mbit
Download anything internationally I get 10Mbit

Upload on the other hand is quite good in both national and international.

i wonder if they're shaping it at 10 megabit.

mrchillie

53 posts

Master Geek

#683613 9-Sep-2012 22:38

Heres the email I got from their support team

Thanks for emailing Snap support,

Snap has sufficent international bandwidth to support all of our customers without having to limit their speeds.
We don't cap or rate limit your speeds, or do packet inspection.
Your international download speed isn't being determined by us, its determined by the route (all the different Hops a packet makes) in which your traffic takes to get to you.

*That said, Note that the plans do not guarentee any speeds, National or International.*
*They only note the rate at which you can connect to the network.*

As you will well know as a network tech, a single connection over an international link is unlikely to show maximum speeds (unless your running a point to point or a VPN).
But If you were to torrent a well "Seeded" linux distro internationally (which is completely legit) you would probably see a much better representaion of the international speed.
The reason for this is multiple connections from different places around the world, the aggregate speed would likely show you getting higher speeds that the 10mbps you described, depending on "Seeders"

For a single connection to a international server, 10Mbit/s is good.
Anywhere between 8-20Mbit/s would be the average international throughput somebody would get to a single destination without a VPN etc, but it all depends on the server your downloading from and the route it takes.

For example,
Go onto speedtest.net, and try test the speed of the connection to different servers in Sydney,(The Internode, Telstra, Yes-Optus and UberGlobal)
They will all give you different connection speeds, eventhough they are all in Sydney (and all going through an international link btw)
This is because of how they connect to the internet, different access methods, maybe even just going through a few extra routers in Auz before it jumps over the Tasman sea.

In short, while I don't want to offend you in anyway,
You appear to have a slightly unrealistic expectation of how this should work.
International data comes to your premise as fast as it possibly can, It is only being limited by the server your downloading off of, and same issues (Long Routes etc) that are faced by all ISP's regarding NZ's limited connections to the rest of the globe.
50Mbit/s+ international download is a near impossible target without you having control of both ends of the connection. (VPN/Point-to-Point)

Its not an "international subscription rate issue" as you noted, we have the international bandwidth available.

SneakerPimps

104 posts

Master Geek

#683614 9-Sep-2012 22:39

international going at 10 megabit isn't too surprising.

Yeah that would be a surprise...if I can even get that.

I've always said that Telecom was the best for throughput, but I honestly though with Fibre, and the good things I hear about Snap, that it wouldn't be a bad choice. Now, I'm not knocking their service, because it has been pretty good, but it's a shame about their network.

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