[Snap] High latency in League of Legends

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] High latency in League of Legends

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112 posts

Master Geek

#750453 24-Jan-2013 22:04

Actually make that 20% packet loss.
Cant even stay logged in, Dcing every 2~ mins

Stasis007

85 posts

Master Geek

#750489 24-Jan-2013 23:33

Is anyone else having extreme issues tonight?

This is the worst I've experienced Wow connectivity in years. Started about 8pm with 1k in game latency, and continued for the next 3 hours with high latency and frequent disconnects.

Found other US based website are sluggish also.

It's completely unplayable.

This is the trace to my battlegroup's server.

Stasis007

85 posts

Master Geek

#750790 25-Jan-2013 14:44

While potentially completely unrelated to yesterdays packet-loss issue, Cogent is blaming AT&T for the latency degradation of late:

http://us.battle.net/wow/en/forum/topic/7591981301#19

"I am showing ATT peers outbound towards WOW reaching max levels at points of the day. Currently, the bandwidth levels are low as test clean.

The latency and/or packet loss that you are experiencing to this destination maybe due to occasional high traffic with some of our peers with ATT. Our peering Engineers are actively working with ATT to address this and there is currently no estimated time of resolve."

And reiterated by Blizzard support:

http://us.battle.net/wow/en/forum/topic/7593741008?page=19#380

"Our AT&T contact does see some signs of "peering congestion between Cogent and AT&T". Most of the saturation he is seeing is during peak hours, and he is confident that this is the cause of most of the latency for Cox customers.

"That seems to coincide with a number of the folks posting traces in the forums, including those who are NOT using Cox but are using Cogent to reach AT&T.

Our backbone team has acknowledged they see the same issue, and are consulting with their peering group to see what (if anything) can be done."

He can't say "why this particular provider is so heavily saturated", and unfortunately does not have an ETA for when this might be resolved."

There's a billion complaints about latency/packet loss atm on Blizzard forums and the common response from Blizzard is to 'take it up with your ISP'.

Is there something that Snap can do to help resolve this?

Stasis007

85 posts

Master Geek

#750806 25-Jan-2013 15:13

Actually, Blizzard concluded that thread by saying:

http://us.battle.net/wow/en/forum/topic/7593741008?page=35#700

"Let me summarize this thread's issue:

The Bad - The issue belongs to an ISP that is outside of Blizzard's control, so we can't fix it ourselves. (it's always better when we can just fix it ourselves.)

The Good - This is an Internet backbone problem, which means there is a lot of pressure on the responsible ISP to resolve the situation. This doesn't just affect game players, it also affects businesses that make their revenue via the Internet. Again, lots of pressure from many different groups.

The Bad - No amount of pressure enables an ISP to snap their fingers and magically fix the issue. Depending on how complex the problem is, it may require a lot of engineers, spending a lot of time, with a lot of new equipment to resolve it.

The Good - This may be fixed tomorrow, or perhaps AT&T will find a way to route everyone around the Cogentco node.

The Bad - Or, it might take weeks. Sometimes it does. We haven't been given an ETA, but if Cogentco shares one with us we'll be more than glad to pass it on.

This issue obviously sucks for a lot of people, and we're right there with you in rooting for a quick conclusion."

I'm assuming Snap has opened a ticket with AT&T and Cogentco? If not, maybe it'll be the straw that breaks this camel.

HowickDota

423 posts

Ultimate Geek

#750897 25-Jan-2013 17:56

LoL sits at a constant 155 here

kiwijunglist

2981 posts

Uber Geek

ID Verified

#751496 27-Jan-2013 14:38

Ping is really awful today, fluctuating from 180-300, the worst i've ever had.

HTPC / Home automation (home assistant) enthusiast.

Stasis007

85 posts

Master Geek

#752281 28-Jan-2013 20:53

So... Snap is paying Cogent to carry their traffic right? And I get that they're probably cheaper than true 'tier 1' providers, but they're shafting us in QOS.

Snap as a customer should be pissed, and me as Snap's customer is definitely pissed! My main reason for having broadband is for online gaming, and I can't do that enjoyably with this consistently bad packetloss and latency that Cogent offers.

Does anyone know of a NZ ISP that doesn't route through Cogent?

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Kiwiownage

112 posts

Master Geek

#752323 28-Jan-2013 21:49

Honestly this has gone on for far 2 long, dissapointed.

mercutio

1392 posts

Uber Geek

#752325 28-Jan-2013 21:51

Kiwiownage: Honestly this has gone on for far 2 long, dissapointed.

i'm not really surprised. there doesn't seem to be much snap can do at present, and cogent don't seem to be taking this issue very seriously.

mercutio

1392 posts

Uber Geek

#752331 28-Jan-2013 21:58

Stasis007: So... Snap is paying Cogent to carry their traffic right? And I get that they're probably cheaper than true 'tier 1' providers, but they're shafting us in QOS.

Snap as a customer should be pissed, and me as Snap's customer is definitely pissed! My main reason for having broadband is for online gaming, and I can't do that enjoyably with this consistently bad packetloss and latency that Cogent offers.

Does anyone know of a NZ ISP that doesn't route through Cogent?

I don't think Snap have direct cogent- I think it's through Telstraclear. That said they said they owned southern cross capacity before, but that may be to Australia.

Recently they've had a few routes through Vocus in Sydney. Which suggests to me that if anything they get some Vocus capacity and be able to reroute.

Vocus uses he.net primarily, and Telstraclear uses cogent primarily. Orcon used to use cogent primarily, but now seem to use Cogent primarily for incoming traffic (download) but not outgoing traffic, where they seem to use Tinet primarily.

Orcon have a second issue where all their pings are high. And he.net isn't wonderful either.

I've personally been playing with tunneling my traffic to los angeles and routing via nlayer/mzima which seems to work ok. Although there seems to be a slight issue with telstraclear -> pccw giving very minor packet loss. And recently a whole lot of return routes seemed to shift, directing some IP's to route via San Jose on the return path rather than Los Angeles.

The internet is a very erratic place, and there's only so much control that can be had. Just changing IP's can change your ping/path.

As far as variable pings goes, this seems to be changing paths rather than network jitter...

--- 202.37.101.1 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/std-dev = 125.585/130.135/135.133/3.722 ms

That's from Los Angeles, to Snap's anycast dns server (so to Auckland).

Stasis007

85 posts

Master Geek

#753577 31-Jan-2013 01:06

Looking much better today :) Back to normal, first time in 3 weeks I've not seen major packet losses.

Kiwiownage

112 posts

Master Geek

#754495 1-Feb-2013 17:30

Still bad on my end

Stasis007

85 posts

Master Geek

#754504 1-Feb-2013 17:39

Yeah, me too.

I ended up subscribing to Smoothping before last nights Raid. Rock steady 140/140 latency.

Kiwiownage

112 posts

Master Geek

#758941 10-Feb-2013 13:14

Still experiencing 5% packet loss, been 3 weeks now. Is this an issue on my end?

Edit: seems to be only to battle.net servers, I can ping LoL servers with 0% Loss.

mikenzb

371 posts

Ultimate Geek

#847096 29-Jun-2013 13:01

Sorry to bump this thread back up but it felt better to not start a new thread because I'm kinda having the same issue.

My problem is trying to stay connected to the Battle net (pvp.net)
This tends to come up a lot.

Anyone else having this problem or is it just me?

BTW: Im on Snap Vdsl & this problem doesn't happen when i'm in game its just the PVP.net...

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