[Snap] New Snap UFB 200/200 (Chorus) and 200/20 plans (Enable, Ultrafast Fibre)

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194 posts

Master Geek

#1179832 19-Nov-2014 21:16

Otagolad:
D1NZ:
RalphFromSnap:
D1NZ: Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.
OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

Hi D1NZ,

Apologies for the confusion, Enable did send that email in error.
Your 200/200 order has not completed just yet sorry, its scheduled for tomorrow. I'm keeping a close eye on it

Cheers
^RO

Thank you Ralph

Hi D1NZ - is your 200/200 connection now up and running?

No, Not yet, I have called Snap around 7pm tonight, and CSR checked for me saying it's all go on their end but Enable probably hasn't done on their end yet.
And all the prevision team member CSR are off clock, so best thing to do now it's wait till tomorrow see if upload speed goes up, if not call them again tomorrow when I can reach one of the prevision team CSR.

Also on that note, I remember my 200/20 upgrade kicked in almost mid-night, so I will wait and see tonight.

Otagolad

364 posts

Ultimate Geek

#1179894 19-Nov-2014 22:58

D1NZ:
Otagolad:
D1NZ:
RalphFromSnap:
D1NZ: Update: 18/11/2014

Received an odd e-mail from Enable today, within the e-mail it's a new UFB install Order.

And the order address it's not mine, called Snap asked them what's going on, looks like Enable had my e-mail mixed up with somebody else's

Enable got my e-mail right my first name and last name right, Snap RSP told me to e-mail them back tell them what happened, Done that.

Also asked Snap if my order of 200/200 went through, tech checked and told me the order has been done, hasn't seen any speed change on my upload yet tho.

P.S. 2nd UFB line for me, I will run it in fail over or load balance with my pfSense box.
OKOK maybe redundant internet connection usually from different ISP still just daydreaming.

Hi D1NZ,

Apologies for the confusion, Enable did send that email in error.
Your 200/200 order has not completed just yet sorry, its scheduled for tomorrow. I'm keeping a close eye on it

Cheers
^RO

Thank you Ralph

Hi D1NZ - is your 200/200 connection now up and running?

No, Not yet, I have called Snap around 7pm tonight, and CSR checked for me saying it's all go on their end but Enable probably hasn't done on their end yet.
And all the prevision team member CSR are off clock, so best thing to do now it's wait till tomorrow see if upload speed goes up, if not call them again tomorrow when I can reach one of the prevision team CSR.

Also on that note, I remember my 200/20 upgrade kicked in almost mid-night, so I will wait and see tonight.

Thanks D1NZ

Otagolad

364 posts

Ultimate Geek

#1180058 20-Nov-2014 12:24

Just a quick post to say I'm now up and running on 200/200 and a big thanks to Ralph for that - D1NZ, how are you getting on?

D1NZ

194 posts

Master Geek

#1180167 20-Nov-2014 14:42

Otagolad: Just a quick post to say I'm now up and running on 200/200 and a big thanks to Ralph for that - D1NZ, how are you getting on?

Still hasn't happen for me yet I will give Snap a call soon and do a follow up.

HawK89

75 posts

Master Geek

#1180238 20-Nov-2014 17:38

Got my upgraded today. A txt came in and told me it was complete. My account has also changed to the appropriate billing too.
1 small problem is that I got 20 instead of 200 mbps upload. Don't know if this is just a common mistake or temporary.

If anyone in CHCH that is getting the 200 ultra lightwave upgrade, please post here if you too get 200/20 for the time being.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#1180298 20-Nov-2014 19:13

HawK89: Got my upgraded today. A txt came in and told me it was complete. My account has also changed to the appropriate billing too.
1 small problem is that I got 20 instead of 200 mbps upload. Don't know if this is just a common mistake or temporary.

If anyone in CHCH that is getting the 200 ultra lightwave upgrade, please post here if you too get 200/20 for the time being.

Hi HawK89

Enable have just corrected this, can you retest now

Cheers
^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
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Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

HawK89

75 posts

Master Geek

#1180299 20-Nov-2014 19:14

Just did a speed test and I have 200/200. Very happy with Snap!'s service as always.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

D1NZ

194 posts

Master Geek

#1180400 20-Nov-2014 21:33

getting there, QoS profile seems to limited my upload at 150Mbps?

HawK89

75 posts

Master Geek

#1180403 20-Nov-2014 21:48

I got those exact same speeds when testing to the Snap! speedtest server. That's why I used CityLink in Wellington.

D1NZ

194 posts

Master Geek

#1180426 20-Nov-2014 22:56

HawK89: I got those exact same speeds when testing to the Snap! speedtest server. That's why I used CityLink in Wellington.

Thx HawK89, so Snap Speedtest uplink speed it's the bottleneck?

gocheck

34 posts

Geek

#1180853 21-Nov-2014 15:34

D1NZ:
HawK89: I got those exact same speeds when testing to the Snap! speedtest server. That's why I used CityLink in Wellington.

Thx HawK89, so Snap Speedtest uplink speed it's the bottleneck?

You've got a much higher ping now

D1NZ

194 posts

Master Geek

#1181107 22-Nov-2014 02:45

gocheck:
D1NZ:
HawK89: I got those exact same speeds when testing to the Snap! speedtest server. That's why I used CityLink in Wellington.

Thx HawK89, so Snap Speedtest uplink speed it's the bottleneck?

You've got a much higher ping now

Becuase of the test server I think.

This is best I have got atm, very happy with the speed, thx Snap.

chrisc10196

4 posts

Wannabe Geek

#1190214 7-Dec-2014 20:17

Just some speedtests I did on the 200/20 plans for different places around the world, then more specifically in California where the sub marine fibre line lands from Auckland. Just incase people who are interested in the plans are interested how latency and speeds depreciate over continents. What's cool to see is there doesn't seem much of a drop across the pond to Sydney.

Xpost from reddit ( http://www.reddit.com/r/newzealand/comments/2oiqmw/new_internet_from_snap_can_recommend_100_also/ )

International speedtests: https://imgur.com/a/Xqudx#0

Californian speedtests: https://imgur.com/a/zsqRo#0

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1190216 7-Dec-2014 20:31

Due to the exceptionally poor connectivity in the US (particularly California) tests to various servers in California will deliver very different results.

The weakest link isn't NZ or SXC (but is TCP scaling on some tests). Most however are the terrible internet in the USA.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#1190222 7-Dec-2014 20:39

sbiddle: Due to the exceptionally poor connectivity in the US (particularly California) tests to various servers in California will deliver very different results.

The weakest link isn't NZ or SXC (but is TCP scaling on some tests). Most however are the terrible internet in the USA.

Absolutely agree.

a spot of tweaking on the TCP scaling factors and a substantial consistent improvement can often be seen from 'stock standard'

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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