Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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455 posts

Ultimate Geek

#1285065 15-Apr-2015 19:59

I'm going to bump again this is still continuing.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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zykis

11 posts

Geek

#1285121 15-Apr-2015 20:59

dunedin fibre here, terrible ping on games duiring peak time :/

shawny

2 posts

Wannabe Geek

#1285133 15-Apr-2015 21:17

Hamilton Orcon 30M ultra fibre here; I got about 170 ~ 190 ms when I ping "www.google.co.nz" during peak time. The ping was about 30 ms before 7pm. I got this high ping issue about 3 weeks. Tried call orcon customer support couple of times; all they do is ask me check my PC and restart my modem.

shawny

2 posts

Wannabe Geek

#1285134 15-Apr-2015 21:19

BTW, This happens everyday thesedays. Only go high ping during peak time.
Can't play AU server games.

anunimouse

1 post

Wannabe Geek

#1285202 15-Apr-2015 22:37

I give up.

Changing ISP tomorrow.

kiwikiwi

455 posts

Ultimate Geek

#1285850 16-Apr-2015 21:07

Still continuing. Would like an update as to what is going on.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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andybrrr

30 posts

Geek

#1285852 16-Apr-2015 21:11

Does anyone know anybody who we could contact to actually speak to other than a helpdesk in Botswanaland?

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skylight01

54 posts

Master Geek

#1285902 16-Apr-2015 22:29

Advertising un-throttled internet then throttling during off peak. If only this was america, bring on the lawsuits

andybrrr

30 posts

Geek

#1285909 16-Apr-2015 22:34

Like I said, I understand throughput throttling as that is stated in the u limited T&Cs but there is no reason for latency. I doubt it is intentional but some kind of press release or bulletin keeping us updated on the cause and solutions to remedy the problem, and preferably a timeframe would be nice.

It's hard when you have no avenue of escalating a complaint in a timely manner. The helpdesk just brushes you off as a localized issue, and doesn't even acknowledge that they are aware of any issue.

kiwikiwi

455 posts

Ultimate Geek

#1286899 18-Apr-2015 17:50

So this is not even peak time and I'm missing bandwidth.

Uhhh

Also 5 days since the last post from someone inside Orcon. This isn't looking good.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

Pulstura

3 posts

Wannabe Geek

#1287440 19-Apr-2015 21:19

Does anyone know when this will be fixed?

Its quite annoying playing games with 150-250ping...

I'm on Orcon ADSL in Wellington and experiencing the same issue where during peak hours I get hideous ping.

andybrrr

30 posts

Geek

#1287442 19-Apr-2015 21:21

I ping 100ms to orcon itself :3

gehenna

8499 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#1287444 19-Apr-2015 21:24

I've just noticed this myself tonight and last night from Khandallah VDSL. Getting no more than 4Mbps tops to various Speedtest targets within NZ, except Callplus targets which give me upwards of 20-30Mbps. Getting 10Mbps + to Australia. I have 60Mbps sync speed from my modem.

Is this some kind of guerrilla tactic from the ISPs not happy with Global Mode??!

Peppery

919 posts

Ultimate Geek

Trusted

#1287719 20-Apr-2015 13:30

Still struggling. This time in the afternoon.

Orcon Business 100/50 plan. Auckland CBD. Speedtest to Spark Auckland:

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1287790 20-Apr-2015 14:45

Hi Everyone

Apologies if we've been a bit quiet.

Despite a considerable amount of work to improve matters, we are aware that some customers are still experiencing slowdowns and an increase in latency during peak times.

Rest assured this is not the result of deliberate throttling of traffic, and that we are working hard on addressing the issue.

I can't provide any concrete timeframes just yet. Once we have a better picture of what is to be done and what the expected timeframes will be, we'll provide an update to that effect.

Again, thank you for your patience, and your continued feedback. It is much appreciated.

Cheers,

Dan

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