Speed issues and Packet loss

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Speed issues and Packet loss

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#1997930 17-Apr-2018 15:55

mihilli:

Likewise, I'm looking at other ISP's as well. But realistically, they all use the same national backhaul providers, they all use the same internet gateway and they all use the same international bandwidth providers.

And from my experience they all use contention ratios that squeeze as many users down their skinny pipes as possible.

If anybody has any recommendations for an ISP who provide reasonable performance (good would be better) have a helpdesk that doesn't take hours or days to contact and who are actually helpful, please...........let the rest of us know.

No, they don't. National back-haul can be obtained from more that one place (Spark, Chorus, Vodafone, Vocus, Feenix, 2degrees for example). The back haul providers sometimes share some paths due to physical constraints in some circumstances but normally this is at an OTN layer so not load dependent. Same applies on International transit, yes we currently have three cable paths (East/West on Southern Cross and East on TGA) but the tire 1 transit providers line Spark, Voda, Vocus, (AU), 2Degrees, Feenix etc lease OTN channels and have completely separate and unrelated overseas equipment and load/issues on one in no way affect the other unless it is a common underlying link.

noroad

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#1997933 17-Apr-2018 16:00

xcubed:

I'm concerned with that wording: "backhaul provider". I would have expected a plural there.

What happened to having redundant uplinks with different providers?

That means the back-haul provider servicing that area for them, they do have more than one but that does not mean every area has "redundant" providers, that would be cost prohibitive.

f0rky

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#2003474 27-Apr-2018 13:24

Well, 10 days have past on this thread.

MyRepublic internet is still broken
MR Status page (24-04-2018)
MyRepublic are possibly changing back-haul providers yay!
Currently VPNing to another site that isnt on MR just to get some pages to load correctly

fun times.,..

mihilli

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#2003481 27-Apr-2018 13:40

Yeah I've finally had enough. Logged an order with 2Degrees yesterday.

Hopefully the performance and uptime will be a bit better.........................

UncleArthur

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#2004789 29-Apr-2018 23:24

mihilli:

Yeah I've finally had enough. Logged an order with 2Degrees yesterday.

Hopefully the performance and uptime will be a bit better.........................

Can you keep us posted on how that goes please?

I'm in myrepublic gigabit in Hamilton and it has been slowing down over the last few months and worse in the last month. I can't speed test from a local server (or even myrepublic's server) at more than 150mbit, which is a chunk less than I'm paying for.

I have 7 days left on my 24 month contract, so am considering options also.

Cheers.

Homer: "Son, you tried and you failed....the lesson is...never try"

michaelmurfy

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#2004794 30-Apr-2018 00:03

@UncleArthur Would recommend the switch - 2degrees is a far better ISP.

I took a look at MyRepublics website and to my shock found this:

I really wish they got investigated and fined for some of their claims.

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noroad

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#2004833 30-Apr-2018 08:20

michaelmurfy:

I really wish they got investigated and fined for some of their claims.

If you take a look its "based on Steam average download", not general Internet performance. Take that as you will.

Linux

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#2004834 30-Apr-2018 08:24

@mihilli Keep us updated on progress

Linux

mihilli

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#2004862 30-Apr-2018 09:36

Will do, should be moved across this week assuming Enable and 2Degrees can manage a port change over.

Didn't, have a great experience when I moved from another ISP to myrepublic. And of course Enable blamed my republic and vice versa

iwanttobeamole

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#2007159 3-May-2018 14:33

Just to confirm, in the last 48 hours myself and a number of colleagues here in Hamilton have seen speeds return to normal, and in the last 24, latencies return to normal also.

While I'm happy to have performance back to what it should be, I'm still very disappointed in MyR at their total lack of communication in the first month of this issue. I've passed this feedback to Luke, as I feel their handling of the situation was unacceptable. Luke commented that they are looking to change their processes to ensure this doesn't happen again, but I'm not sure I want to take that gamble. Once bitten....

There was no discussion about any form of compensation for such a long outtage. While I wouldn't turn it down, it's really not about the money for me. It's about the level of trust I have in the company to provide a product, and make me feel like they care about my experience. That trust as it stands now is pretty beaten up.

mihilli

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#2007215 3-May-2018 16:03

As late as this afternoon I was still getting uneven performance in Chch with MyR. Intermittent slow performance (i.e. can't stream) then ok again. I suspect their bandwidth to Akl is pretty limited, a lot of the smaller providers do that.

Still waiting for 2Degrees to let me know when my connection is being moved across. Had a call from them earlier in the week and they said they needed my MyR account number. When I told them I had given that to them when I signed up the response was "oh, we must have not recorded it".

Hopefully not a sign of things to come.

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mihilli

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#2007220 3-May-2018 16:12

There ya go, just received an email from Enable saying I should be connected sometime within the next 3 business days.

whizbang

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#2007449 3-May-2018 20:24

Still getting bad package loss in Hamilton on Flip (evenings), same Vocus backhaul apparently....

time ping -c 5 -i 0.2 www.trademe.co.nz
PING www.trademe.co.nz (202.162.73.2) 56(84) bytes of data.
64 bytes from www.trademe.co.nz (202.162.73.2): icmp_seq=5 ttl=248 time=19.7 ms

--- www.trademe.co.nz ping statistics ---
5 packets transmitted, 1 received, 80% packet loss, time 833ms
rtt min/avg/max/mdev = 19.706/19.706/19.706/0.000 ms

real 0m10.852s
user 0m0.000s
sys 0m0.000s

UncleArthur

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#2007528 3-May-2018 22:18

iwanttobeamole:

Just to confirm, in the last 48 hours myself and a number of colleagues here in Hamilton have seen speeds return to normal, and in the last 24, latencies return to normal also.

While I'm happy to have performance back to what it should be, I'm still very disappointed in MyR at their total lack of communication in the first month of this issue. I've passed this feedback to Luke, as I feel their handling of the situation was unacceptable. Luke commented that they are looking to change their processes to ensure this doesn't happen again, but I'm not sure I want to take that gamble. Once bitten....

There was no discussion about any form of compensation for such a long outtage. While I wouldn't turn it down, it's really not about the money for me. It's about the level of trust I have in the company to provide a product, and make me feel like they care about my experience. That trust as it stands now is pretty beaten up.

Agree, I'm in Hamilton, and my speed is back to normal..... you are right.... zippo communication from MyR..... Their status page hasn't been updated to say it's fixed.

3 days left on my contract.... not sure if I should go or stay, or just float off contract for a bit.

Homer: "Son, you tried and you failed....the lesson is...never try"

chrispa6e

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#2007575 4-May-2018 05:51

I'm in Te Awamutu, my speed is also back to normal. I can't speak for the rest of MYR customers buy I do beleibe they are in the process of rolling out a fix to those on the 1 Gbit plans.

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