I recently switched from Orcon (great service) to 2degrees for their Hyperfibre offering. Before making the move, I had a few queries which were answered and assured would not be an issue. One key concern I raised was about port filtering—2degrees informed me that they had disabled it because it caused problems in the past. However, after joining, I’ve found that port filtering is still enabled. I’ve checked and rechecked, but it remains active.

Since switching, the customer service experience has been quite disappointing, unfortunately. I’m now wondering if there’s a workaround for this issue. The ONT installed by chorus is the Nokia XS-250WX-A, and the router is the new TP-Link HB810 (installed before the switch to 2 degrees on the next day, and worked fine with my port forwarding etc). Additionally, I’ve encountered another problem: the Virtual Servers configuration on the router isn’t taking effect.

Any help or guidance would be greatly appreciated. Thank you!