[Snap] Youtube Not Fully Buffering

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105 posts

Master Geek
+1 received by user: 1

#578532 8-Feb-2012 08:24

Napster: Yea cache is working fine, but getting the content that's not on the cache is slow.

Content coming from cache i avg 2MB/s
Content coming from overseas 200-400KB/s

Exactly, its not a cache issues. More just where content is distributed. Just because you upload it from your snap connection does not mean it will upload to the Snap Cache.

frizianz.com || twitter.com/frizianz

RalphFromSnap

776 posts

Ultimate Geek
+1 received by user: 168

Trusted

Snap Internet

#578692 8-Feb-2012 13:49

Hi Guys,

I want to try and get this resolved ASAP for you guys - if we can deem there to be an issue somewhere.

What I need from you is:

Customer # / Username:
Static IP (If Applicable):
Current Dynamic IP (If Applicable):
Traceroute to youtube.com:

Traceroute to trademe.co.nz

Traceroute to facebook.com

Screenshot of http://www.youtube.com/my_speed (please make sure you are logged into your youtube account)

Please send your results through to snap.geekzone@snap.net.nz with the subject line "Geekzone Youtube Thread"

Once I have enough responses I will get this escalated through the proper channels here!

Thanks.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

vexxxboy

4339 posts

Uber Geek
+1 received by user: 2075

#578713 8-Feb-2012 14:54

done , the you tube speed test was a real eyeopener if correct, my speed is terrible. mine is the black one and Snap is the yellow one, the others are the average for NZ and its for the last month

Common sense is not as common as you think.

rounder

18 posts

Geek
+1 received by user: 1

#580694 13-Feb-2012 10:09

Finally got a speed from youtube and have sent an email with other details.

Hopefully you can help us out as watching in 240p and having to pause to allow videos to buffer is not fun, cheers.

GeoffisPure

459 posts

Ultimate Geek
+1 received by user: 73

#580849 13-Feb-2012 13:41

Why do I get difference results for my "ISP"? Here Snap seems to average 7Mbps but in your graphs it seems to be lower.

Ahhh... is it because I'm routed through Christchurch? (Your graphs say Auckland).

youngs

55 posts

Master Geek
+1 received by user: 2

ID Verified

#580988 13-Feb-2012 18:35

Here's mine

HP

Shop now for HP laptops and other devices (affiliate link).

AviZ

214 posts

Master Geek
Inactive user

#580990 13-Feb-2012 18:38

thats not a speed test thats just a average for the isp's mine is the same anolng with alot of others

omeganz101

17 posts

Geek

#581986 15-Feb-2012 18:06

rounder

18 posts

Geek
+1 received by user: 1

#585876 23-Feb-2012 18:26

Hi, any progress on this issue or is it something isolated to a few of us, I'm still having to wait for videos to buffer at 240p :(

AviZ

214 posts

Master Geek
Inactive user

#590070 3-Mar-2012 23:50

yep its fixed alright a 8min video taking 25 mins to fully buffer.

speed test show 9.5 mbit down so why the slow speed and this is on 360p and its worse on the higher ones.

this only is youtube any other place like vimeo is fast as hell..

nzkiwiman

2585 posts

Uber Geek
+1 received by user: 390

Subscriber

#591573 7-Mar-2012 10:51

Must remember to pass on the requested information.

While everything else was as normal last night (including downloading at 1.2MB/sec) YouTube (not at the same time as downloading though) was buffering constantly. Took me over ~10 minutes to buffer a 4 minute video.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

shadybrothers

236 posts

Master Geek
+1 received by user: 1

#591946 7-Mar-2012 20:21

I get "We did not find any video playbacks from your location." on http://www.youtube.com/my_speed

What's up?

this is a slap in the face!

markp

23 posts

Geek
+1 received by user: 1

Trusted

Snap Internet

#591950 7-Mar-2012 20:33

Hi All,

Can people noticing YouTube issues please post the following,

Resolve (Ping) cache.l.google.com and post what IP Address it resolves too
Can you let us know what part of the country your DSL connection is? (or let us know what type of connection your are using, it only seems to be reported from DSL)
A traceroute to cache.l.google.com might be handy too.

Also if you view a video and buffers horribly, if you view it again does it still buffer? on the 2nd view it should (although you never know as this is up to Google) be on the cache.

its also interesting that some people have quoted that changing their DNS to 8.8.8.8 fixes the issue, as Google DNS is clever enough to not break its own CDN in this case (it will still break local Akamai etc) we would be interested for people to do the same thing with 8.8.8.8 as their DNS, and repeat the same tests as above - only if it is working better on Google DNS of course!

Thanks,
Mark

shadybrothers

236 posts

Master Geek
+1 received by user: 1

#591973 7-Mar-2012 20:58

Emailed results, hope it helps.

this is a slap in the face!

AviZ

214 posts

Master Geek
Inactive user

#591998 7-Mar-2012 21:27

C:\Users\Andrew>ping cache.l.google.com

Pinging cache.l.google.com [202.124.127.19] with 32 bytes of data:
Reply from 202.124.127.19: bytes=32 time=14ms TTL=59
Reply from 202.124.127.19: bytes=32 time=14ms TTL=59
Reply from 202.124.127.19: bytes=32 time=14ms TTL=59
Reply from 202.124.127.19: bytes=32 time=14ms TTL=59

Ping statistics for 202.124.127.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 14ms, Average = 14ms

C:\Users\Andrew>

[DNS] Canonical: 19.127.124.202.static.snap.net.nz Numerical: 202.124.127.19

i live in waimate south of timaru

Statistics Downstream Upstream
Line Rate 11139 Kbps 952 Kbps
Attainable Line Rate 14100 Kbps 1040 Kbps
Noise Margin 12.2 dB 12.7 dB
Line Attenuation 17.0 dB 8.0 dB
Output Power 0.0 dBm 12.8 dBm

C:\Users\Andrew>tracert cache.l.google.com

Tracing route to cache.l.google.com [202.124.127.20]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 17 ms 15 ms 15 ms 20.17.69.111.static.snap.net.nz [111.69.17.20]
3 14 ms 14 ms 14 ms 24.17.69.111.static.snap.net.nz [111.69.17.24]
4 15 ms 15 ms 14 ms 46.17.69.111.static.snap.net.nz [111.69.17.46]
5 16 ms 19 ms 15 ms 47.17.69.111.static.snap.net.nz [111.69.17.47]
6 16 ms 15 ms 15 ms 20.127.124.202.static.snap.net.nz [202.124.127.20]

Trace complete.

C:\Users\Andrew>

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