Speed issues and Packet loss

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Speed issues and Packet loss

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119 posts

Master Geek

#2033848 11-Jun-2018 19:01

Just an update from me, Packet loss is back as of today. Could not get contact with MyRepublic all day. I would say this was related to Australia traffic but Youtube works, Google.co.nz (Hosted in Aus) has serious packet loss and Pbtech along with my local Uni website was not accessible. Games based in Aus and America are 100% stable. Tried changing DNS between google, Cloudflare and MyRepublic's DNS offerings and found no change. Seems to be some serious routing issues.

iwanttobeamole

29 posts

Geek

#2033994 11-Jun-2018 22:46

Can you give some examples of things that aren't working properly so we can test against them?

Rudster:

Just an update from me, Packet loss is back as of today. Could not get contact with MyRepublic all day. I would say this was related to Australia traffic but Youtube works, Google.co.nz (Hosted in Aus) has serious packet loss and Pbtech along with my local Uni website was not accessible. Games based in Aus and America are 100% stable. Tried changing DNS between google, Cloudflare and MyRepublic's DNS offerings and found no change. Seems to be some serious routing issues.

Rudster

119 posts

Master Geek

#2036152 13-Jun-2018 20:33

iwanttobeamole:

Can you give some examples of things that aren't working properly so we can test against them?

Rudster:

Just an update from me, Packet loss is back as of today. Could not get contact with MyRepublic all day. I would say this was related to Australia traffic but Youtube works, Google.co.nz (Hosted in Aus) has serious packet loss and Pbtech along with my local Uni website was not accessible. Games based in Aus and America are 100% stable. Tried changing DNS between google, Cloudflare and MyRepublic's DNS offerings and found no change. Seems to be some serious routing issues.

Got a response from MR today, noting there was a network outage on Monday. It's sorted

Belldog

11 posts

Geek

#2062710 25-Jul-2018 23:30

Is anyone else still experiencing issuess? we've just started seeing about 4% packet loss when pinging the likes of Google for example.. thanks

Rudster

119 posts

Master Geek

#2063171 26-Jul-2018 19:52

I was experiencing high wait times for websites yesterday but couldn't be worried about it and assumed it was my dad. However I just got home and found I had no connection. Rebooted the router and internet was back up but bandwidth at 10% of what it should be and ping to spark is 40-44 ms on fibre.

Seems they're having issues again. Don't know how long it's been down as I just walked through the door.

Rudster

119 posts

Master Geek

#2101148 4-Oct-2018 00:49

Down again tonight. ONT has a big red light. Bad timing :/

hio77

12999 posts

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Lizard Networks

#2101149 4-Oct-2018 00:52

Rudster: Down again tonight. ONT has a big red light. Bad timing :/

Red light ONT indicatse something else. Given the timing, i'd suspect your OLT is getting updates.

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Rudster

119 posts

Master Geek

#2101151 4-Oct-2018 00:54

There is no scheduled work to be done from what I can see from my end. And according to their site, second led indicator being red indicates a fault

RunningMan

8953 posts

Uber Geek

#2101565 4-Oct-2018 14:12

Chorus are upgrading the OLTs in batches overnight at the moment - timing seems to be around 00.30 - 02.00. The ONT will go offline and show a red light during this.

nzcoach

5 posts

Wannabe Geek

#2105854 10-Oct-2018 19:32

Just signed up to MyR... Hmmm thinking it may of been a mistake. On the pro plan with speeds up to 950/500 but the best I can get so far is 300/80.

Called the help desk number and spoke to some dude who took me through all the usual checks and about 20 mins into the call he finally said that... it can take up to a month before the new connection can identify all the new devices so call back then if the speeds don't get better... I think I have been fobbed off.

He also strongly made the point that the advertised speeds are "up to" so I should expect about 450 download. I am not impressed.

Linux

11391 posts

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#2105857 10-Oct-2018 19:35

nzcoach:

Just signed up to MyR... Hmmm thinking it may of been a mistake. On the pro plan with speeds up to 950/500 but the best I can get so far is 300/80.

Called the help desk number and spoke to some dude who took me through all the usual checks and about 20 mins into the call he finally said that... it can take up to a month before the new connection can identify all the new devices so call back then if the speeds don't get better... I think I have been fobbed off.

He also strongly made the point that the advertised speeds are "up to" so I should expect about 450 download. I am not impressed.

@nzcoach How are you testing?

John