Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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54 posts

Master Geek

#1289523 22-Apr-2015 16:22

And back to 15 - 20% reduced speeds during normal off-peak when most are awake :P

andybrrr

30 posts

Geek

#1289529 22-Apr-2015 16:25

I am not so worried about my throughput fluctuating as I am in the unlimited pool and that's what I kind of signed up for.. But the latency is a deal breaker for me (CSGO)

kiwikiwi

455 posts

Ultimate Geek

#1289603 22-Apr-2015 17:23

was also incredibly unstable at 2am so as a frustrated customer i'm considering not paying and asking for some compensation for the degraded service that has almost been running for a month

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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brookz

215 posts

Master Geek

#1289696 22-Apr-2015 19:17

Laggy as crap tonight again

sarchaos

6 posts

Wannabe Geek

#1289698 22-Apr-2015 19:25

Ok now I have 200+ latency to every server, even ones within NZ. What's going on?

So frustrating getting told to turn off my wireless devices, as if the devices that have been connected from the start of the year are causing my ping to multiply.

kiwikiwi

455 posts

Ultimate Geek

#1289704 22-Apr-2015 19:31

Sigh.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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jihadnz

10 posts

Wannabe Geek

#1289718 22-Apr-2015 19:43

ping has become horrible here too, 200+ms to aussie csgo servers :(

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PassiveFever81

367 posts

Ultimate Geek

#1289722 22-Apr-2015 19:47

Also getting 200+MS pings. Really sad that this is what I'm getting on "Ultra fast" fibre...

Since this began I haven't once been able to max my connection out locally (Regardless of time) on 30/10 UFB.

sarchaos

6 posts

Wannabe Geek

#1289770 22-Apr-2015 20:56

So are these all really localised incidents? It seems we're all suffering from the same problems. I'm sick of jumping through so many hoops with the call center to prove my connection is terrible (no resetting my modem to defaults didn't help), and still get treated as if it's a one-off case. Having awful ping is a real killer though, I can handle decreased download speeds but latency basically renders me unable to use my internet for anything outside email and video streaming.

kiwikiwi

455 posts

Ultimate Geek

#1289771 22-Apr-2015 20:59

sarchaos: So are these all really localised incidents? It seems we're all suffering from the same problems. I'm sick of jumping through so many hoops with the call center to prove my connection is terrible (no resetting my modem to defaults didn't help), and still get treated as if it's a one-off case. Having awful ping is a real killer though, I can handle decreased download speeds but latency basically renders me unable to use my internet for anything outside email and video streaming.

I live in Whangarei on Northpower LFC and I haven't had any tickets responded since 2 weeks ago since I linked this thread and images of my speed tests.

The last one said for me to default my modem when I already said I did.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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andybrrr

30 posts

Geek

#1289777 22-Apr-2015 21:16

You can see the hop between two of the orcon servers causing all the latency in virtually any tracert .. don't really understand much but if you can see in there in black and white it can't be too difficult.

lNomNoml

1807 posts

Uber Geek

ID Verified

#1289792 22-Apr-2015 21:38

Getting seriously terrible pings tonight, 236ms to Australia and 333ms to USA West :(

Getting fiber tomorrow so hope that will solve it.

Local: https://www.speedtest.net/result/4308216472.png

Sydney: https://www.speedtest.net/result/4308218758.png

Melbourne: https://www.speedtest.net/result/4308222706.png

LA: https://www.speedtest.net/result/4308226055.png

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#1289794 22-Apr-2015 21:43

For any who missed my previous update; we know there are some slowdowns and increased latency at peak times, and are working to address it.

Thanks to all our loyal customers for their continued patience as we work through this issue.

lNomNoml

1807 posts

Uber Geek

ID Verified

#1289837 22-Apr-2015 23:03

ubergeeknz: For any who missed my previous update; we know there are some slowdowns and increased latency at peak times, and are working to address it.

Thanks to all our loyal customers for their continued patience as we work through this issue.

Seems good now thanks.

Local: https://www.speedtest.net/result/4308326179.png

Sydney: https://www.speedtest.net/result/4308323421.png

Melbourne: https://www.speedtest.net/result/4308328213.png

LA: https://www.speedtest.net/result/4308330055.png

kiwikiwi

455 posts

Ultimate Geek

#1289847 22-Apr-2015 23:20

Yeah no still not getting what I'm paying for.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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