Slow YouTube (and other Google services) recently

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow YouTube (and other Google services) recently

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2706619 12-May-2021 16:01

Here is another example of a similar topic: [TelstraClear] YouTube poor performance on TelstraClear (geekzone.co.nz)

Back in 2009, before TelstraClear was acquired by Vodafone, people started complaining about poor Google performance. TelstraClear denied seeing any problem - and it took about eight months to publicly acknowledge they had under-dimensioned Google caches inside the network and that they needed more budget to fix the problem.

What I am saying here is that burying heads in the sand won't magically fix anything folks. 2degrees more than any other telco should know this - they are the ones saying "You don't become NZ's fairest telco by being like the other guys."

Don't be like the other guys were ten years ago.

haydenmarsh

288 posts

Ultimate Geek

#2706632 12-May-2021 16:25

In the PasteBin link provided, i've got 3 different connections to Google with Forced IPV6 (using CURL w/ verbose output). One is the bad one, ~280k. One is an OK one at ~3.2Mbps and the other one is a perfect one at ~70MB/s.

https://pastebin.com/YggdjQWH

Unsure if this is of any use to the guys at 2d, but the issue is still very much persistent.

michaelmurfy

meow
13242 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2706641 12-May-2021 16:58

@haydenmarsh On multiple re-runs even from the "good" 2degrees connection you may have had the problem crop up. I've tested on 3 connections here in Wellington with IPv6 enabled and they're all affected in some way.

With me it is like the load balancers are directing me to overloaded / faulty Google caches over IPv6 often enough to become problematic. I just went on a big trip around the North Island and went to download offline Google Maps on my phone to be prepared for the times I don't have mobile coverage - in the end, I had to use mobile data (on Spark) to download these as it was running terribly slow on my Gigabit connection.

What I am saying here is that burying heads in the sand won't magically fix anything folks. 2degrees more than any other telco should know this - they are the ones saying "You don't become NZ's fairest telco by being like the other guys."

That statement is even on their stores:

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Screeb

698 posts

Ultimate Geek

#2706675 12-May-2021 20:41

freitasm:

Here is another example of a similar topic: [TelstraClear] YouTube poor performance on TelstraClear (geekzone.co.nz)

Back in 2009, before TelstraClear was acquired by Vodafone, people started complaining about poor Google performance. TelstraClear denied seeing any problem - and it took about eight months to publicly acknowledge they had under-dimensioned Google caches inside the network and that they needed more budget to fix the problem.

What I am saying here is that burying heads in the sand won't magically fix anything folks. 2degrees more than any other telco should know this - they are the ones saying "You don't become NZ's fairest telco by being like the other guys."

Don't be like the other guys were ten years ago.

Oh man, I can't believe it's been over 11 years since I started that thread! Getting some horrible flashbacks right now...

Ironically I'm reading this thread because I'm thinking about moving to 2degrees for fibre...

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2706677 12-May-2021 20:44

Screeb:

freitasm:

Here is another example of a similar topic: [TelstraClear] YouTube poor performance on TelstraClear (geekzone.co.nz)

Back in 2009, before TelstraClear was acquired by Vodafone, people started complaining about poor Google performance. TelstraClear denied seeing any problem - and it took about eight months to publicly acknowledge they had under-dimensioned Google caches inside the network and that they needed more budget to fix the problem.

What I am saying here is that burying heads in the sand won't magically fix anything folks. 2degrees more than any other telco should know this - they are the ones saying "You don't become NZ's fairest telco by being like the other guys."

Don't be like the other guys were ten years ago.

Oh man, I can't believe it's been over 11 years since I started that thread! Getting some horrible flashbacks right now...

Ironically I'm reading this thread because I'm thinking about moving to 2degrees for fibre...

More the reason for 2degrees to take this seriously.

Delorean

653 posts

Ultimate Geek

ID Verified

Trusted

Lifetime subscriber

#2706705 12-May-2021 21:40

What has happened with 2Degrees? First, the mobile plans, now the broadband.

Their support used to be top-notch!

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

fe31nz

1229 posts

Uber Geek

#2706822 13-May-2021 02:03

I do not use YouTube or Google services much, so I had not noticed anything. But my first run of the Chrome download script on my main Ubuntu box is getting only ~280 k on its first try, so I am clearly affected too. I am in Palmerston North and connecting using an EdgeRouter 4. I have static IPv4 and IPv6 addresses, gigabit connection. I do have a fair bit of other traffic going, but nothing like enough to cause any problems. The speed I am seeing is very consistent, it only varies between about 277 k and 282 k. I did an nslookup of dl.google.com and got 2404:6800:4006:812::200e (and an IPv4 address 142.250.71.78), then ran Wireshark to capture the traffic for a few seconds. It definitely was connected on the IPv6 address, and the traffic showed bursts of bad traffic where there were lots of duplicate ACKs and then lots of retransmissions. Then the traffic would run fine for a while, before the next burst of bad traffic. That download finally completed after 10 minutes, then I got a download that happened at full speed (69.4 M, 2 seconds). Then another slow download (confirmed as using IPv6). I am wondering if the fast download will have used IPv4 for some reason, but I did not have Wireshark running when that download happened. All subsequent downloads have been slow again.

If anyone wants to have a look at it, I have put my capture file on my web server:

http://www.jsw.gen.nz/slow_chrome_download_ipv6.pcapng

(6.4 Mbytes)

GoodSync

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).

SomeoneSomewhere

1802 posts

Uber Geek

Lifetime subscriber

#2706829 13-May-2021 07:16

I'm using a stock Fritzbox and see this problem as mentioned before.

When I have some time I'll try and get some captures, and I might try IPv6 only for a bit.

Mahon

473 posts

Ultimate Geek

#2706842 13-May-2021 08:58

Delorean:

What has happened with 2Degrees? First, the mobile plans, now the broadband.

Their support used to be top-notch!

Its easy ...some executive at the top is getting super large bonuses for cost cutting and probably wont be around to see the churn to Voyager.

freitasm

BDFL - Memuneh
79263 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2706844 13-May-2021 09:00

freitasm:

@morganbrowne it might be time to have someone in networks look at this?

@morganbrowne I suggest a look at load balancers is in need.

Noodles

487 posts

Ultimate Geek

#2707077 13-May-2021 16:10

Using that chrome download script I see ~30MB/s some of the time, but then 280KB/s some of the time. Every time it resolves to the same ip, 2404:6800:4006:810::200e.

If I force cURL to use ipv4 then I consistently get 50MB/s, so seems to be isolated to ipv6. Unfortunately in 2021 it's no longer possible to solve issues by disabling ipv6, so this needs to be looked at.

cychronz

66 posts

Master Geek

ID Verified

#2707082 13-May-2021 16:26

I am seeing the same on 2degrees fibre:

duffles

100 posts

Master Geek

Trusted

2degrees

#2707095 13-May-2021 16:37

Hey all,
Sounds like some work is happening tonight to address this issue. Unsure of specifics. Watch this space.

Cheers

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

Kodiack

709 posts

Ultimate Geek

Trusted

#2707302 14-May-2021 06:53

The issue is fixed.

$ ./ipv6-test.sh
Running iteration 1
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 65.7M 0 0:00:02 0:00:02 --:--:-- 65.6M
Running iteration 2
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.4M 0 0:00:02 0:00:02 --:--:-- 66.4M
Running iteration 3
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.8M 0 0:00:02 0:00:02 --:--:-- 66.8M
Running iteration 4
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 67.2M 0 0:00:02 0:00:02 --:--:-- 67.2M
Running iteration 5
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 49.7M 0 0:00:03 0:00:03 --:--:-- 49.7M
Running iteration 6
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 64.7M 0 0:00:02 0:00:02 --:--:-- 64.7M
Running iteration 7
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 65.6M 0 0:00:02 0:00:02 --:--:-- 65.6M
Running iteration 8
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.6M 0 0:00:02 0:00:02 --:--:-- 66.6M
Running iteration 9
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 50.9M 0 0:00:03 0:00:03 --:--:-- 50.9M
Running iteration 10
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 63.3M 0 0:00:02 0:00:02 --:--:-- 63.3M
Running iteration 11
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 49.7M 0 0:00:03 0:00:03 --:--:-- 49.7M
Running iteration 12
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 49.9M 0 0:00:03 0:00:03 --:--:-- 49.9M
Running iteration 13
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.9M 0 0:00:02 0:00:02 --:--:-- 66.9M
Running iteration 14
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.9M 0 0:00:02 0:00:02 --:--:-- 66.9M
Running iteration 15
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 65.9M 0 0:00:02 0:00:02 --:--:-- 65.9M
Running iteration 16
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.3M 0 0:00:02 0:00:02 --:--:-- 66.3M
Running iteration 17
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 65.1M 0 0:00:02 0:00:02 --:--:-- 65.1M
Running iteration 18
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 50.3M 0 0:00:03 0:00:03 --:--:-- 50.3M
Running iteration 19
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 62.6M 0 0:00:02 0:00:02 --:--:-- 62.6M
Running iteration 20
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 174M 100 174M 0 0 66.5M 0 0:00:02 0:00:02 --:--:-- 66.5M

GARBAGE

48 posts

Geek

ID Verified

#2707329 14-May-2021 07:12

Cool, I have re-enabled ipv6 on my desktop, here's hoping!

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9