iPhone 14 order Issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › iPhone 14 order Issues

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#2972131 23-Sep-2022 13:21

marmel:

In a surprising turn of events my phone has just been delivered. I have no idea how we we go from up to 6 weeks a few days ago, 1-2 weeks yesterday and now it turns up out of the blue, I didn't get a shipping notification either. So, for those of you in the same boat as me with the ordering issue there is hope on the horizon! My order was pro max, purple, 256gb. Luckily I had mine delivered to my work address so if you are waiting and had your home address as delivery point it might pay to check for a card to call if your'e not home.

you giving me too my hope for my order...... Pro Max Purple 512GB

Balm its gone!

marmel

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#2972132 23-Sep-2022 13:26

waikariboy:

marmel:

In a surprising turn of events my phone has just been delivered. I have no idea how we we go from up to 6 weeks a few days ago, 1-2 weeks yesterday and now it turns up out of the blue, I didn't get a shipping notification either. So, for those of you in the same boat as me with the ordering issue there is hope on the horizon! My order was pro max, purple, 256gb. Luckily I had mine delivered to my work address so if you are waiting and had your home address as delivery point it might pay to check for a card to call if your'e not home.

you giving me too my hope for my order...... Pro Max Purple 512GB

Well I just got another email telling me the phone will be 1-2 weeks despite it arriving 3 hours ago. Could be something to do with the SIM issues, maybe they are having to provision it or something? SIM still isn't working though.

waikariboy

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#2972136 23-Sep-2022 13:42

marmel:

Well I just got another email telling me the phone will be 1-2 weeks despite it arriving 3 hours ago. Could be something to do with the SIM issues, maybe they are having to provision it or something? SIM still isn't working though.

yea i got the simcard and turns out they dont turn it on till i get the iPhone. Wasted my lunch finding this out. In the parcel for the Simcard there was nothing about when to use it, thought i meant to use it now, and transfer my number over from spark.

Balm its gone!

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#2972140 23-Sep-2022 13:50

waikariboy:

you giving me too my hope for my order...... Pro Max Purple 512GB

That's my choice too. Given I didn't order until first thing on the 10th, I am definitely not expecting a surprise parcel any time soon!

jnimmo

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#2972186 23-Sep-2022 15:51

PSA: The in-store trade in process is very different to online - you must bring your device in before you can take the new device, rather than being able to send it in and receive a credit. Which makes it much more challenging if doing a multi phone swap situation! ~~Also, RIP your MFA authentication codes.~~Make sure your MFA authentication codes are transferred to the new phone before they erase the old one..

Niraj

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#2972288 23-Sep-2022 18:58

jnimmo:

PSA: The in-store trade in process is very different to online - you must bring your device in before you can take the new device, rather than being able to send it in and receive a credit. Which makes it much more challenging if doing a multi phone swap situation! Also, RIP your MFA authentication codes.Make sure your MFA authentication codes are transferred to the new phone before they erase the old one..

If you do the trade in instore, do they give you the value + boost as the price off what you need to pay? or is it account credit?

And if it is account credit, can it be used towards the phone payments? or only the plan payments?

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arjeezy

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#2972350 24-Sep-2022 00:46

Niraj:

jnimmo:

PSA: The in-store trade in process is very different to online - you must bring your device in before you can take the new device, rather than being able to send it in and receive a credit. Which makes it much more challenging if doing a multi phone swap situation! Also, RIP your MFA authentication codes.Make sure your MFA authentication codes are transferred to the new phone before they erase the old one..

If you do the trade in instore, do they give you the value + boost as the price off what you need to pay? or is it account credit?

And if it is account credit, can it be used towards the phone payments? or only the plan payments?

It will be price off what you need to pay. I ordered mine in store, but I'm not entirely sure how it works as I was also told that Ingram Micro decides how much the value of the traded in phone will be. So they may or may not honour the value quoted in store. I've also locked myself into a 12 month plan doing this so hoping they honour it.

Niraj

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#2972424 24-Sep-2022 08:33

If they don't honour it, is it possible to get a refund?

To me it wouldnt make sense to purchase without the trade in boost

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#2972894 26-Sep-2022 08:54

Item:
waikariboy:

you giving me too my hope for my order...... Pro Max Purple 512GB

That's my choice too. Given I didn't order until first thing on the 10th, I am definitely not expecting a surprise parcel any time soon!

I take that back!

Got my shipping and tracking information email just now.

waikariboy

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#2972957 26-Sep-2022 10:25

Item:
Item:

That's my choice too. Given I didn't order until first thing on the 10th, I am definitely not expecting a surprise parcel any time soon!

I take that back!

Got my shipping and tracking information email just now.

Congrats.. (sitting here waiting for mine thinking bad thoughts........ /s)

Balm its gone!

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#2973481 27-Sep-2022 13:42

...and it has arrived!

Copy from current phone in progress and then we will see if I have to mess around visiting a 2D store to get my esim transferred....

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HellraiserNZ

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#2974798 29-Sep-2022 14:45

Any 13th September order people with the 128gb Black or Purple variants still waiting for an email confirmation of shipment or the phone itself?

My brother in law who ordered on the 10th (128 gb Black) has received his so I guess mine should be close...

-K

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#2976225 2-Oct-2022 12:18

Item:

...and it has arrived!

Copy from current phone in progress and then we will see if I have to mess around visiting a 2D store to get my esim transferred....

Really don't know why NZ providers disable - or don't support - the various ways that my iPhone allows me to transfer an esim?

It didn't transfer in the initial copy from the old phone, it wouldn't let me reuse the original QR code I got when I registered the esim (only one use?!) and it didn't let me use the "in phone" options to "transfer esim" from my existing device after the initial setup.

Yeah, very much a first world problem, but annoying having to go back into a store to get a "new" esim issued.

Other than, I am loving my new phone!

Teijana

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#2976870 3-Oct-2022 16:21

HellraiserNZ:
Any 13th September order people with the 128gb Black or Purple variants still waiting for an email confirmation of shipment or the phone itself?

My brother in law who ordered on the 10th (128 gb Black) has received his so I guess mine should be close...

I ordered on the 14th and still no shipping email or updates on ETA. A friend of mine who ordered on the 14th as well received hers last week. Also, have nothing listed about my order for iPhone 14 pro max black (128gb) in my online shop purchase history.

Hoping it comes this week though! Did you receive any update?

HellraiserNZ

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#2977098 4-Oct-2022 08:59

Teijana:
HellraiserNZ:

Any 13th September order people with the 128gb Black or Purple variants still waiting for an email confirmation of shipment or the phone itself?

My brother in law who ordered on the 10th (128 gb Black) has received his so I guess mine should be close...

I ordered on the 14th and still no shipping email or updates on ETA. A friend of mine who ordered on the 14th as well received hers last week. Also, have nothing listed about my order for iPhone 14 pro max black (128gb) in my online shop purchase history.

Hoping it comes this week though! Did you receive any update?

Nope nothing yet, no email, no tracking, blank account dashboard. We're tracking almost 3 weeks since release. @SarahRykers care to help us out?

-K

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