iPhone 14 order Issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › iPhone 14 order Issues

marmel

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#300531 16-Sep-2022 10:02

Can anyone else confirm there are issues with the 2Degree's orders of the iPhone 14? Someone on the iOS thread has commented that they were advised over the phone there was a muck up somewhere and some orders have not been completed as they should.

I ordered within 15 minutes of the pre-order going live, got the email advising order is good to go, wait for tracking etc but I've heard nothing since.

I don't really have time to ring 2Degree's unless I absolutely have to and I don't really have any faith at all in messaging or emailing any telco due to past experiences of the messages simply being ignored or taking a week to respond.

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#2968936 16-Sep-2022 10:03

If you have a order number you will need to call them so they can check the order!

marmel

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#2968986 16-Sep-2022 10:06

Linux:

If you have a order number you will need to call them so they can check the order!

Yeah I realise that, I'm just seeing if anyone else can confirm there have been issues so I don't have to waste their time or mine. If there have been issues I will just go with Plan B, whatever that may be as it's unlikely they will be able to supply a phone in the timeframe I need it in.

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#2968991 16-Sep-2022 10:12

I called the other day and call was answered in under 5 minutes

marmel

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#2969006 16-Sep-2022 10:16

Linux:

I called the other day and call was answered in under 5 minutes

Thanks but like I said I don't really have the time, nor is it easily arranged due to the nature of my role, certainly not today anyway until after 6pm. I'm simply asking if any other 2Degree's customers have had issues.

I purchased this due to my wife starting a new job shortly, she is getting my iPhone 13, i was going to have the new phone I ordered, hence the timeframe issue if they have mucked up the orders.

michaelmurfy

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#2969010 16-Sep-2022 10:20

Linux:

I called the other day and call was answered in under 5 minutes

Yeah but you're on the VIP Fanboy list. Us regular folk get through in on average 30mins currently (I also called the other day).

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Linux

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#2969017 16-Sep-2022 10:40

Just thought can you check orders online logged into your account?

marmel

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#2969019 16-Sep-2022 10:42

Linux:

Just thought can you check orders online logged into your account?

No, until they send out the phone it doesn't show anywhere in your account.

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marmel

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#2969095 16-Sep-2022 13:16

I managed to get through on my lunch break. My order is "stuck in shipping". When I asked what that meant she told me there had been an issue with orders being sent to the dispatch team but couldn't say if stock was actually available nor when it would actually get dispatched. These issues happen but it's pretty poor of 2Degree's that customers are having to chase up orders when there has obviously been an issue which they could send out some communication about. So I will have my phone in .......

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#2969105 16-Sep-2022 13:37

marmel:

I managed to get through on my lunch break. My order is "stuck in shipping". When I asked what that meant she told me there had been an issue with orders being sent to the dispatch team but couldn't say if stock was actually available nor when it would actually get dispatched. These issues happen but it's pretty poor of 2Degree's that customers are having to chase up orders when there has obviously been an issue which they could send out some communication about. So I will have my phone in .......

Yep, as per the other thread I am in the same boat.

I haven't seen anyone on Geekzone confirming that they have received either a shipping note or the actual phone yet from 2Degrees...

Again I don't mind a wait, but I like to be able to make an informed choice about my order by having an idea of lead time and, once placed, I expect the vendor to be honest with me; i.e "Yes we have confirmed stock allocated to your order" or "no, it is on back order and it will be 6-8 weeks minimum before you see it, if not more"

Just like last year, they seem to have no idea and the fact that they haven't updated their website (unlike the other telcos) to make it clear that they can't fulfil your order immediately if you were to place it today is very poor.

marmel

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#2969106 16-Sep-2022 13:39

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marmel:

I managed to get through on my lunch break. My order is "stuck in shipping". When I asked what that meant she told me there had been an issue with orders being sent to the dispatch team but couldn't say if stock was actually available nor when it would actually get dispatched. These issues happen but it's pretty poor of 2Degree's that customers are having to chase up orders when there has obviously been an issue which they could send out some communication about. So I will have my phone in .......

Yep, as per the other thread I am in the same boat.

I haven't seen anyone on Geekzone confirming that they have received either a shipping note or the actual phone yet from 2Degrees...

Again I don't mind a wait, but I like to be able to make an informed choice about my order by having an idea of lead time and, once placed, I expect the vendor to be honest with me; i.e "Yes we have confirmed stock allocated to your order" or "no, it is on back order and it will be 6-8 weeks minimum before you see it, if not more"

Just like last year, they seem to have no idea and the fact that they haven't updated their website (unlike the other telcos) to make it clear that they can't fulfil your order immediately if you were to place it today is very poor.

Exactly, a little bit of communication goes a long way. If I have to wait for a week or so that is fine, if it's going to be a month it's not.

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#2969108 16-Sep-2022 13:45

marmel:

Exactly, a little bit of communication goes a long way. If I have to wait for a week or so that is fine, if it's going to be a month it's not.

FWIW, last year I ordered a green Pro Max 13 from them - the page had a similar "shipping in 2-3 weeks".

After 4 weeks without a peep from them, I chased and was told "shortly" even though every other vendor had updated their lead times to reflect the shortage/delays in stock - reporting "6-8 weeks" or "November" or what have you.

After 8 weeks I chased again and was told "next week"

When that failed to materialise after 2 weeks, I called them and ended up uncovering a silver one in stock and swapping my order from the preferred colour - even that then took an additional week.

You'd have thought I'd have learned my lesson and lowered my expectations accordingly eh!

marmel

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#2969109 16-Sep-2022 13:48

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marmel:

Exactly, a little bit of communication goes a long way. If I have to wait for a week or so that is fine, if it's going to be a month it's not.

FWIW, last year I ordered a green Pro Max 13 from them - the page had a similar "shipping in 2-3 weeks".

After 4 weeks without a peep from them, I chased and was told "shortly" even though every other vendor had updated their lead times to reflect the shortage/delays in stock - reporting "6-8 weeks" or "November" or what have you.

After 8 weeks I chased again and was told "next week"

When that failed to materialise after 2 weeks, I called them and ended up uncovering a silver one in stock and swapping my order from the preferred colour - even that then took an additional week.

You'd have thought I'd have learned my lesson and lowered my expectations accordingly eh!

I did mention the lead times now listed on the Apple website to the CSR and she thought I wouldn't have to wait that long as I ordered fairly early on but couldn't be more specific than that.

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#2969110 16-Sep-2022 13:58

marmel:

I did mention the lead times now listed on the Apple website to the CSR and she thought I wouldn't have to wait that long as I ordered fairly early on but couldn't be more specific than that.

I would say it is a meaningless assertion - they clearly don't have the information to support it.

It is certainly not impossible that they do have a decent-sized order/stock allocation either in hand or inbound and that their screw up with the orders means the whole thing will be delayed a day or two while they unravel it all, but I wouldn't put money on it.

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#2969114 16-Sep-2022 14:05

@SarahRykers Can you add any value here?

SarahRykers

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#2969115 16-Sep-2022 14:14

Hey team,

I haven't been notified of any supply concerns, but I've reached out to the team for a bit of an update on ETAs for pre-ordered devices and for ones ordered after launch date. I'll let you know when I've heard back.

Just a heads up, shipping has only just begun today as it's official launch day for iPhone 14, and iPhone 14 Pro & Pro Max. Prior to today customers could pre-order iPhone 14 (incl. Pro, Pro Max) and these pre-orders will be prioritized and sent out first.

Another thing to note is that the iPhone 14 Plus has it's own launch date of the 7th October, so if you've ordered one of these it will take a little longer.

Cheers,

Sarah

Sarah Rykers - 2degrees Social & Digital Media Manager

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

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