Its great that it is fixed, but it took to long.

Hi, thanks all for your feedback. As previously mentioned, the team were working to figure out the fix and doing testing. This should now be resolved.

Let us know if all seems fixed for you! :)

morganbrowne:

Hi, thanks all for your feedback. As previously mentioned, the team were working to figure out the fix and doing testing. This should now be resolved.

Let us know if all seems fixed for you! :)

What was the source of the issue?

Thanks @morganbrowne + @duffles - can confirm the issue is now resolved for me!

michaelmurfy:

 

Thanks @morganbrowne + @duffles - can confirm the issue is now resolved for me!

 

Glad you're all sorted! :)

morganbrowne:

 

The issues were caused by a Junos bug which was causing the incoming traffic to be in the wrong queue and resulted in rate limiting. The traffic impacted due to that bug had to meet some very specific conditions which is why replicating the issue and identifying the cause proved to be quite challenging. 

 

Sounds like a nasty one... 😬

Thanks for chasing it, and congrats on the transparency... 👍

Great result - while not directly affected (IPv6 disabled), I am a 2degrees customer so that was something I wanted to see fixed.

arnies:

 

What was the source of the issue?

 

They had to turn Google off and then on again :D

Hmm, I'm not sure this is completely fixed. I'm still getting a lot of YouTube videos downgrading to 480p after half a minute or so on multiple different devices, and those same devices have no issues on alternate connections.

It's somewhat intermittent, and I'm currently looking into disabling IPv6 to see whether anything changes - but is anyone else experiencing the issue still?

Same here. It was good for a week or so, now it's back to it's old tricks although not as bad as before. 

I think I've seen it reoccur maybe once, and I'm not certain on that due to other load. It's certainly miles better.