Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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6231 posts

Uber Geek

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#1290765 24-Apr-2015 12:36

You are getting more than you pay for, the CIR is 2.5Mbps, so any speed over that is a bonus :)

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kiwikiwi

455 posts

Ultimate Geek

#1290797 24-Apr-2015 13:20

ubergeeknz: The vast majority of latency/slowdown issues during peak times should be resolved after a change made early this morning.

To kiwikiwi (the OP) : we are also aware of some backhaul congestion affecting Whangarei UFB specifically. There is work underway to increase capacity but I don't have a confirmed date as yet. I'll be getting someone from customer services to touch base with you directly.

Thanks again everyone for your patience. We'll certainly be monitoring the situation closely but do let us know if you're still seeing issues.

actually can you get cs to email me directly rather then calling me, i'll be out most of the affo with no reception either on the cell

email should be the one on the account

thanks

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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PassiveFever81

367 posts

Ultimate Geek

#1290807 24-Apr-2015 13:26

While the ping has settled down, day or night I can't pass 23Mb down (was 27-28) on my UFB. Was fine before this issue started happening...

skylight01

54 posts

Master Geek

#1290890 24-Apr-2015 15:34

I think Orcon is aware of the speed issue, best to just post your location so they can have a look into the affected areas.

FlameBeard

344 posts

Ultimate Geek

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#1290915 24-Apr-2015 16:09

coffeebaron: You are getting more than you pay for, the CIR is 2.5Mbps, so any speed over that is a bonus :)

Oh if I could only support this more.

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Clima

130 posts

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#1290974 24-Apr-2015 16:43

coffeebaron: You are getting more than you pay for, the CIR is 2.5Mbps, so any speed over that is a bonus :)

Not really true. CIR is all that is 'Guaranteed" . We pay for the potential rate -30/10 is $95 unlimited - 100/20 is $110

lNomNoml

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#1291129 24-Apr-2015 21:23

I know about "up to 100" in the terms and conditions, I just wanted to post the results of my newly installed connection since yesterday, I was hoping it would be better but it's still an improvement over the VDSL I had, which got me 20/8

Auckland: https://www.speedtest.net/result/4313286395.png

Sydney: https://www.speedtest.net/result/4313288825.png

Perth: https://www.speedtest.net/result/4313291495.png

LA: https://www.speedtest.net/result/4313293362.png

Auckland, Manurewa

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kiwikiwi

455 posts

Ultimate Geek

#1291190 25-Apr-2015 05:17

If it can stay at this I'll call it solved. Of course no one is gonna be awake at 5AM but I'm hoping.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kiwikiwi

455 posts

Ultimate Geek

#1291306 25-Apr-2015 14:33

so ubergeeknz anyone calling from orcon today at somepoint to get this resolved?

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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andybrrr

30 posts

Geek

#1291307 25-Apr-2015 14:35

Had a couple games last night, ping was good as.

Yet to do a speedtest.

Thanks

PassiveFever81

367 posts

Ultimate Geek

#1291936 26-Apr-2015 21:19

Should we be getting our usual speeds yet?

Ping is fine but my 30/10 UFB is stuck at 19-23Mb (was always 27-28). Can't pass 2.2MB downloading on any device (wired/wireless).

Restarted ONT/modem, makes no difference.

Jedateach

25 posts

Geek

#1291952 26-Apr-2015 21:33

This is my 30/10 tonight :/

casewindow

310 posts

Ultimate Geek

#1292351 27-Apr-2015 17:36

I have found Orcon speeds to be particularly terrible in the last two days. Youtube is barely usable. I've tried resets (both soft and hard) of my router but it doesn't really change much.

Users on Twitter seem to be saying the same thing...

gehenna

8499 posts

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#1292359 27-Apr-2015 17:53

Can we do class action lawsuits in NZ? :)

System

521 posts

Ultimate Geek

#1292375 27-Apr-2015 18:19

Connection painfully slow here for last two days too, speedtests reach around about 5mbit/s for download. Talked to orcon support which had me reset the modem to factory but did not improve the speed. It has now been referred onto Chorus to look at it. Hopefully this gets resolved faster than the 10 day maximum they allow for.

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