italk Visibill - Unable to view detailed call information

Forums › Slingshot and CallPlus › italk Visibill - Unable to view detailed call information

Klipspringer

2385 posts

Uber Geek
Inactive user

# 100164 4-Apr-2012 12:58

Seems the visibill page is broken, been like this for a couple of days now. The layout is all changed, unable to view my bill.

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1002 posts

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Slingshot

# 605056 4-Apr-2012 13:30

Hi,

That does look a bit odd,

Can you PM me your account details and i'll look into it?

Cheers,
Warren

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

kiwiharry

460 posts

Ultimate Geek

# 605083 4-Apr-2012 14:19

I can't seem to login to the Visibill account.

I can log into my account at Slinghot then when I click on My Visibill, I get a new Call Plus/Visibill login page asking for my account number and password. Entered my account number and my slingshot password, but nothing happens.

If I then click the forgotten password hyperlink, I then get the following error after I submit my information. "The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist."

Harry

Slingshot

1002 posts

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Slingshot

# 605087 4-Apr-2012 14:29

Hey All,

Seems to be some issues with Visibill at the mo,

We are currently working on resolving it.

No ETR at present.

Thanks,
Joe.

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

Klipspringer

2385 posts

Uber Geek
Inactive user

# 605317 4-Apr-2012 21:11

Thanks guys for the response.

richms

22493 posts

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Subscriber

# 606537 7-Apr-2012 23:15

Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.

Richard rich.ms

Detruire

1274 posts

Uber Geek

# 606542 7-Apr-2012 23:49

richms: Still issues with visibill? I click the link from the SS accounts page and it just asks for login. I put in what I think it is for account and password (they are saved so I assume they work, and the password should be the same as the internet one right?) but it doesnt work. and forgot password doesnt seem to work either.

I'm fairly sure that visibill used to use the account number and a randomly generated password (rather than your account password.)

rm *

richms

22493 posts

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# 606550 8-Apr-2012 00:45

Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.

Richard rich.ms

Detruire

1274 posts

Uber Geek

# 606551 8-Apr-2012 00:53

richms: Hmm. well its always launched direct from thr SS homepage before.

Will search my mail tomorrow to see if I can find it there or reset it.

I always went via "My Account" (since I don't know my account number off by heart and Visibill didn't seem to accept my normal account password.)

That said, I've just tried to log in directly to Visibill with my account number and regular account password - and it worked.

rm *

dontpanic42

1574 posts

Uber Geek

# 606636 8-Apr-2012 12:03

Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151

ibewaffle

28 posts

Geek

# 606644 8-Apr-2012 12:38

dontpanic42: Is anyone else getting the below error when logging on to visibill via the my account page?
I'm using Chrome 18.0.1025.151

Yup, every time.

richms

22493 posts

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Subscriber

# 606781 8-Apr-2012 18:54

Internet username and password are a no-go so I thought I would try recovering it.

The stored procedure 'Visibill_Login_RecoverPassword' doesn't exist.

is the error I get. Hmm

Richard rich.ms

Detruire

1274 posts

Uber Geek

# 606790 8-Apr-2012 19:02

richms: Internet username and password are a no-go so I thought I would try recovering it.

I was able to log in using my account number and regular account password.

rm *

richms

22493 posts

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# 606804 8-Apr-2012 19:28

Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.

Richard rich.ms

Detruire

1274 posts

Uber Geek

# 606810 8-Apr-2012 19:37

richms: Yeah, I dont know the regular account password and its not any of the ones saved in lastpass that I tried.

I consider the internet/"My Account"/webmail password to be the regular one.

rm *

Slingshot

1002 posts

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Slingshot

# 607047 9-Apr-2012 14:31

Hi guys,

I've escalated this to our IT team to investigate.

In the meantime if you log into that screen with your visibill password and your account number it should let you in.

Cheers,
Warren

www.slingshot.co.nz

www.twitter.com/SlingshotNZ

https://www.facebook.com/SlingshotNZ

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