I bought a Every100 minutes prepay value pack on 24 April (first time I have bought one). However when I look at the Value Packs page in my2degrees is says "Auto renews on 30/04/2012 or when you are nearly out.". Is this just displaying incorrectly, or is it going to auto renew only 6 days after I got the first pack?
Skolink: I bought a Every100 minutes prepay value pack on 24 April (first time I have bought one). However when I look at the Value Packs page in my2degrees is says "Auto renews on 30/04/2012 or when you are nearly out.". Is this just displaying incorrectly, or is it going to auto renew only 6 days after I got the first pack?
It should be 30 days after your purchase date. Please can you PM your # so I can take a look.
Skolink: I bought a Every100 minutes prepay value pack on 24 April (first time I have bought one). However when I look at the Value Packs page in my2degrees is says "Auto renews on 30/04/2012 or when you are nearly out.". Is this just displaying incorrectly, or is it going to auto renew only 6 days after I got the first pack?
I suspect you are on a plan.
You will have got a prorated (partial) allocation of the pack (and a partial charge) and on your next bill cycle then the full allocation. Recurrance aligns to bill cycle - it's just easier for everyone that way! Less messaging and less confusion I suppose.
These comments are my own and do not represent the opinions of 2degrees.
On the 30th the pack did not attempt to auto-renew, and now it is displaying the correct auto-renew date of 24th May. Obviously it was just displaying incorrectly due to some other free minutes expiring on 30 April.
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