MMS issues - 2degrees or phone?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MMS issues - 2degrees or phone?

lethalgumboot

4 posts

Wannabe Geek

#101247 27-Apr-2012 15:16

I've recently changed over to 2degrees, kept my phone (Sony Ericsson Xperia Active) which worked fine on Vodafone.
Cannot send or receive MMS messages

My husband has also changed over, he has a Motorola Defy, and it appears he cannot send or receive them either (although it's hard to tell who is and isn't able to send when we're testing between our phones!).

The message says 'sending' before resigning and just saying 'queued'.

I've installed, removed and installed again the settings sent to me off the 2degrees site.
I've turned my phone off and on again...somewhat frustrating.

Any help would be appreciated

johnr

19282 posts

Uber Geek
Inactive user

#616089 27-Apr-2012 15:23

Have you turned on data roaming?

On the handset and by SMS off to 2Degrees

lethalgumboot

4 posts

Wannabe Geek

#616096 27-Apr-2012 15:32

Yes, data roaming is on.

Not sure what you mean by 'and by SMS off to 2Degrees'...sorry.

johnr

19282 posts

Uber Geek
Inactive user

#616097 27-Apr-2012 15:33

Not 100% hows it done but if you are not in 2Degrees coverage you need to enable data roaming not only on the handset

This is done by sending a SMS to a 2Degrees Shortcode

SaltyNZ

8235 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#616103 27-Apr-2012 15:49

johnr: Not 100% hows it done but if you are not in 2Degrees coverage you need to enable data roaming not only on the handset

This is done by sending a SMS to a 2Degrees Shortcode

You don't need to do that for MMS. But handset data roaming does have to be on if you're outside a BB Zone.

Do you have a setting for max message size? If that is too large it will indeed refuse to send.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

lethalgumboot

4 posts

Wannabe Geek

#616106 27-Apr-2012 16:00

I haven't been able to find any settings to change message size - however, I assume seeing as I never had any issues sending MMS previously with Vodafone it should be the same with 2Degrees? Or do they have a different tolerance for message size?

My phone automatically resizes the photos before sending also. Am looking to see if there is a message size setting somewhere.

lethalgumboot

4 posts

Wannabe Geek

#616113 27-Apr-2012 16:25

I think it's the message size that's tripping me up.

My phone doesn't resize anything small enough and there is no option to change that. Good one Sony Ericsson hehe.

Thanks heaps for your help though

ubernoob

576 posts

Ultimate Geek

Trusted

Lifetime subscriber

#616983 29-Apr-2012 15:08

Definately 2D MMS limit. I can swap out my sim to either Voda or XT and pictures send. See my post for SaltyNZ's comments
http://m.geekzone.co.nz/Forums/85/Topic/101152

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ubernoob

576 posts

Ultimate Geek

Trusted

Lifetime subscriber

#616990 29-Apr-2012 15:20

And here page 2
http://m.geekzone.co.nz/Forums/85/Topic/101029/2