Its the third month in a row that 2degrees have double charged me for a 1gb top-up.

And each month the same promise "...this continuing issue for investigation and credit you back the value of...".

This month I'm now being quizzed to prove my identity via email, two forms of ID, asking for date of birth etc. Something that most certainly did not happen the last three months I asked for the credit, nor the incident last year.

"Once you have been authenticated we will be able to refund one of the 1gb packs and send the issue to our technical team in order to prevent this happening again."

I'm starting to doubt 2degrees ability to find and resolve this issue. I have no doubt in my mind if I remain with 2degrees that this will happen next month as well. How old is this issue now?

Hell, this month when I logged in to the 2degrees website to file my ticket I selected 'Phone Call', rather than email. Why am I being emailed at all?

All I want is a fire-and-forget mobile service, with a auto top-up and a auto 1gb pack. Where, each month I don't end up having to email, barter, plead and eventually wait 10 days before getting the money back.

Keep the 20 bucks. Time for me to take my complicated and exhaustive list of demands to someone else who isn't inept.