Posting out of frustration...  We have a customer whose Orcon Wireless (Kordia Extend) service has been down for almost 2 weeks now.

Sequence of events:

1. 2 weeks ago end user called Orcon to complain that their wireless service was down.  Orcon help-desk didn't even log a fault.  We're not sure why.

2. End user complained to us on 3rd May and we checked that the customers router wasn't the issue.  We then logged a fault Monday 7th May 9:45am with Orcon.  Orcon advised Kordia technician would be in contact within 24 hours.

3. We called again Tuesday morning 11am to follow up the fault as no technician had been in contact.  We were advised a fault was not logged with Kordia until 6:30pm Monday after Kordia closed (5pm) and we should expect a response within 24 hours from then.

4. We called again Thursday 10th May afternoon to ask why we still hadn't heard from a technician.  Orcon advised that we should expect a 2-4 day response now, which would be the end of Friday.

5. It's now Monday the 14th and we still have not heard from a Kordia tech.  We called Orcon again at 8:30am and 9:45am and were advised that Kordia still had not been contacted to follow up the fault.

So the customer has now had no service for 12 days, a farm relies on this and no one at Orcon seems the slightest bit interested in resolving the issue.

Not really acceptable, what gives?