Moving Business Customers away from Orcon

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Moving Business Customers away from Orcon

networkn

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#102784 22-May-2012 15:07

I am in the process of moving 6 customers away from Hosted Exchange with Orcon:

1) No Weekend or After hours support
2) Very limited backups
3) 10 days to investigate an email issue is a joke.
4) Cheaper.
5) 5 issues in the last 7 months with Hosted Exchange.

When will Orcon learn customer experience and support is everything?

gehenna

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#629019 22-May-2012 15:27

Probably not considered a core of their business, hence less resource put into it. With O365 out there why would anyone bother with non-MS hosted exchange now anyway?

Zeon

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#629033 22-May-2012 15:44

It's not a core service and they probably want to remove it anyway. The kind of service is best provided by suppliers where it is a primary service.

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networkn

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#629040 22-May-2012 15:59

Well it doesn't change the fact that they don't provide any business support after hours of any consequence so it's not a Hosted Exchange problem. Also I guess they don't live by the old adage, if it's worth doing... It's worth doing properly.

Also it took 3 people just now to get a TTL on a DNS Record changed.

Kyanar

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#629049 22-May-2012 16:29

gehenna: Probably not considered a core of their business, hence less resource put into it. With O365 out there why would anyone bother with non-MS hosted exchange now anyway?

It's not just Hosted Exchange. It's the same with business Voice/DSL. Frankly I'm seriously considering moving my business connections away as well for similar reasons.

1) No weekend or after hours support (unless you conveniently forget to mention it's a business line and they're an NZ based rep who "forgets" to notice that it is)
2) Service constantly dropping out or breaking in mysterious ways
3) 7 days to fix a "No Service" fault
4) Most expensive provider imaginable for the amount of data (2 voice lines and 50GB costs me $200, the same as 1 voice line and 1TB for residential Genius)
5) 3 issues in the past 3 months causing no service

The only saving grace is the international calling pricing (not necessarily always quality though) is very good.

mattwnz

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#629059 22-May-2012 16:54

networkn: I am in the process of moving 6 customers away from Hosted Exchange with Orcon:

1) No Weekend or After hours support
2) Very limited backups
3) 10 days to investigate an email issue is a joke.?
4) Cheaper.?
5) 5 issues in the last 7 months with Hosted Exchange.

When will Orcon learn customer experience and support is everything?

Do they offer after hours support if you pay extra for it? I notice that some providers do offer 24/7/365, but outside normal business hours, you have to pay extra.

networkn

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#629319 23-May-2012 09:39

mattwnz: nope, they have an "emergency" support engineer but they only deal with "life and death" stuff, or fibre type connections with a very high sla.