Multiple Text Messages

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Multiple Text Messages

nzkiwiman

2585 posts

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#103522 8-Jun-2012 22:16

Just had a text from a friend and also my father who I sent a single message too (i.e. one message each) at 6.52pm tonight. They have received that same message four times. Once at the sent time, and then 8pm, 9pm and 10pm.

Just checked the usage on the 2D website and I have only sent the one message to each person ..

Any ideas?

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1574 posts

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#638051 8-Jun-2012 22:23

I'm on 2Degrees (ported Vodafone number).
Sent a text to a Telecom XT number and the recipient received it twice after the original was received.

The original text was sent and received at 4.34pm.
The second time it was received at 5.55pm.
Third time, 6.56pm.

Something's up.

SteveON

1916 posts

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#638057 8-Jun-2012 22:35

Ive received the same message 5x over the past 3 hrz!

dontpanic42

1574 posts

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#638060 8-Jun-2012 22:39

SteveON: Ive received the same message 5x over the past 3 hrz!

Which network to which network?

mikerussellnz

283 posts

Ultimate Geek

#638061 8-Jun-2012 22:41

Same here, 3x same message from girlfriend, she got 4x my message and some have not arrived at all.

mikerussellnz

283 posts

Ultimate Geek

#638062 8-Jun-2012 22:42

I was 2 degrees to 2 degrees.

snonoz

80 posts

Master Geek

#638069 8-Jun-2012 22:50

Same prob here - I'm 2Deg sending to Vod and one single txt's been received 4 times and others not seeming to get there at all :(

dontpanic42

1574 posts

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#638070 8-Jun-2012 22:53

From 2Degrees' Facebook page:

Hi everyone, we are still having some issues with texts, but these are being worked on now. We apologise for the inconvenience this has caused to your night, we are resolving it as quickly as possible. Thanks for your understanding. ^MP

https://www.facebook.com/2degreesmobile/posts/10150933082524014

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

snonoz

80 posts

Master Geek

#638072 8-Jun-2012 23:02

dontpanic42: From 2Degrees' Facebook page:

Hi everyone, we are still having some issues with texts, but these are being worked on now. We apologise for the inconvenience this has caused to your night, we are resolving it as quickly as possible. Thanks for your understanding. ^MP

https://www.facebook.com/2degreesmobile/posts/10150933082524014

Thanks! Hadn't looked on FB yet (doh!) Made the mistake of trying to find a network status on the 2deg website first - what was I thinking!

nzkiwiman

2585 posts

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#638077 8-Jun-2012 23:21

And I don't do Facebook ..

Thanks for the answers!

mattRSK

822 posts

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#638078 8-Jun-2012 23:23

Man 2D are getting a hammering on facebook. There are some rude people out there.

dontpanic42

1574 posts

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#638222 9-Jun-2012 13:15

Another update from 2Degrees:

Hi everyone, the issues with SMS have now been resolved, there may be some duplicate messages still if your phone has been turned off and then switched on. Once again, we are really sorry for the inconvenience and are looking into how we make sure it doesn't happen again. Thanks for your patience. ^MP

https://www.facebook.com/2degreesmobile/posts/10150934209064014

amanzi

Amanzi
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#638229 9-Jun-2012 13:37

dontpanic42: Another update from 2Degrees:

Hi everyone, the issues with SMS have now been resolved, there may be some duplicate messages still if your phone has been turned off and then switched on. Once again, we are really sorry for the inconvenience and are looking into how we make sure it doesn't happen again. Thanks for your patience. ^MP

https://www.facebook.com/2degreesmobile/posts/10150934209064014

Man, Facebook really brings out the worst in people...

sbiddle

30853 posts

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Biddle Corp

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#638236 9-Jun-2012 14:06

All those low value customers who want free credit and free phones who think they're the most important customer in the world..

2degreesCare

1537 posts

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2degrees

#638239 9-Jun-2012 14:08

Hi guys (thanks for not swearing.. yet!)

If you have been charged for the multiple texts we'll look into and credit you. If it's urgent please call us on 0800 022022 or 200 from your 2degrees phone. Otherwise please send me a PM we'll add the credit within 3 working days -

1. Your 2degrees number
2. The number you were texting and number of multiple texts sent.
3. The time and date you sent the text.
4. Your DOB and address so we can identify you. If you haven't already please update your details in Your 2degrees - https://secure.2degreesmobile.co.nz/web/ip/login. (This helps to let you know of our exclusive offers too!)

Once again we're sorry to the inconvenience caused.
^POB

amanzi

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#638240 9-Jun-2012 14:10

2DegreesCare: Hi guys (thanks for not swearing.. yet!)

Serves you guys right for thinking that Facebook was the best way to reach out to customers... :-)

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