The Orcon Way: How to avoid gaining new customers!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › The Orcon Way: How to avoid gaining new customers!

jamesrt

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#103810 12-Jun-2012 13:27

So, I'm looking into changing ISPs at the moment, the main reason is wanting more data.

Unfortunately, it seems Orcon fail the first hurdle, which is "being competent".

Not only could their sign up website not find my street (which has been there for about 30 years now!), when I clicked on the "can't find my address" button, I couldn't complete that form either:

I guess they don't want my money....

tardtasticx

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#639665 12-Jun-2012 13:44

Why not call them? Their number does have Join Us in it, lol, so they clearly want your money. How long ago did you last try the page?

Zeon

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#639667 12-Jun-2012 13:46

Probably just an honest mistake on their website. Why not ring and tell them about it?

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#639671 12-Jun-2012 13:50

The address finder was working earlier today, I was using it. Might be down due to their issue at the DC ?

Otherwise, as the others said, call them - the sales team will answer pretty quick.

XPD / Gavin

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jamesrt

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#639672 12-Jun-2012 13:51

In an ideal world, I probably would ring and tell them about it; however:

a) It's much more fun to just moan

b) More seriously, I don't get on with phones very well (I have pretty bad hearing)

I'll probably email them.

tardtasticx

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#639673 12-Jun-2012 13:53

Have you tried it on a different computer? Lol, it could be a browser issue perhaps.

Behodar

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#639683 12-Jun-2012 14:11

jamesrt: I'll probably email them.

Good luck! I emailed them a while ago and they were happy to respond to my pre-sale questions, but, believe it or not, the moment I tried to actually place an order they stopped replying to me (?!). I emailed them back after about a week and got no response. I'm now with a different ISP and the service has been great :)