[Snap] Snap Usage Monitor Problem

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap Usage Monitor Problem

morbandit

40 posts

Geek

Trusted

#105934 14-Jul-2012 13:00

Hey I'm using Rayden's Snap Usage Monitor (http://www.geekzone.co.nz/forums.asp?ForumId=90&TopicId=58885) and as of the Snap outage the other day it's now encountering an error.

Error I'm seeing is:
2012-07-14 12:51:26,345 [5] ERROR SnapUsageMonitor.Main [(null)] - String was not recognized as a valid DateTime.
System.FormatException: String was not recognized as a valid DateTime.
at System.DateTimeParse.ParseExact(String s, String format, DateTimeFormatInfo dtfi, DateTimeStyles style)
at System.DateTime.ParseExact(String s, String format, IFormatProvider provider)
at SnapUsageMonitor.Main.Update(Object state)

Anyone got any ideas?

Bandit

Digmarx

139 posts

Master Geek
Inactive user

#655615 14-Jul-2012 17:19

I have no idea if this is related, but I've been periodically checking https://myaccount.snap.net.nz/summary and the used/remaining stats don't appear to be updating. I'm not sure whether this means the data cap isn't being monitored or if it's just not being updated on the website. Comments by a Snap rep would be welcomed.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#655628 14-Jul-2012 17:59

Hello All

Yes there is currently a problem with the usage meter for customers in some areas (you will notice it reporting 0 usage if its effecting you) , apologies for the inconvenience here, will be fixed soon!

Thanks

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

bbunnys

321 posts

Ultimate Geek

#656058 15-Jul-2012 17:43

Any update on this. Mine has not been showing usage for 5 days now.

How am i meant to know how much usage I have left. Or is it just not counting usage.

AviZ

214 posts

Master Geek
Inactive user

#656061 15-Jul-2012 17:47

bbunnys: Any update on this. Mine has not been showing usage for 5 days now.

How am i meant to know how much usage I have left. Or is it just not counting usage.

i would assume that if you dont have a data meter then it aint counting..........

vexxxboy

4244 posts

Uber Geek

#656108 15-Jul-2012 19:11

AviZ:
bbunnys: Any update on this. Mine has not been showing usage for 5 days now.

How am i meant to know how much usage I have left. Or is it just not counting usage.

i would assume that if you dont have a data meter then it aint counting..........

asked Snap about this and they didn't know what will happen when it starts working, whether the data has been recorded but just wont show or nothing has been recorded and we have been having a free data week, im just going for it as my month ends in a few days and it resets all data.

Common sense is not as common as you think.

loopylarry

18 posts

Geek

#656303 16-Jul-2012 09:38

I'm hoping the data isn't being counted (would be a bit unfair if it was!)

Digmarx

139 posts

Master Geek
Inactive user

#656624 16-Jul-2012 19:42

Just recently (7:30 pm, 16 July) I've been getting terrible performance

Update: Performance has improved, but d/l is still unimpressive

AliExpress

Shop now on AliExpress (affiliate link).

SamF

1578 posts

Uber Geek

Trusted

#656636 16-Jul-2012 20:03

Interesting, there is another thread about this (labelled VDSL, but obviously this is affecting ADSL as well). This seems to be a regular issue. If you were to contribute your input to this thread it would add more weight to our case.

I am on VDSL, but also getting bad performance at around this time at night.