[Snap] snap! SMTP server on spam blacklist?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] snap! SMTP server on spam blacklist?

SamF

1578 posts

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#106475 24-Jul-2012 20:16

I sent an email today via snap's smtp server and received the following bounce message:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

<[recipient]@gmail.com>

The reason for the problem:
4.3.2 - Not accepting messages at this time 421-'4.7.0 [202.37.100.104 10] Our system has detected an unusual rate of\n4.7.0 unsolicited mail originating from your IP address. To protect our\n4.7.0 users from spam, mail sent from your IP address has been temporarily\n4.7.0 blocked. Please visit http://www.google.com/mail/help/bulk_mail.html\n4.7.0 to review our Bulk Email Senders Guidelines. go9si25674943pbc.307'

This appears to indicate that Google's mail servers consider snap's SMTP server to be sending spam!

Has anyone else had any similar errors to this?

daksta

40 posts

Geek

#661528 25-Jul-2012 10:33

Sad to say that I've just shutdown my account with snap after being with them for around 6 years. The 2 days of disconnection a couple of weeks ago & now this - I realize someone sending 70,000 spam emails isn't there fault but it's a final straw for me. I also just waited 20 minutes on the phone for them, back in the day it was an answer within a minute.

RalphFromSnap

776 posts

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Snap Internet

#661741 25-Jul-2012 13:35

Hi Everyone,

Yes, this was due to a compromised email account sending spam from our SMTP server last night.
Although this was quickly identified & stopped, some of these emails had already been processed.

We have made changes to our email security appliances to avoid this happening again!

I apologise for the inconvenience this may be causing.

^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

SamF

1578 posts

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#661744 25-Jul-2012 13:38

Cheers for the update Ricky.

SamF

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#662882 27-Jul-2012 12:00

FYI, still getting bounces from some servers:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

<[recipient]@clear.net.nz>

The reason for the problem:
4.3.2 - Not accepting messages at this time 550-'Too many invalid recipients'

Reporting-MTA: dns; unit0.ironport.snap.net.nz

Final-Recipient: rfc822;[recipient]@clear.net.nz
Action: delayed
Status: 4.3.2
Diagnostic-Code: smtp; 4.3.2 - Not accepting messages at this time 550-'Too many invalid recipients' (delivery attempts: 2)
Will-Retry-Until: 29 Jul 2012 20:13:46 +1200

SamF

1578 posts

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#665019 31-Jul-2012 22:35

Clear still bouncing mail as of today.

McGee

200 posts

Master Geek

#665025 31-Jul-2012 22:40

Hello.

Welcome to the Internet.

SamF

1578 posts

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#665028 31-Jul-2012 22:47

LOL, more like; welcome to your spammer compromised mail server! :D

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

michaelmurfy

meow
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#665073 1-Aug-2012 00:45

Hmm, that's rather annoying, I use this for server reports (possibly about time I set up my own)

Michael Murphy | https://murfy.nz
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McGee

200 posts

Master Geek

#665091 1-Aug-2012 02:13

I moved my domain mx to google directly to bypass any of these issues of local SMTP / ISP related problems.

kiwitrc

4123 posts

Uber Geek
Inactive user

#665093 1-Aug-2012 05:10

McGee: I moved my domain mx to google directly to bypass any of these issues of local SMTP / ISP related problems.

What is the cost to do that? Does that mean google handles all your email for you?

RalphFromSnap

776 posts

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Snap Internet

#665136 1-Aug-2012 08:44

Hi Everyone,

Clear.net.nz emails are now being delivered as per normal.
All the delayed messages have been processed overnight.

Let me know if you are still having any problems,

Cheers
^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator