Moved from Orcon@Home (Bronze) to Orcon "GENIUS": 4 days without Home Phone and not solved YET!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Moved from Orcon@Home (Bronze) to Orcon "GENIUS": 4 days without Home Phone and not solved YET!

johnpcorrea

8 posts

Wannabe Geek

#106974 3-Aug-2012 19:00

Just HAVING a very bad experience with Orcon. Decided to make to move from Broadband + Tel from Orcon (Orcon @ Home), to Orcon "Genius" (because it should be better, right?!).

Lost connexion to our home phone last Tuesday 31-Aug-2012, when the change started. It was mentioned to me that we might loose phone and internet connexion for 4 hours more or less.

As of today (3-Aug-2012) --4 DAYS-- the phone DOES NOT WORK, although internet is there. I called Tech Support everyday, got really nice guys behind the lines, but nothing REALLY happened. Someone dropped the ball at ORCON (workflow?, sloppy work?), and well... I just have to wait (sic). Today, Aug 3rd, 2012, the support person mentioned that the problem should be resolved next Tuesday (!!??).

THAT IS: A WEEK WITHOUT HOME PHONE. IT REALLY SUCKS.

And this is a change from Orcon@Home to OrconGenius! (inside the same company).

PS; An I know that I am not the only one. Good Luck for you.

CamH

564 posts

Ultimate Geek

#667564 4-Aug-2012 18:36

We're in a similar situation. New customer of Orcon, got the Genius and internet started working on Thursday. After 2 days of going back and forward with technical staff, I finally managed to find someone who would listen to what I had to say and they are replacing our modem on Monday - That'll be 5 days without phone before we get anything but if you keep going at them, hopefully you can get the same outcome :)

johnpcorrea

8 posts

Wannabe Geek

#668069 6-Aug-2012 08:47

Well, Monday Aug 6th, 2012. Still No Phone with Orcon "Genius"... after 6 days.
:(

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#668085 6-Aug-2012 09:23

Can you PM me your account number, and I'll see if I can find out what's going on. Certainly not normal to have such a delay.

johnpcorrea

8 posts

Wannabe Geek

#668382 6-Aug-2012 15:33

ubergeeknz: Can you PM me your account number, and I'll see if I can find out what's going on. Certainly not normal to have such a delay.

Thanks for your offering for help. I sent you the info. Basically hope that Management there at Orcon can improve their workflow so these things/problems are minimized...
JohnCo.

johnpcorrea

8 posts

Wannabe Geek

#668517 6-Aug-2012 18:21

Dear Dan / UeberGeek,
THANKS really for your help. You make a difference.
Sent you a mail through geekzone.
Hopefully Tomorrow 7-Aug-2012, will be "Up" again.

JohnC
Kerikeri

johnpcorrea

8 posts

Wannabe Geek

#669271 7-Aug-2012 20:38

FInally Solved.

At 3PM Tue Aug 7th, 2012.

7 (SEVEN) DAYS in TOTAL TO RECOVER THE PHONE SERVICE.

Thanks to Dan (UeberGeek) for the info. Whoever has contacts inside Orcon, please tell that "VIctor" from Tech Support, really tried hard at least to give me feedback and move whatever was possible to "move".

But something is still wrong in the Workflow.

I hope that this won;t happen to other Orcon customers...
John