Topped up online, like I have ever since I got my 2D connection and .. it didn't work.

I had to delete and enter a new Visa Debit card as the saved one had just been cancelled due to a replacement card being issued. Completed the checkout process, got the 'transaction was successful and here is the transaction ID' and then clicked back on my account.

Balance: $11

Which I thought was odd, as it should have been $31.
So I checked the history - no top ups in the recent week or month.

Checked my online banking - $20 had been taken out of my account.

At this point I really wish I had taken a note of that transaction ID!

I do have a case logged with the 2D Help Desk, but wondering if anyone else has ever experienced this?
I have 9 days to sort it out before my $19 combo back tries to renew.