iServe down

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › iServe down

MurrayM

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#108007 23-Aug-2012 12:08

All my iServe hosted websites are currently offline.

I must say that ever since Orcon bought iServe the service has gone down hill...

ptinson

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#675880 23-Aug-2012 12:12

Yes currently down. Engineers are working on it at the moment.
Should be back soon but i will post here when its up.

Sorry for the outage.

Paul

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ptinson

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#675884 23-Aug-2012 12:24

It is back up and running again.

Once again apologies for the outage.

meat popsicle

richms

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#676743 25-Aug-2012 11:16

Getting to the stage where this thread should be made sticky.

Richard rich.ms

Zeon

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#676764 25-Aug-2012 12:03

Why did Orcon buy iServe?

Speedtest 2019-10-14

mattwnz

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#676807 25-Aug-2012 13:27

Zeon: Why did Orcon buy iServe?

I have found that it now takes them 2-4 days to reply to email support. Prior to the buyout, emails were answered within a few hours. Also email replies don't display the name of the person replying. It is signed off with support @ ... which lacks the personal touch, and you don't know who you are replying to.

ptinson

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#676888 25-Aug-2012 16:47

If it is me replying i always put my name it.
However given that any ticket can pass through 3 or more people signing a name can be meaningless.
We are working on bringing down ticket times, little consolation for some i know.

Its been an interesting time digging through what makes up iserve at a technical level.

meat popsicle